Last updated on
Company health
Ratings
chatway description
Chatway is a live chat software designed to improve communication with website visitors. Its features include website chat, team collaboration tools, canned responses, and integrations with platforms like email and Facebook Messenger. Chatway boasts streamlined communication and increased customer satisfaction through features like multilingual support and a free plan option.
Who is chatway best for
Chatway is a live chat software praised for its user-friendly interface and real-time messaging capabilities. It seamlessly integrates with various platforms and offers strong security measures. However, some users have reported occasional bugs and limited customization options. Ideal for small to medium businesses seeking an affordable live chat solution.
-
Best for small to medium-sized businesses.
-
Suitable for businesses with an online presence needing live chat support.
chatway features
| Supported Chatway supports customers, agents, and internal teams, enhancing communication and request management. |
| Supported Chatway supports assigning tasks via notes, reminders, and assigning conversations. |
| Supported Chatway integrates with various platforms, social channels, and custom links. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
chatway reviews
We've summarised 62 chatway reviews (chatway TrustPilot reviews and chatway G2 reviews) and summarised the main points below.
- User-friendly and intuitive interface praised for its ease of use.
- Real-time messaging facilitates quick and efficient communication.
- Seamless integration with various tools and platforms enhances productivity.
- Strong security measures, including end-to-end encryption, ensure data privacy.
- Helpful and responsive customer support readily assists with technical issues.
- Occasional bugs and connectivity issues can disrupt workflows.
- Limited functionality in the free version compared to premium plans.
- Limited customization options for visual elements like themes and fonts.
chatway pricing
The commentary is based on 6 reviews from chatway G2 reviews and chatway TrustPilot reviews.
Chatway offers a free version praised for its ease of use, quick communication, and helpful features like task management and screen sharing. Some advanced features require a paid subscription, but many reviewers find the free version valuable.
Users sentiment
See the chatway pricing page.
-
chatway has a free plan.
-
chatway has a free trial.
Free
This plan includes unlimited conversations, a 30-day chat history, FAQs and canned responses, mobile apps, widget customization, and Facebook Messenger integration.
Pro
This plan includes all Free plan features plus private notes, reminders, unlimited chat history, live translation, a multilingual widget, email integration, custom data, tags and segments, and the removal of Chatway branding.
chatway alternatives
Zoom WorkplaceBetter for enterprise companies. Wider industry applicability. More features for collaboration and hybrid work. Negative pricing sentiment. Zoom Workplace is a Chatway alternative and competitor.Read more
Google WorkspaceBetter for enterprise companies. A broader suite of tools beyond live chat. More industry applications.Read more
Microsoft TeamsBetter for enterprise companies. Stronger Microsoft Office integration. A Microsoft Teams alternative for smaller businesses.Read more
ClickUpBetter for enterprise customers and a wider range of industries. More features for project management, but potentially overwhelming. ClickUp is growing faster and has more momentum. ClickUp is a Chatway alternative and competitor.Read more
Zoho CliqBetter for larger organizations and a wider range of industries. Offers more integrations with Zoho products. Zoho Cliq is growing faster.Read more
chatway FAQ
What is chatway and what does chatway do?
Chatway is a live chat software that enhances website visitor communication through real-time messaging, team collaboration tools, and integrations with platforms like email and Facebook Messenger. It's known for its user-friendly interface and robust security measures, making it ideal for small to medium-sized businesses seeking streamlined communication and improved customer satisfaction.
How does chatway integrate with other tools?
Chatway integrates with email and Facebook Messenger, streamlining communication across platforms. It also supports mobile platforms with native apps for iOS and Android. This enhances productivity and improves customer service by centralizing interactions.
What the main competitors of chatway?
Alternatives to Chatway include Truechat for enhanced customer communication, Zoom Workplace for all-in-one communication, and Zoho Cliq for streamlined team collaboration. Microsoft Teams and Google Workspace are also strong competitors offering robust communication and collaboration suites. ClickUp provides a comprehensive work management platform alternative.
Is chatway legit?
Chatway appears to be a legitimate platform. User reviews praise its ease of use, real-time messaging, and integrations. While some users report occasional bugs, Chatway offers robust security measures and responsive customer support. Consider exploring reviews on G2 and TrustPilot for more information about Chatway's safety.
How much does chatway cost?
Chatway's pricing includes a free plan and a Pro plan for $15/month/agent. The free plan is suitable for small teams with one agent, while the Pro plan offers enhanced features for individuals and companies. Is Chatway worth it? It depends on your needs, so evaluate the free trial to determine the best fit.
Is chatway customer service good?
Chatway's customer service receives overwhelmingly positive feedback. Users praise the helpful and responsive support team for their quick and efficient assistance, particularly Marvin at the helpdesk. They are lauded for their patience and professionalism in resolving technical issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.