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ClearTouch Operator description
ClearTouch Operator is a cloud-based contact center platform designed for mid-size and enterprise businesses in industries like healthcare, finance, and BPOs. It offers a comprehensive suite of tools including omnichannel communication, workforce engagement features, and data analytics. ClearTouch stands out with its flexible "no contract" pricing model, allowing for scalability and cost-effectiveness. Businesses choose ClearTouch for its ease of use, robust features, and reliable customer support.
Who is ClearTouch Operator best for
ClearTouch Operator is a cloud-based contact center platform ideal for mid-size and enterprise businesses in healthcare, finance, and BPOs. Users praise its ease of use, robust features like omnichannel communication and real-time reporting, and flexible "no contract" pricing. However, some find the back-office panel and admin interface less effective and desire faster implementation of new features.
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Not a good fit for small, medium, or enterprise businesses.
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Best fit for Finance, Banking & Insurance; suitable for Healthcare, Wellness & Pharma, Retail, Manufacturing, Education, Real Estate & Construction, Transportation & Logistics, Software, IT & Telecommunications, and Marketing & Advertising.
ClearTouch Operator features
| Supported ClearTouch Operator offers built-in collaboration tools like instant messaging and video conferencing. |
| Supported ClearTouch Operator is designed for managing high volumes of calls. |
| Supported ClearTouch Operator offers customizable reporting and dashboards for data-driven decisions. |
| Supported ClearTouch Operator supports omnichannel communication, including email, chat, social media, and phone. |
| Supported ClearTouch Operator supports CRM integrations with popular platforms like Salesforce. |
| Supported ClearTouch Operator supports scaling up or down as needed. |
| Supported ClearTouch Operator offers intelligent reporting and analytics features like real-time dashboards and workforce management tools. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Ease of Implementation
ClearTouch Operator reviews
We've summarised 44 ClearTouch Operator reviews (ClearTouch Operator Capterra reviews and ClearTouch Operator G2 reviews) and summarised the main points below.
- Cloud-based and adaptable
- Seamless integration with other systems
- Comprehensive features, constantly updated
- Easy to use and implement
- Excellent customer support
- Real-time reporting and agent performance tracking
- Flexible "no contract" pricing
- Handles multiple languages
- Helpful lead management system (LMS)
- Cost-effective
- Reliable customer support
- User-friendly interface
- Good voice quality
- Predictive dialer is very useful
- Robust IVR features
- The back-office panel could be more effective
- Enhancements and new requirements take too long to implement
- Mass template creation is not available
- Limited options for monitoring AHT and breaks
- Requires login credentials twice
- Analytics dashboard data limited to the last 15 days
- Call recording feature limited to 30 days
- Dashboard/main page could be modernized
- Too many options, can be tedious to navigate
- Admin interface could be more user-friendly
- Software looks old-fashioned
- Lacks chat, WhatsApp, and message options
- API service with all features not fully integrated with all CRMs
- Occasional lag on customer voice
- Number gets spammed frequently, making callbacks difficult
ClearTouch Operator alternatives
TalkdeskBetter for larger enterprises and more industry-specific. Has more momentum currently. Stronger Salesforce integration and AI-powered call summaries are appreciated by users. However, users mention issues with call statistics and mobile app functionality. A Talkdesk alternative for users prioritizing cost-effectiveness and robust IVR features.Read more
Bright PatternHas stronger website traffic growth momentum. Offers more robust email features and built-in AI capabilities.Read more
CrexendoBetter for smaller businesses needing VoIP, video conferencing, and messaging in one platform. Has stronger customer satisfaction and perceived value. Is growing faster.Read more
Zoho DeskBetter for small to medium businesses. Has broader industry applicability. Zoho Desk is growing faster than ClearTouch Operator. Strong Zoho CRM integration. More affordable.Read more
Ameyo by ExotelBetter suited for businesses of all sizes, including smaller companies. Website traffic is growing faster. Offers international calling capabilities. Users mention it is cost-effective.Read more
SinglecommMore focused on mid-sized businesses. Has stronger momentum in website traffic and employee growth.Read more
ClearTouch Operator FAQ
What is ClearTouch Operator and what does ClearTouch Operator do?
ClearTouch Operator is a cloud-based contact center platform for mid-size and enterprise businesses, especially in healthcare, finance, and BPOs. It offers omnichannel communication, workforce engagement, and data analytics. Known for its flexible "no contract" pricing, ClearTouch is praised for ease of use and robust features.
How does ClearTouch Operator integrate with other tools?
ClearTouch Operator integrates with popular CRM platforms like Salesforce, enabling streamlined data flow between systems. It also offers built-in collaboration tools, including instant messaging and video conferencing.
What the main competitors of ClearTouch Operator?
ClearTouch Operator competes with cloud-based contact center solutions like Talkdesk, Bright Pattern, Ameyo, Crexendo, NICE CXone, and Zoho Desk. These alternatives offer similar features such as omnichannel communication, workforce engagement tools, and analytics dashboards.
Is ClearTouch Operator legit?
ClearTouch Operator is a legitimate cloud-based contact center platform. User reviews praise its ease of use, robust features, and flexible pricing. However, some users mention the interface looking dated and limited analytics. Consider exploring alternatives like Talkdesk or Bright Pattern if these concerns are critical for your business.
How much does ClearTouch Operator cost?
I couldn't find pricing information for ClearTouch Operator. Contact ClearTouch directly to discuss pricing options and determine if the product is worth the investment for your needs.
Is ClearTouch Operator customer service good?
ClearTouch Operator's customer service receives positive feedback. Users praise the quick, helpful, and friendly support team, highlighting their responsiveness and problem-solving abilities. While some users mention delays in implementing new features, the overall sentiment towards customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.