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Fuel Cycle description
Fuel Cycle is a software platform designed for market research. It helps businesses gather and understand customer opinions to make better decisions about their products, brands, and marketing. Fuel Cycle is known for its ability to collect high-quality data quickly through surveys, focus groups, and other research methods. The platform uses artificial intelligence to analyze data and provide insights that are easy to understand and act on. This helps companies of all sizes, especially those focused on consumer goods, financial services, and healthcare, to improve their products and services based on direct customer feedback.
Who is Fuel Cycle best for
Fuel Cycle is a market research platform ideal for enterprise businesses in consumer goods, financial services, and healthcare. It helps you gather and analyze customer feedback through various methods like surveys and focus groups. Users praise its ease of use and valuable insights. However, some have reported issues with incentive payments and customer service responsiveness.
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Best fit for enterprise companies.
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A good fit for companies focused on consumer goods, financial services, and healthcare.
Fuel Cycle features
| Supported Fuel Cycle offers real-time survey dashboards with advanced analytics and dynamic dashboards. |
| Supported Fuel Cycle provides insights within 24 hours, as highlighted on their website. |
| Supported Fuel Cycle supports advanced progressive profiling via its Research Engine. |
| Supported Fuel Cycle offers AI-powered survey analytics, including open-ended response analysis and actionable insights. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Fuel Cycle reviews
We've summarised 47 Fuel Cycle reviews (Fuel Cycle TrustPilot reviews and Fuel Cycle G2 reviews) and summarised the main points below.
- Easy-to-use interface for creating and managing research activities.
- Helpful and responsive customer support team.
- Wide range of research methods supported, including surveys, focus groups, and polls.
- Integrations with other platforms like Qualtrics.
- Provides valuable customer insights for product development and marketing.
- Unpaid incentives and delayed or no payments for participation in studies and communities.
- Account deactivations without explanation or justification, often after raising payment issues.
- Poor customer service responsiveness, with unanswered emails and full voice mailboxes.
- Technical glitches and platform quirks that hinder user experience.
- Limited customization options for community hub branding and text blocks.
Fuel Cycle pricing
The commentary is based on 9 reviews from Fuel Cycle G2 reviews and Fuel Cycle TrustPilot reviews.
Fuel Cycle's pricing is a recurring concern. While some find the platform cost-effective for diverse research methodologies, others have noted expensive add-ons and cost pressures. Several negative reviews mention withheld incentives and payments, raising serious questions about their payment practices.
Users sentiment
Fuel Cycle alternatives
GrowthLoopBetter for mid-size to enterprise businesses focused on marketing. Integrates with existing marketing platforms like Google Ads and Facebook Ads. Has strong momentum in terms of website traffic and employee growth. Users praise the easy-to-use interface and customer support. However, users note occasional export and filtering issues. More focused on targeted campaign management and marketing ROI.Read more
Qualtrics CoreXMBetter suited for larger enterprises and offers broader industry coverage. Has more momentum based on employee growth and website traffic. More positive user reviews on Glassdoor.Read more
IdeallyBetter for smaller businesses seeking faster consumer insights. Has positive pricing sentiment and is growing faster. Users praise the intuitive interface, fast turnaround, and helpful support. However, some find qualitative data lacking depth and the credit system confusing. A strong Fuel Cycle competitor and alternative.Read more
Google WorkspaceBetter for team collaboration and general productivity. A broader solution for various business needs, not just market research. More user-friendly.Read more
CMNTY PlatformBetter for smaller businesses and ad-hoc projects. Offers strong customer service and a user-friendly interface. More focused on Healthcare, Education, Real Estate & Construction, Hospitality & Tourism, Media & Entertainment, Software, IT & Telecommunications, Non-profit & Government, and Marketing & Advertising. A Fuel Cycle competitor and alternative.Read more
AsanaBetter for project management and team collaboration. Wider industry applicability. Has more momentum.Read more
Fuel Cycle FAQ
What is Fuel Cycle and what does Fuel Cycle do?
Fuel Cycle is a market research platform that helps businesses gather and analyze customer feedback. It offers various research methods, AI-powered analytics, and real-time dashboards, enabling companies to improve products and services based on customer insights. However, some users have reported issues with incentive payments and customer service.
How does Fuel Cycle integrate with other tools?
Fuel Cycle integrates with other platforms, including Qualtrics, to enhance research capabilities. It supports various research methods like surveys, focus groups, and polls, enabling comprehensive data collection and analysis.
What the main competitors of Fuel Cycle?
Top alternatives to Fuel Cycle include Qualtrics CoreXM, a comprehensive research platform, and Ideally, a software specializing in consumer opinion understanding. CMNTY Platform also offers similar research capabilities. For basic surveys and feedback, consider Microsoft Forms.
Is Fuel Cycle legit?
Yes, Fuel Cycle is a legitimate market research software platform. However, user reviews on Trustpilot mention some negative experiences with unpaid incentives and account deactivations. Despite these issues, Fuel Cycle offers valuable features like AI-powered survey analysis and real-time dashboards. Consider these factors when evaluating if Fuel Cycle is safe and right for your needs.
How much does Fuel Cycle cost?
Fuel Cycle does not publicly disclose its pricing information. Contact their sales team to obtain a customized quote based on your specific research needs. Consider exploring alternatives if product pricing is a primary concern.
Is Fuel Cycle customer service good?
Fuel Cycle's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others report significant issues, including unanswered emails, full voice mailboxes, and difficulty receiving earned incentives. Several negative reviews mention ignored communications and unresolved payment problems.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.