Last updated on
Company health
BotSpace description
BotSpace is a software platform that helps businesses leverage WhatsApp for marketing, sales, and customer support. It allows you to send bulk messages, automate notifications and responses, and integrate WhatsApp with other business tools you may already be using like HubSpot and Shopify. This can help your team engage customers more effectively and efficiently on a platform they already use. BotSpace is trusted by a variety of companies across the globe and boasts high customer satisfaction with their product and services.
Who is BotSpace best for
BotSpace is a WhatsApp-focused platform ideal for small to medium-sized businesses seeking to enhance customer engagement through marketing, sales, and support automation. Users praise its user-friendly interface, HubSpot integration, and robust automation features. However, some users mention limitations in platform integrations and occasional delays in customer support. BotSpace offers a tiered subscription model with a free plan.
-
Best for small to medium-sized businesses.
-
Suitable for businesses across various industries.
BotSpace features
| Supported BotSpace's Broadcast messages feature allows sending targeted messages to large customer groups. |
| Supported BotSpace enables automated, interactive conversations using a visual drag-and-drop builder. |
| Supported BotSpace provides a Shared Team Inbox for multiple team members to access and manage WhatsApp conversations. |
| Supported BotSpace enables sending GDPR-compliant WhatsApp newsletters to segmented audiences. |
| Supported BotSpace allows automated notifications based on specific events or triggers. |
| Supported BotSpace facilitates automated surveys to collect customer feedback. |
| Supported BotSpace offers chatbot functionality for continuous customer communication. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
BotSpace reviews
- Personalized onboarding and customer support experience.
- User-friendly interface and easy implementation process.
- Robust automation features for sending reminders and scheduling messages.
- Seamless integration with HubSpot CRM.
- Good value for the price.
- Limited platform integration: Users desire integration with Instagram and other Meta platforms beyond Facebook.
- Missing product catalog feature in the API
- Long wait times for customer support, sometimes up to 24 hours
- Inability to delete channels within the platform, requiring customer support intervention.
- The 24-hour chat answer limitation requires sending a template to reactivate the chat.
BotSpace pricing
The commentary is based on 7 reviews from BotSpace G2 reviews.
BotSpace offers excellent value, with most users highlighting its robust features and helpful customer support. While one review mentioned a desire for slightly better pricing, others found the tiered plans, from Starter to Business, to be worthwhile for the functionalities offered. A few users felt the cost for additional numbers could accumulate.
Users sentiment
See the BotSpace pricing page.
-
BotSpace has a free plan.
Free
Includes 1 seat, up to 1 integration, unlimited contacts, broadcasts, workflows, and basic support.
Starter
Includes 5 seats, up to 3 integrations, shared inbox, macros, analytics, bulk import & export, API & Webhooks, and starter support.
Pro
Includes 25 seats, up to 5 integrations, teams, roles & permissions, and pro support.
Premium
Includes unlimited seats and integrations, volume discounts, customer success manager, and premium support.
BotSpace alternatives
SleekFlowOffers live chat and a broader range of integrations beyond WhatsApp. It has user reviews and ratings available.Read more
GetgabsMore focused on campaign features for marketing and sales. Has positive ratings and reviews on G2. Offers a free plan and lower starting price.Read more
WATIBetter for a wide range of industries. Has a simpler pricing structure. Growing faster than BotSpace. More user reviews available. A good BotSpace competitor and alternative.Read more
ConfluenceBetter for project documentation and team collaboration. Not focused on WhatsApp integrations for marketing, sales, and customer support. More suitable for larger enterprises.Read more
GupshupBetter suited for larger enterprises. Broader communication channel support beyond WhatsApp, including SMS. More industry applications.Read more
NotbotHas grown faster than BotSpace and offers a free plan. Lacks integrations with popular CRM platforms like HubSpot and Shopify. Notbot is a good BotSpace competitor and alternative.Read more
BotSpace FAQ
What is BotSpace and what does BotSpace do?
BotSpace is a WhatsApp-focused platform designed for small to medium businesses to enhance customer engagement through marketing, sales, and support. It offers bulk messaging, automated notifications, and integrations with tools like HubSpot and Shopify, enabling efficient customer interaction on a familiar platform. It offers a user-friendly interface and robust automation, but some users mention limited integrations and occasional support delays.
How does BotSpace integrate with other tools?
BotSpace integrates with HubSpot and Shopify, enabling businesses to connect their existing tools with WhatsApp for enhanced customer engagement. This streamlines workflows and centralizes communication for improved efficiency.
What the main competitors of BotSpace?
Top BotSpace alternatives include SleekFlow, WATI, and Getgabs. These competitors offer similar WhatsApp-centric features for marketing, sales, and customer support. While BotSpace excels in HubSpot integration and user-friendliness, exploring these alternatives may reveal a better fit for your specific business needs.
Is BotSpace legit?
BotSpace appears to be a legitimate platform. G2 reviews rate it 4.7/5, and users praise its user-friendly interface, robust automation, and HubSpot integration. However, note the limitations regarding platform integrations and occasional customer support delays.
How much does BotSpace cost?
BotSpace's pricing starts with a free plan. Paid plans are Starter at $40/month, Pro at $82/month, and Premium at $249/month. Add-ons are available for additional channels and workflow enrollments, impacting the overall product pricing.
Is BotSpace customer service good?
BotSpace's customer service receives positive feedback. Users praise the personalized onboarding and readily available support during implementation. However, some have experienced long wait times, occasionally up to 24 hours, for support responses.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.