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CallMiner Eureka description
CallMiner Eureka uses AI to analyze customer conversations from calls, emails, and chats. It helps mid-sized and larger companies in any industry improve customer experience, agent performance, and make data-driven decisions. Eureka identifies patterns and trends to reveal customer sentiment, satisfaction levels, and areas needing improvement within customer interactions. This helps businesses refine everything from agent training to product development and marketing strategies.
What companies are using CallMiner Eureka?
Who is CallMiner Eureka best for
CallMiner Eureka analyzes customer conversations to improve agent performance and customer experience. Businesses gain valuable insights into customer sentiment and behavior, enabling data-driven decisions. Users praise its customizability and integrations but note occasional slowdowns and complex setup.
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Best for medium to large businesses.
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Suitable for companies across various industries.
CallMiner Eureka features
| Supported Eureka supports agent performance reports, including metrics and scoring. |
| Supported Eureka supports real-time agent monitoring and alerting. |
| Supported Eureka supports performance feedback with automated scoring, real-time coaching, and targeted feedback. |
| Supported CallMiner Eureka automates quality assurance by analyzing agent performance and script adherence. |
| Supported CallMiner Eureka supports script adherence monitoring via real-time alerts and language pattern analysis. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
CallMiner Eureka reviews
We've summarised 191 CallMiner Eureka reviews (CallMiner Eureka G2 reviews) and summarised the main points below.
- Highly customizable and flexible for diverse business needs.
- Robust API integrations for seamless data exchange.
- Excellent customer support and attentive service.
- Automated QA and scoring capabilities for improved efficiency.
- Valuable insights into customer behavior and trends.
- Slow interface and occasional bugs can hinder user experience.
- Transcription accuracy can be inconsistent, especially with accents and dialects.
- Complex hierarchy management and limited reporting capabilities.
- High pricing and potential hidden costs for integrations and features.
- Steep learning curve and extensive setup time required to maximize value.
CallMiner Eureka pricing
The commentary is based on 11 reviews from CallMiner Eureka G2 reviews.
CallMiner Eureka's pricing model is generally seen as valuable due to its robust features and insights. However, some users mention added costs for features like real-time transcription and higher accuracy levels, and integration costs, preferring these to be included in the base package. Despite this, the overall sentiment towards the platform's value proposition remains positive.
Users sentiment
See the CallMiner Eureka pricing page.
CallMiner Eureka alternatives
Enthu.aiBetter for agent evaluation and performance feedback. More user-friendly interface and consistently receives positive user reviews. A CallMiner Eureka competitor and alternative.Read more
InvocaBetter for marketing attribution and revenue generation. More suitable for businesses relying on inbound calls. Strong in healthcare, finance, real estate and marketing.Read more
TalkdeskBetter for companies of all sizes and across many industries needing helpdesk integrations. Lower ratings on Glassdoor. Has less momentum based on employee growth.Read more
HubSpot Sales HubBetter for managing contacts, tracking deals, and analyzing sales performance. Focuses on providing a user-friendly interface and integrated tools.Read more
Four/FourMore focused on mid-sized B2B SaaS companies. Has significantly more momentum in terms of employee growth. Pricing is available on the website.Read more
JustCallBetter for sales, support, and marketing teams needing streamlined communication. Has a faster employee growth rate, indicating more momentum.Read more
CallMiner Eureka FAQ
What is CallMiner Eureka and what does CallMiner Eureka do?
CallMiner Eureka is an AI-powered conversation intelligence platform. It analyzes customer interactions across voice, text, and digital channels. This helps businesses improve agent performance, boost customer experience, and enhance operational efficiency through data-driven insights.
How does CallMiner Eureka integrate with other tools?
CallMiner Eureka offers robust API integrations for seamless data exchange with other tools. This allows businesses to connect Eureka with their CRM, marketing automation, and other platforms to centralize data and improve workflow efficiency.
What the main competitors of CallMiner Eureka?
Top alternatives to CallMiner Eureka include Talkdesk, Enthu.ai, and Intercom. These competitors offer similar AI-powered conversation analysis and agent performance improvement tools, catering to businesses seeking enhanced customer experience and streamlined contact center operations.
Is CallMiner Eureka legit?
Yes, CallMiner Eureka is a legitimate software. It's a safe and popular choice for conversation analytics, with generally positive reviews from users for its valuable insights and automation capabilities. However, some users mention a complex setup and occasional slow interface.
How much does CallMiner Eureka cost?
I cannot find pricing details for CallMiner Eureka. Contact CallMiner directly to obtain specific pricing information and determine if the product meets your needs and budget.
Is CallMiner Eureka customer service good?
CallMiner Eureka receives positive feedback for its helpful customer support team. Users appreciate the dedicated and attentive service they receive, highlighting the team's responsiveness and knowledge. The training and onboarding process is also praised for its customer-centric approach.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.