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Enthu.ai description
Enthu.AI uses Artificial Intelligence to analyze customer conversations from phone calls, chats, and other sources. It helps businesses improve the performance of their sales and support teams by automatically identifying areas for improvement in agent performance. This data is used for personalized coaching, training recommendations, and to ensure compliance with company procedures. Enthu.AI's goal is to improve customer satisfaction and increase revenue for its clients.
Who is Enthu.ai best for
Enthu.AI helps improve sales and support team performance by analyzing customer conversations. Ideal for medium to large businesses, its AI-powered insights identify areas for improvement in agent performance, leading to better coaching and training. Users praise the easy-to-use interface, regular updates, in-depth analytics, and excellent customer support.
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Best for medium to large businesses (100+ employees).
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Suitable for businesses across all industries.
Enthu.ai features
| Supported Enthu.ai offers tools for agent performance feedback, including personalized coaching and custom scorecards. |
| Supported Enthu.ai analyzes conversations to identify trends, sentiment, and keywords. |
| Supported Enthu.ai provides AI-powered real-time assistance and coaching during calls. |
| Supported Enthu.ai tracks sales team performance based on call data analysis and coaching metrics. |
Enthu.ai pricing
The commentary is based on 2 reviews from Enthu.ai G2 reviews.
Enthu.ai offers good value with reasonable monthly agent subscription fees and low implementation costs. While one review mentioned higher pricing than alternatives, others praise the product's affordability and quick return on investment.
See the Enthu.ai pricing page.
Enthu.ai alternatives
Observe.AIBetter for larger enterprises, especially in finance, insurance, and healthcare. Observe.AI has more momentum and positive customer reviews on G2. However, users dislike inaccurate transcriptions and limited reporting. It also has lower reliability and implementation scores.Read more
GongBetter for sales teams focused on deal closure and revenue generation. A Gong alternative for those seeking a solution prioritizing agent performance improvement and coaching in customer interactions. More suitable for software, IT, and telecommunications industries.Read more
Five9Better for established companies with more extensive call center needs. Offers more traditional contact center features like automated dialing and call dispositioning. Has broader industry applications, particularly within regulated sectors. Five9 is growing faster than Enthu.ai. Some users find setup and support challenging.Read more
CallMiner EurekaMore suitable for medium to large enterprises. Caters to a broader range of communication channels including email and chat. Users appreciate the flexible customization and robust API integrations. However, some users report a slow interface and occasional bugs. CallMiner Eureka has more momentum than Enthu.ai.Read more
MaestroQABetter for larger teams and healthcare and e-commerce businesses. It has more integrations with helpdesk software, reporting, and QA automation. MaestroQA is growing faster and has some negative feedback regarding data export and customization.Read more
TalkdeskBetter for larger companies seeking streamlined contact center operations. More industry-specific applications in areas like healthcare, finance, retail, and more. Offers real-time dashboards and statistics, plus helpdesk integrations. However, some users find metrics difficult to interpret and report mobile app limitations. A Talkdesk alternative for those prioritizing specific industry solutions and real-time data visibility.Read more
Enthu.ai FAQ
What is Enthu.ai and what does Enthu.ai do?
Enthu.ai is an AI-powered conversation intelligence platform. It analyzes customer conversations across various channels to provide actionable insights for sales and support teams. This includes performance feedback, personalized coaching, and real-time agent assistance, ultimately improving customer satisfaction and revenue.
How does Enthu.ai integrate with other tools?
Enthu.ai integrates seamlessly with existing contact center software and offers a flexible business model. It's designed to work with various communication channels, including phone calls, chats, and other sources. This allows businesses to analyze customer conversations from multiple platforms within a single system.
What the main competitors of Enthu.ai?
Top alternatives to Enthu.ai include Observe.AI, Gong, Five9, CallMiner Eureka, MaestroQA, and Talkdesk. These competitors offer similar features such as conversation analytics, AI-powered agent assistance, and performance tracking tools.
Is Enthu.ai legit?
Yes, Enthu.ai is a legitimate software product. It uses AI to analyze customer conversations, providing valuable insights for sales and support teams. Users praise its easy-to-use interface, regular updates, and in-depth analytics. It appears to be a safe and reliable choice for businesses seeking to improve customer satisfaction and revenue.
How much does Enthu.ai cost?
Enthu.ai doesn't publicly disclose pricing information. Contact their sales team to obtain specific pricing details and determine if Enthu.ai product pricing is worth it for your needs.
Is Enthu.ai customer service good?
Customers praise Enthu.ai's exceptional customer support, noting the quick responses and helpful onboarding. Users appreciate the team's attentiveness and willingness to implement feedback, contributing to a positive customer service experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.