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Booksy description
Booksy is an all-in-one business management platform designed for appointment-based businesses, particularly in the beauty and wellness industries. It offers online appointment scheduling, payment processing, marketing tools, and customer management features. Booksy aims to streamline operations, attract new customers, and reduce no-shows. With a strong global presence, serving over 380,000 businesses and 38 million customers, Booksy provides a centralized solution for managing and growing a service-based business.
Who is Booksy best for
Booksy is a popular appointment scheduling and business management software designed for the beauty and wellness industry. Users praise Booksy for its user-friendly interface and effective appointment management tools. However, some users have reported issues with customer service and occasional app crashes. Overall, Booksy is a strong option for businesses looking to streamline their operations, although pricing remains a concern for some.
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Booksy is a great fit for small businesses and can work for medium-sized businesses.
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Booksy is ideal for businesses in the beauty and wellness industries, such as salons, barbershops, and spas.
Booksy features
| Supported Booksy enables businesses to accept and process online payments via the app with a card-on-file. |
| Supported Booksy provides mobile app access for appointment scheduling, as evidenced by its dedicated apps for both customers and business providers. |
| Supported Booksy allows clients to book appointments online 24/7 via their website, Google Search, Google Maps, Instagram, and Facebook. |
| Supported Booksy enables customers to book appointments based on the provider’s availability. |
| Supported Booksy allows collecting deposits for bookings to prevent no-shows. |
| Supported Booksy enables creation and sending of email marketing campaigns. |
| Supported Booksy enables loyalty program features like client segmentation, automated campaigns and custom offers. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Booksy reviews
We've summarised 455 Booksy reviews (Booksy GetApp reviews, Booksy Software Advice reviews, Booksy TrustPilot reviews, Booksy Capterra reviews and Booksy G2 reviews) and summarised the main points below.
- The app is user-friendly and easy to navigate.
- It effectively streamlines appointment scheduling and reduces no-shows.
- The marketing tools are helpful for attracting new clients.
- The platform allows 24/7 booking which is convenient for clients.
- Fake accounts are a serious issue and support does not help to remove them.
- Customer service is extremely unhelpful and slow to respond.
- Prepayments are often not paid out within the promised timeframe.
- The app is prone to crashing.
Booksy pricing
The commentary is based on 39 reviews from Booksy Capterra reviews, Booksy G2 reviews, Booksy Software Advice reviews and Booksy TrustPilot reviews.
Booksy's pricing is often praised by users for being reasonable and affordable, especially considering its features and convenience. However, some users have expressed that the pricing can be confusing, with different plans appearing similar, and transaction fees being inconsistent.
Users sentiment
See the Booksy pricing page.
Booksy alternatives
booksy vs FreshaFresha is growing faster and has higher ratings. It offers a free plan, unlike Booksy. A Booksy alternative, Fresha focuses more on boosting sales with tools like gift cards and referrals.Read more
booksy vs VagaroBetter fit for fitness businesses. Has stronger momentum. Higher rated on Glassdoor. More comprehensive features, including inventory management. Free trial available.Read more
GlossGeniusBetter suited for individual professionals. Has more momentum currently. More focused on beauty and wellness.Read more
PracticeBetter for coaching businesses. Grows faster than Booksy. Offers a free plan and discounts.Read more
BookedinBetter for smaller businesses. Simpler and easier to use Booksy alternative. Fewer features than Booksy. Has a free plan.Read more
HelmBotMore focused on wellness businesses like spas and salons. Caters to smaller businesses.Read more
Booksy FAQ
What is Booksy and what does Booksy do?
Booksy is a business management software for appointment-based businesses, especially in beauty and wellness. It offers online appointment scheduling, payment processing, marketing tools, and customer management features. Booksy helps businesses streamline operations, attract clients, and manage their schedules effectively.
How does Booksy integrate with other tools?
Booksy offers integrations with popular platforms to enhance its functionality. This includes social media platforms like Instagram and Facebook, Google services for booking and search, and payment processing tools.
What the main competitors of Booksy?
The main competitors of Booksy are Vagaro, Fresha, GlossGenius, SimplyBook.me, and HelmBot. These alternatives offer similar features for appointment scheduling, business management, and customer engagement, primarily in the beauty and wellness industry.
Is Booksy legit?
Booksy is a legitimate platform used by many businesses for online appointment scheduling and business management. However, some users have reported issues with fake accounts, customer service, and prepayment payouts. Consider exploring alternative platforms as well to find the best fit for your needs.
How much does Booksy cost?
There is no pricing information available for Booksy.
Is Booksy customer service good?
Customer reviews on Booksy's customer service are mixed. Some users praise the helpfulness and responsiveness of the support team, while others express frustration with slow response times and unresolved issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.