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Company health
Emailgistics description
Emailgistics helps businesses manage their shared email inboxes within Microsoft Outlook 365. It offers features like automatic email routing, performance tracking, and pre-written response templates to streamline email communication and improve team productivity. With its focus on analytics and workflow automation, Emailgistics aims to give your team better control over their inbox and provide insights into response times and overall efficiency.
Who is Emailgistics best for
Emailgistics streamlines shared inbox management in Outlook 365. Automated routing, response templates, and performance dashboards help teams improve productivity and efficiency. Users praise its easy setup and helpful support, while some note limitations in rule sharing and occasional performance issues.
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Best for small to mid-sized businesses using Microsoft 365.
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Ideal for Manufacturing, Real Estate, Software/IT, Transportation, and Finance/Insurance.
Emailgistics features
| Supported Emailgistics supports shared inboxes and enhances them with automation and user management. |
| Supported Emailgistics supports email snoozing, as highlighted in a case study. |
| Supported Emailgistics supports automated tagging based on predefined rules and criteria. |
| Supported Emailgistics allows defining rules to automate email processing, such as routing and assigning messages. |
| Supported Emailgistics offers dashboards to track email performance metrics, such as open rates and average handling time. |
| Supported Emailgistics supports pre-written email templates for faster replies. |
| Supported Emailgistics automates email sorting, labeling, and assigning to prevent duplicate responses and lost emails. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Emailgistics reviews
- Easy setup and integration within Outlook 365.
- Simple rule creation and management.
- Excellent customer support responsiveness and helpfulness.
- Effective email routing and workload distribution.
- Useful dashboard and reporting features for performance monitoring.
- Limited rule sharing across multiple inboxes.
- Inability to fully close folders to prevent misassignments.
- Occasional lag and performance issues with the Outlook add-in.
- Conversation history requires a Pro level subscription.
- Automated daily email reports are not available.
Emailgistics pricing
The commentary is based on 6 reviews from Emailgistics Capterra reviews and Emailgistics G2 reviews.
Emailgistics' pricing plans offer good value, but some users desire more billing flexibility and a smoother process for adding new users. Despite these minor drawbacks, most reviewers find the pricing to be reasonable, especially considering the features and excellent customer support.
Users sentiment
See the Emailgistics pricing page.
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Emailgistics has a free trial.
Starter
Unlimited Team Inboxes, Automated Message Assignment (Basic), Basic Workflow Rules, One-Click User Availability Control, Real-Time Performance Dashboard, Mailbox Reply Time Performance Report, User Reply Time Performance Report, Support For Multiple Time Zones, Unanswered Message Alerts, Complimentary Training And Onboarding
Pro
Everything in Starter, plus: Automated Message Assignment (Advanced), Message Tag Alerts, Message Tagging, Conversation History, Advanced Workflow Rules With Backup Assignees, Message Snooze, Message Templates, Categorize Messages, User Schedules, Open Message Detail Report, Alert Detail Report, User Schedule Report, Mailbox Closed Time Performance Report, User Closed Time Performance Report, Mailbox Domain Performance Report, Service Level Reporting, Additional Dashboard Gauges
Enterprise
Everything in Pro, plus: Reporting API to automatically pull data and visualize KPIs, Received Message Webhook to streamline workflow by applying rules and tags, Smart Alias Reply for teams to work from a single shared mailbox, Multi-Mailbox Triage to route emails to specific teams
Emailgistics alternatives
TrengoBetter for mid-sized businesses focused on streamlining customer interactions. It offers a multichannel inbox, chatbots, and workflow automation. It has broader industry applicability, including e-commerce, retail, and hospitality. It is growing faster. However, users report sudden price increases and a sometimes unintuitive interface.Read more
CloudFilerBetter for offline access and gives more control over data. Has more momentum based on employee growth.Read more
Brevo Transactional EmailBetter for transactional emails like confirmations and resets. Easier setup with various integrations. More positive pricing sentiment and offers a free plan. A broader range of industry applications. Emailgistics alternative. Brevo competitor.Read more
OverloopBetter for outbound sales automation and lead generation. More suitable for sales teams.Read more
totleBetter fit for users seeking core features within Outlook. A good Emailgistics alternative for those prioritizing seamless Outlook integration.Read more
HubSpot Marketing HubBetter for inbound marketing and lead generation. Broader industry applicability. A HubSpot Marketing Hub alternative for email management within Outlook.Read more
Emailgistics FAQ
What is Emailgistics and what does Emailgistics do?
Emailgistics manages shared email inboxes within Microsoft 365, offering automated routing, performance tracking, and response templates. It streamlines email communication, improves team productivity, and provides valuable insights into inbox activity and response times. It's ideal for businesses using Outlook with shared inboxes.
How does Emailgistics integrate with other tools?
Emailgistics integrates directly within Microsoft Outlook 365 as an add-in. It doesn't list specific integrations with other tools beyond the Microsoft ecosystem. For broader integrations, consider alternatives like Trengo or HubSpot.
What the main competitors of Emailgistics?
Top alternatives to Emailgistics include Trengo, CloudFiler, and Zendesk Support Suite. Trengo offers a multichannel inbox, while CloudFiler focuses on email organization within Outlook. Zendesk provides a comprehensive customer service solution. Each offers a unique approach to email and communication management.
Is Emailgistics legit?
Yes, Emailgistics is a legitimate software solution. It integrates with Microsoft 365 and offers features like automated email routing and performance dashboards. Users praise its ease of use and excellent customer support. It's considered safe and reliable for managing shared inboxes.
How much does Emailgistics cost?
Emailgistics pricing starts at $9.00 per month for the Starter plan. The Pro plan is $21.60 per month, and the Enterprise plan costs $41.40 monthly. A 14-day free trial is available. Is Emailgistics worth it? It depends on your team's needs and budget, but the product offers a range of valuable email management features.
Is Emailgistics customer service good?
Customers consistently praise Emailgistics' exceptional customer support, describing the team as helpful, responsive, and readily available. Users appreciate the hands-on onboarding and ongoing support, highlighting the team's openness to feedback and commitment to finding the best solutions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.