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ClickHelp description
ClickHelp is an online platform that helps you create and manage user manuals, training documents, and knowledge bases. It offers a range of features including content creation tools, collaboration features, version control, and analytics. ClickHelp aims to make it easier for your company to provide high-quality documentation to your customers, employees, and partners.
Who is ClickHelp best for
ClickHelp is a user-friendly online documentation platform praised for its intuitive interface and excellent customer support. Users love its robust single-sourcing and flexible output options, but some find the limited article-level access control and lack of real-time co-authoring cumbersome. ClickHelp is best for small and medium-sized software companies seeking to create and manage high-quality documentation.
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Best fit for small to medium-sized businesses.
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Ideal for software companies needing robust documentation solutions.
ClickHelp features
| Supported ClickHelp allows content reuse across multiple articles through linking and embedding. |
| Supported ClickHelp supports version control, allowing users to track changes and revert to previous versions. |
| Supported ClickHelp allows multiple authors to collaborate on documentation simultaneously. |
| Supported ClickHelp supports full-text search across headings, body text, and metadata. |
| Supported ClickHelp offers built-in analytics, integrates with Google Analytics, and supports custom reports. |
| Supported ClickHelp supports various content formats, including written posts, videos, and other media, through its robust editor and multimedia integration. |
| Supported ClickHelp supports content organization with features like single-sourcing and automatic table of contents creation. |
ClickHelp reviews
We've summarised 62 ClickHelp reviews (ClickHelp G2 reviews) and summarised the main points below.
- User-friendly and intuitive interface, praised for ease of use.
- Excellent customer support, known for quick and helpful responses.
- Robust single-sourcing features, including snippets and variables.
- Flexible output options, supporting various formats like PDF, Word, and CHM.
- Comprehensive search functionality, including advanced options like wildcards and quotes.
- Limited article-level access control, instead of only project-level.
- Real-time co-authoring features are lacking, similar to Google Docs.
- Some users find the existing templates outdated.
- A to-do list on the author dashboard would be helpful for task management.
- The inability to directly copy-paste Vimeo video links is cumbersome.
ClickHelp pricing
The commentary is based on 4 reviews from ClickHelp G2 reviews.
ClickHelp's pricing is generally considered good value, offering a robust set of features for the cost. Users appreciate the customizable packages, allowing them to pay only for needed features. One user suggested the price could be slightly lower, while others highlighted the excellent ROI.
Users sentiment
See the ClickHelp pricing page.
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ClickHelp has a free trial.
Starter
This plan includes unlimited projects, 500 topics, 5GB file storage, and 2 contributors. It includes modules such as Workflow & Review, Permission Management, Reporting, API Documentation Tools, Branding, and API & Extensibility.
Growth
This plan offers unlimited projects, unlimited topics, 15GB file storage, and 5 contributors. It includes the same modules as the Starter plan.
Professional
This plan provides unlimited projects, unlimited topics, 30GB file storage, and 10 contributors. It includes the same modules as the Starter and Growth plans.
ClickHelp alternatives
Document360Better for broader industry application. Has more momentum based on website traffic and employee growth. AI-powered search and content generation features.Read more
ConfluenceBetter for team collaboration and knowledge sharing. More suitable for IT and software teams. Negative sentiment around pricing.Read more
MadCap FlareBetter for Manufacturing and IT documentation. Grows faster than ClickHelp. Steeper learning curve for new users. ClickHelp alternative; MadCap Flare competitor.Read more
ArchbeeBetter for medium-sized businesses. Has more momentum. Offers AI-powered instant answers.Read more
Microsoft WordBetter for general word processing, simpler documents, and offline work. Has wider industry applicability. Is growing faster than ClickHelp. Lacks robust single-sourcing and online documentation features. ClickHelp alternative; ClickHelp competitor.Read more
RoboHeadBetter for marketing and creative teams. Caters to a wider range of industries like healthcare, retail, and government. Has grown its team more aggressively. Users appreciate its comprehensive project management tools and real-time insights. However, users dislike excessive email notifications, limited mobile functionality, a steep learning curve, UI complexity, and occasional performance issues. Negative pricing sentiment.Read more
ClickHelp FAQ
What is ClickHelp and what does ClickHelp do?
ClickHelp is an online documentation platform for creating and managing user manuals, knowledge bases, and training materials. It offers content creation tools, collaboration features, version control, and analytics. ClickHelp is praised for its user-friendly interface and robust single-sourcing capabilities, making it easy to create and maintain high-quality documentation.
How does ClickHelp integrate with other tools?
ClickHelp integrates with various tools, including Zapier, Zendesk, GitHub, Jira, Slack, MS Teams, and Pendo. This allows for streamlined workflows, enhanced collaboration, and improved content management. It also offers a translation ecosystem add-on for multilingual documentation needs.
What the main competitors of ClickHelp?
ClickHelp's main competitors include ClickUp, Docsie, Document360, and Coda. These alternatives offer similar features for documentation management, knowledge base creation, and team collaboration. For intranet solutions, Hub Intranet is also a competitor.
Is ClickHelp legit?
ClickHelp is a legitimate software platform for creating and managing online documentation. G2 reviews rate it 4.8/5, praising its user-friendly interface and robust features. ClickHelp offers various pricing plans suitable for different needs, making it a safe and viable option for documentation management.
How much does ClickHelp cost?
ClickHelp's pricing starts at $175/month for the Starter plan (500 topics, 2 contributors), $285/month for Growth (unlimited topics, 5 contributors), and $580/month for Professional (unlimited topics, 10 contributors). They offer annual plans with a 14% discount. Add-ons and other services are available, but pricing is not specified.
Is ClickHelp customer service good?
ClickHelp's customer service is consistently praised in reviews. Users highlight the team's quick, helpful, and thorough responses, often exceeding expectations. The support team is readily available for questions, customization guidance, and troubleshooting, making them a key factor in positive user experiences.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.