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AiSensy description
AiSensy is a platform that helps businesses use WhatsApp for sales and customer support. It allows you to build chatbots, send bulk messages, and manage customer conversations all within WhatsApp. AiSensy provides pre-built chatbot templates and tools to get your business verified on WhatsApp.
Who is AiSensy best for
AiSensy is a WhatsApp-centric platform ideal for small to medium-sized businesses looking to boost sales and customer support. Users praise its user-friendly interface, affordable pricing, and effective broadcasting features. However, some have noted slow customer support and limited chatbot customization. If your business prioritizes WhatsApp communication, AiSensy offers a valuable toolset, but consider alternatives if advanced chatbot features or rapid support are critical.
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Best for small to medium-sized businesses.
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Ideal for businesses focused on sales and customer support via WhatsApp.
AiSensy features
| Supported AiSensy supports receiving messages and managing live chats via WhatsApp. |
| Supported AiSensy supports sending and receiving WhatsApp messages for marketing and customer service. |
| Supported AiSensy offers WhatsApp marketing automation, including personalized messages, automated workflows, and targeted campaigns. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
AiSensy reviews
We've summarised 63 AiSensy reviews (AiSensy G2 reviews) and summarised the main points below.
- User-friendly platform and dashboard, easy to navigate.
- Affordable pricing compared to competitors.
- Effective broadcasting features with good analytics.
- Helpful support team and readily available tutorials.
- Fast template message approvals.
- Slow customer support response times, sometimes taking up to several days.
- Contact import process is cumbersome, often duplicating country codes.
- Limited chatbot customization options within the platform.
- Lack of a mobile application for easier access.
- Pricing can be steep, especially for prepaid plans.
AiSensy pricing
The commentary is based on 17 reviews from AiSensy G2 reviews.
AiSensy offers affordable pricing and competitive rates, especially for small businesses. Many reviewers praise its cost-effectiveness and user-friendly platform. However, some find certain pricing aspects, such as the minimum WhatsApp credit purchase, a bit steep.
Users sentiment
AiSensy alternatives
NotbotBetter for internal team collaboration with a shared inbox. Has a free plan available. Notbot is growing faster than AiSensy, making it a noteworthy Aisensy competitor and alternative.Read more
Salesforce Service CloudBetter fit for enterprise companies. Broader industry application. A Salesforce Service Cloud alternative for established businesses.Read more
ConfluenceBetter for project documentation and team collaboration. More suitable for enterprise companies and the software industry. Negative sentiment around pricing.Read more
WATIBetter for a wider range of company sizes and industries. More suitable as an AiSensy alternative for users prioritizing ease of use and implementation. Has more momentum.Read more
FrontBetter for larger organizations and a wider range of industries. Offers features like a shared inbox, live chat, and AI-powered assistance. Front is a strong AiSensy alternative for email-centric customer service.Read more
Chat BreezesBetter for managing interactions across multiple social media platforms. More suitable for e-commerce businesses.Read more
AiSensy FAQ
What is AiSensy and what does AiSensy do?
AiSensy is a WhatsApp business platform for sales and customer support. It enables businesses to create chatbots, send bulk messages, and manage customer conversations. AiSensy offers pre-built templates and WhatsApp business verification tools, making it easy to connect with customers.
How does AiSensy integrate with other tools?
AiSensy integrates with WhatsApp, enabling businesses to leverage the platform for sales and customer support. It offers features like chatbots, bulk messaging, and a centralized dashboard to manage customer conversations. There is no information available about integrations with other tools.
What the main competitors of AiSensy?
AiSensy's main competitors include WATI, Notbot, and ChatBreezes. These platforms offer similar WhatsApp-focused business solutions for sales and customer support. While Salesforce Service Cloud and Front provide broader customer service features, they also compete in the customer interaction space.
Is AiSensy legit?
AiSensy appears to be a legitimate platform. User reviews praise its ease of use, affordability, and effective broadcasting features. However, some users mention slow customer support and limited chatbot customization. Consider these factors when evaluating if AiSensy is safe and right for your business.
How much does AiSensy cost?
I couldn't find pricing details for AiSensy. For the most current pricing information, it's best to visit their website or contact their sales team directly.
Is AiSensy customer service good?
AiSensy's customer support receives mixed reviews. While some users praise the helpfulness and availability of the support team and tutorials, others express frustration with slow response times, sometimes taking several days. So, while support resources exist, responsiveness can be an issue.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.