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CMNTY Platform description
CMNTY Platform is a research platform designed for marketers and researchers. It helps companies gather feedback and insights from their target audiences through online surveys, focus groups, discussion forums, and other research tools. The platform offers both short-term project support and the ability to build ongoing communities for continuous feedback. CMNTY Platform simplifies data analysis with AI-powered tools and reporting features, making it easier for businesses to understand customer opinions and make informed decisions.
Who is CMNTY Platform best for
CMNTY Platform is a user-friendly research platform for marketers seeking customer insights. It offers tools like surveys, forums, and focus groups to gather feedback and analyze data. Users praise the customer service and ease of use, but some find the analysis tools basic and customization limited. Ideal for small to medium businesses in various sectors like healthcare and education.
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Ideal for small to medium-sized businesses seeking customer feedback.
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Well-suited for Healthcare, Education, Real Estate, Hospitality, Media, Software, Non-profit, and Marketing industries.
CMNTY Platform reviews
We've summarised 41 CMNTY Platform reviews (CMNTY Platform Capterra reviews and CMNTY Platform G2 reviews) and summarised the main points below.
- Excellent customer service and responsive support.
- Provides basic tools needed for market research and community building.
- User-friendly interface for both admins and members.
- Offers various features like forums, polls, blogs, and customization options.
- Good value for money, especially for ad-hoc research projects.
- Limited customization, especially in mobile view.
- Automatic reports require user accounts, hindering client access.
- Analysis tools are basic, lacking interpretations and conclusions.
- Manual setup for identical discussions across different target groups.
- High pricing, especially for small businesses.
CMNTY Platform pricing
The commentary is based on 8 reviews from CMNTY Platform Capterra reviews and CMNTY Platform G2 reviews.
CMNTY Platform offers great value and reasonable pricing for its extensive features, according to many reviewers. However, some small businesses find the pricing structure a bit steep, particularly the jump between tiers. Despite this, many consider the platform well worth the cost for its functionality and ease of use.
Users sentiment
CMNTY Platform alternatives
Verint Voice of the CustomerBetter for enterprise companies. Geared towards a comprehensive view of the customer journey and improving customer experience.Read more
Fuel CycleBetter for enterprise businesses. More user-friendly but has lower rated customer service. More focused on consumer goods, financial services, and healthcare. CMNTY Platform alternative. Fuel Cycle competitor.Read more
SurveySenseBetter for tracking basic customer satisfaction and loyalty metrics. Has simpler survey features and a free plan. Growing faster than CMNTY Platform.Read more
SightXBetter for larger organizations. More focused on product, marketing, and consumer insights professionals. Offers text & sentiment analysis, multilingual support, and concept testing. Has a user-friendly interface and robust features but limited qualitative research capabilities.Read more
JiraBetter for enterprise companies. A Jira alternative geared towards project management, bug tracking, and issue resolution. Not ideal for market research or community building.Read more
LyssnaBetter for user research focused on usability testing and user interviews. Geared towards slightly more positive customer service based on user reviews. Has more momentum in terms of growth.Read more
CMNTY Platform FAQ
What is CMNTY Platform and what does CMNTY Platform do?
CMNTY Platform is a market research platform for gathering customer feedback through surveys, focus groups, and online communities. It offers AI-powered analysis tools and reporting features, simplifying data interpretation for informed decision-making. It's best suited for small to medium businesses seeking continuous feedback and streamlined research solutions.
How does CMNTY Platform integrate with other tools?
CMNTY Platform integrates with survey tools, though specific integrations aren't detailed. It focuses on community building and research through forums, polls, and blogs, offering various customization options. More details on integrations are not readily available.
What the main competitors of CMNTY Platform?
CMNTY Platform competes with research platforms like Fuel Cycle and Verint Voice of the Customer. Other alternatives include SurveySense for simpler surveys and SightX for product and marketing research. For broader project management, Jira is also considered a competitor. Lyssna (formerly UsabilityHub) offers similar user research capabilities.
Is CMNTY Platform legit?
CMNTY Platform is a legitimate platform for market research and community building. It's known for good customer service and a user-friendly interface. However, some users find the pricing high and the analysis tools basic. Consider these factors when evaluating if CMNTY Platform is safe and right for your needs.
How much does CMNTY Platform cost?
CMNTY Platform does not publicly disclose its pricing. Contact their sales team for a quote tailored to your specific community needs and platform requirements.
Is CMNTY Platform customer service good?
CMNTY Platform receives positive feedback for its customer service. Users highlight the helpful and responsive support team, praising their patience and assistance. While some areas like customization and reporting have room for improvement, customer service appears to be a strong point.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.