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Company health
DoubleTick description
DoubleTick is a WhatsApp business tool that helps companies use the platform for marketing and sales. It allows you to send bulk messages to customers, manage your team's communication from a single number, and even automate order bookings through AI image recognition. DoubleTick aims to increase customer engagement and streamline your sales process, all within the WhatsApp interface.
Who is DoubleTick best for
DoubleTick is a WhatsApp business tool ideal for small businesses seeking to boost sales and marketing efforts. Users praise its wide range of features, including bulk messaging, marketing templates, and chatbot automation, which are helpful for increasing customer reach and engagement. However, some users have reported issues with lead attribution accuracy, conflicting chatbot flows, and slow support. Despite some drawbacks, DoubleTick offers a valuable platform for businesses looking to leverage WhatsApp for enhanced customer interaction and streamlined sales processes.
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Best for small businesses looking to enhance their sales and marketing efforts through WhatsApp.
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Suitable for various sectors aiming to boost customer engagement and streamline communication.
DoubleTick features
| Supported DoubleTick offers a shared team inbox accessible by multiple team members. |
| Supported DoubleTick allows creating and sharing product catalogs on WhatsApp. |
| Supported DoubleTick allows personalized messaging using WhatsApp templates and custom fields. |
| Supported DoubleTick automates WhatsApp replies using interactive templates and chatbots. |
| Supported DoubleTick allows scheduling WhatsApp messages for a later time or date. |
| Supported DoubleTick allows sending bulk messages to multiple WhatsApp contacts. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
DoubleTick reviews
- Wide range of features for WhatsApp business, including bulk messaging, marketing templates, and chatbot automation.
- Helpful for increasing customer reach and engagement on WhatsApp.
- Provides support for setting up and using the platform's features.
- Good for designing and sending marketing campaigns through WhatsApp.
- Lead attribution through ads is inaccurate and unreliable.
- Cannot use welcome bot and keyword bot simultaneously, leading to conflicting chat flows.
- Support is slow and unhelpful, often directing users to webinars instead of providing solutions.
- Steep learning curve, especially for automation features.
- Some users find the platform buggy and experience performance issues.
DoubleTick pricing
The commentary is based on 2 reviews from DoubleTick Capterra reviews and DoubleTick G2 reviews.
DoubleTick's pricing model, particularly its yearly subscription, has drawn criticism. Users report it as a "waste" due to software bugs and inadequate customer support, making it a potentially poor investment. There is no information available about specific pricing tiers.
Users sentiment
DoubleTick alternatives
SleekFlowSupports more communication channels besides WhatsApp. Has a free live chat widget. A DoubleTick alternative and competitor with better rated customer support.Read more
WhatsApp NowBetter for data and analytics tracking. Has more momentum based on website traffic data. A WhatsApp Now alternative for smaller businesses.Read more
EndorsalBetter for reputation management by collecting and showcasing testimonials. Suitable for broader industry use, including Healthcare, Wellness & Pharma, Finance, Banking & Insurance, Retail, Consumer Goods, Education, Media & Entertainment, Software, IT & Telecommunications, Marketing & Advertising, and Professional Services.Read more
GetgabsHas stronger website traffic growth momentum. Offers a free plan. A good DoubleTick competitor for e-commerce businesses.Read more
WaRespondMore focused on marketing integrations. DoubleTick is growing faster and users report a wider range of features including team inbox and message scheduling. No user reviews available yet for a DoubleTick alternative or competitor.Read more
BoeiBetter for lead generation through website widgets. Caters to a wider range of industries, including Healthcare, Retail, and Education. Offers live chat and AI chatbots. Praised for ease of use and wide integration options, a good DoubleTick alternative.Read more
DoubleTick FAQ
What is DoubleTick and what does DoubleTick do?
DoubleTick is a WhatsApp business tool designed to enhance sales and marketing efforts. It enables bulk messaging, team communication management, and automated order bookings through AI. DoubleTick helps small businesses improve customer engagement and streamline sales processes using WhatsApp.
How does DoubleTick integrate with other tools?
DoubleTick integrates with WhatsApp, allowing businesses to leverage the platform for sales and marketing activities. It facilitates features such as bulk messaging, automated replies, and product catalogs directly within the WhatsApp interface. Further integration details are not available.
What the main competitors of DoubleTick?
Alternatives to DoubleTick include SleekFlow, WhatsApp Now, and Getgabs. These competitors offer similar WhatsApp business solutions for sales and marketing automation, customer support, and personalized messaging. If you're exploring options, consider these alternatives.
Is DoubleTick legit?
DoubleTick seems legitimate based on its positive reviews for features and customer engagement. However, some users have reported issues with inaccurate lead attribution, conflicting bot functions, slow support, and a steep learning curve. Consider these factors when deciding if DoubleTick is safe and right for you.
How much does DoubleTick cost?
I couldn't find pricing information for DoubleTick. Contact DoubleTick directly for product pricing details to determine if it's worth the investment for your needs.
Is DoubleTick customer service good?
DoubleTick's customer service receives mixed reviews. Some users mention helpful support and guidance, while others report slow response times, unhelpful junior staff, and being directed to webinars instead of receiving direct assistance. Some users even describe the support as "bad" and unresponsive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.