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ClickPost description
ClickPost is a cloud-based software designed to simplify and automate shipping processes for e-commerce businesses. It offers integrations with over 350 shipping carriers, allowing businesses to manage orders, track shipments, and handle returns all in one place. ClickPost aims to improve the post-purchase experience for customers by providing real-time delivery updates, proactive notifications, and streamlined return options. Businesses can also analyze shipping performance and identify areas for improvement through detailed reports and analytics.
Who is ClickPost best for
ClickPost is a shipping automation software that integrates with 350+ carriers. Users love its shipment and return tracking, automated courier allocation, and real-time delivery updates. However, some find the support response times slow and the new dashboard less efficient. ClickPost simplifies shipping for growing e-commerce businesses.
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Best for small to mid-sized businesses.
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Ideal for e-commerce, retail, and consumer goods businesses.
ClickPost features
| Supported ClickPost supports tracking on-time delivery rates and shipping costs via analytics reports. |
| Supported ClickPost offers shipment tracking across 350+ carriers through its platform. |
| Supported ClickPost supports return tracking for customers and merchants. |
| Supported ClickPost integrates with a network of over 500 carriers for real-time tracking and data exchange. |
| Supported ClickPost can send automated notifications with delivery updates and ETAs. |
| Supported ClickPost automates return requests via a self-serve portal and integrations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
ClickPost reviews
We've summarised 64 ClickPost reviews (ClickPost Capterra reviews and ClickPost G2 reviews) and summarised the main points below.
- Integrates with a large number of logistics service providers.
- Easy to track shipments and returns.
- Automated courier allocation is helpful.
- Provides real-time delivery updates and proactive notifications.
- Excellent customer support, especially during onboarding.
- Slow support response times.
- Complex headers and sub-headers can be confusing.
- New dashboard is slower than the old one.
- Reports can be slow to generate and sometimes inaccurate.
- Limited customization options for reports.
ClickPost pricing
The commentary is based on 3 reviews from ClickPost Capterra reviews and ClickPost G2 reviews.
ClickPost's pricing is a concern for some users, particularly startups, who find it expensive. While the software offers valuable features and saves costs in other areas, greater affordability would make it more accessible.
Users sentiment
ClickPost alternatives
DesktopShipperBetter for users seeking downloadable or API options. Easier to use, based on user reviews. Caters to a wider range of industries including Legal, Non-profit, and Government.Read more
nShiftOffers more carrier integrations. Has lower ratings on TrustPilot and Glassdoor. Users report difficulties with contract termination and customer support responsiveness for complex issues.Read more
FarEyeBetter suited for larger enterprises and medium-sized businesses. Caters to retail, consumer goods, transportation & logistics, and professional services. Focuses on route planning and optimization, featuring real-time driver tracking and FedEx integration.Read more
GoCometBetter for larger businesses with complex international shipping. Focuses on freight procurement, invoice auditing, and supply chain communication. A GoComet alternative for smaller e-commerce businesses needing streamlined shipping and returns.Read more
QuickBooks OnlineBetter for basic accounting and financial management. More suitable for small to medium businesses needing financial tracking, reporting, and billing automation.Read more
EliteExtraBetter fit for last-mile delivery logistics. More focused on route planning and driver management. Caters specifically to the logistics industry.Read more
ClickPost FAQ
What is ClickPost and what does ClickPost do?
ClickPost is a cloud-based shipping platform that helps e-commerce businesses automate and optimize their shipping processes. It integrates with over 350 carriers, enabling businesses to track shipments, manage returns, and provide real-time delivery updates to customers. ClickPost improves the post-purchase experience and streamlines logistics operations.
How does ClickPost integrate with other tools?
ClickPost integrates with over 350 shipping carriers, enabling businesses to manage orders, track shipments, and handle returns seamlessly within a single platform. It also offers automated notifications with delivery updates and ETAs, enhancing the customer experience.
What the main competitors of ClickPost?
ClickPost's main competitors include FarEye, nShift, DesktopShipper, GoComet, Freightview, and parcelLab. These alternatives offer similar features like shipment tracking, carrier integrations, and post-purchase experience enhancements for e-commerce businesses.
Is ClickPost legit?
ClickPost is a legitimate shipping management software. User reviews highlight its broad carrier integrations and helpful shipment tracking. While some users mention slow support and complex reporting, ClickPost is generally considered safe and useful for streamlining e-commerce shipping.
How much does ClickPost cost?
ClickPost does not publicly disclose its pricing. Contact their sales team for a customized quote based on your specific shipping needs and volume.
Is ClickPost customer service good?
ClickPost's customer service receives positive feedback. Users highlight the helpful and responsive support team, particularly during onboarding and issue resolution. Some users mention occasional slow response times, but the overall sentiment towards their customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.