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MadCap Flare description
MadCap Flare is a software tool designed for companies to create and manage their technical documentation, such as user manuals and help guides. It allows you to create content once and publish it in various formats, like websites, PDFs, and online help systems. This streamlines creating and updating your company's documents and ensures consistency across all formats. MadCap Flare is a good option if your company wants to improve the quality and efficiency of its technical documentation process.
Who is MadCap Flare best for
MadCap Flare helps technical writers create and manage documentation efficiently. It excels at single-sourcing content for various outputs and offers robust features for complex projects. Users praise its customizability and support. However, some find its TFS integration and table formatting problematic and the learning curve steep.
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Best for small to medium-sized businesses, especially in software, IT, and telecommunications.
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Ideal for software, IT, and telecommunications companies needing robust documentation solutions.
MadCap Flare features
| Supported MadCap Flare supports content reuse through snippets and global project linking. |
| Supported Version control is supported via integration with Git and Central. |
| Supported MadCap Flare supports conditional content based on criteria like user group or product version. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
MadCap Flare reviews
We've summarised 444 MadCap Flare reviews (MadCap Flare Capterra reviews and MadCap Flare G2 reviews) and summarised the main points below.
- Excellent single-sourcing capabilities, allowing content reuse across multiple outputs.
- Highly customizable, allowing users to tailor output to specific needs.
- Robust features for managing large and complex documentation projects.
- Strong customer support and a helpful user community.
- Integration with TFS can be finicky and problematic.
- Table formatting is clunky and can resize unexpectedly.
- Occasional bugs and crashes can disrupt workflow.
- Steep learning curve for new users.
MadCap Flare pricing
The commentary is based on 17 reviews from MadCap Flare Capterra reviews and MadCap Flare G2 reviews.
MadCap Flare's pricing is generally considered high, especially for individual users or those with budget constraints. The move to a subscription model and rising licensing costs are common concerns. However, many users feel the software's robust features and versatility justify the expense for complex documentation projects.
Users sentiment
See the MadCap Flare pricing page.
MadCap Flare alternatives
ClickHelpBetter for teams seeking ease of use and online collaboration features. A strong MadCap Flare alternative for those prioritizing intuitive interface and robust search. Offers easy migration from other platforms.Read more
AuthorBetter fit for life sciences, manufacturing, and technology companies. Has less momentum based on website traffic and employee growth. Lacks MadCap Flare's robust features for microlearning and conditional content.Read more
FAR HTMLBetter fit for companies focused on Windows help documentation. A MadCap Flare alternative geared towards software application documentation.Read more
Conga ComposerBetter for sales teams needing CRM integration. More suitable for regulated industries like finance, healthcare, and government. A MadCap Flare competitor focusing on document automation, not technical documentation.Read more
Xodo SignBetter for individuals, small and medium businesses needing e-signatures. Good for a broad range of industries like Healthcare, Finance, Legal, and more. Offers a user-friendly interface and affordable pricing, including a free plan. A MadCap Flare alternative.Read more
AirManualBetter for internal documentation like onboarding materials. A simpler interface and strong customer support are notable advantages. More suitable for a wider range of industries including Healthcare, Finance, Retail, and more.Read more
MadCap Flare FAQ
What is MadCap Flare and what does MadCap Flare do?
MadCap Flare is a powerful software for creating and managing technical documentation. It allows single-sourcing content for multiple outputs like websites, PDFs, and help systems, streamlining documentation processes. It's highly customizable but can have a steep learning curve.
How does MadCap Flare integrate with other tools?
MadCap Flare integrates with source control systems like Git and TFS, and supports import/export functionalities for various file formats. It also offers API integrations for connecting with other tools. However, some users find the TFS integration problematic.
What the main competitors of MadCap Flare?
Top MadCap Flare alternatives include ClickHelp, a user manual and knowledge base platform, and FAR HTML, specializing in help documentation for software applications. Conga Composer automates document creation, while Google Workspace offers a broader suite of productivity tools.
Is MadCap Flare legit?
Yes, MadCap Flare is a legitimate software tool for creating and managing technical documentation. It's known for its single-sourcing capabilities and robust features, though some users find it challenging to learn initially. It is safe and reliable for documentation projects.
How much does MadCap Flare cost?
MadCap Flare's pricing is not publicly available. Contact their sales team for a personalized quote to determine if MadCap Flare is worth the investment for your specific needs.
Is MadCap Flare customer service good?
MadCap Flare's customer service receives positive feedback. Users highlight the excellent support team, helpful resources, and active online community as valuable resources for navigating the software's complexities and resolving issues. Some users mention slower email support responses, preferring the user forums for quicker assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.