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Bitrix24 description
Bitrix24 is an all-in-one platform for managing your business online. It offers a wide range of tools, including project management, CRM, communication channels, website building, and HR management. Designed for businesses of all sizes, Bitrix24 aims to streamline operations and improve team collaboration by integrating all essential tools within a single platform. It stands out for offering a free plan for unlimited users and boasts a large customer base.
Who is Bitrix24 best for
Bitrix24 is an all-in-one platform designed to streamline business operations, particularly for those who want a wide range of features. We find that users appreciate its customizable database, CRM, and automation features, as well as the absence of per-user charges. However, some users report challenges with the pricing model, user interface, and customer support.
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Perfect for scaling SMBs to large enterprises seeking an affordable, unified platform. Great if you want a single tool to connect many business functions.
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Versatile platform suited across industries, especially beneficial for Software, IT, and Telecommunications seeking to streamline diverse business processes.
Bitrix24 features
Supported CRM: Bitrix24 CRM provides tools to manage sales and clients, including sales management, contact center, sales team collaboration, sales enablement, analytics & reports, mobile CRM, marketing, automation & integrations, and CoPilot in CRM. |
Supported Tasks & Projects: Bitrix24 offers task and project management features to help teams get work done easier and faster. These features include task management, task tracking, API & integrations, project management, employee performance, mobile tasks, project collaboration, automation, and CoPilot in Tasks & Projects. |
Supported Collaboration: Bitrix24 Collaboration tools power up teamwork with features like online workspace, online documents & file storage, workgroups, online meetings, shared calendars, mobile communications, and CoPilot in Chat. |
Supported Sites & Stores: Bitrix24 Sites & Stores enables users to create websites that sell with features like website builder, social selling, website forms, landing pages, online store, mobile sites & online stores, website widget, online marketing tools, and CoPilot in Sites & Stores. |
Supported HR & Automation: Bitrix24 provides HR & Automation tools to optimize workflows and manage HR data. These include employee management, culture & engagement, mobile HR, work management, internal communications, CoPilot in Feed, information management, and automation. |
Supported CoPilot: Bitrix24 CoPilot is an AI-powered assistant that provides assistance across various Bitrix24 modules, including CRM, Tasks, Chat, Sites & Stores, and Feed. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Bitrix24 reviews
We've summarised 1385 Bitrix24 reviews (Bitrix24 Software Advice reviews, Bitrix24 GetApp reviews, Bitrix24 TrustPilot reviews, Bitrix24 Capterra reviews and Bitrix24 G2 reviews) and summarised the main points below.
- Customizable database.
- CRM and automation features.
- No per-user charges.
- Variety of features and integrations.
- Difficult to understand pricing model.
- Confusing user interface.
- Lack of transparent pricing.
- Limited sales support.
Bitrix24 pricing
The commentary is based on 191 reviews from Bitrix24 Capterra reviews, Bitrix24 G2 reviews, Bitrix24 GetApp reviews, Bitrix24 Software Advice reviews and Bitrix24 TrustPilot reviews.
Bitrix24 offers a free plan and a 15-day free trial. It uses a tiered subscription model with a fixed price per organization, allowing multiple users within the user limit of each plan.
Users sentiment
See the Bitrix24 pricing page.
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Bitrix24 has a free plan.
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Bitrix24 has a free trial.
Includes 5 users, 24 GB storage, Collaboration tools, Tasks & Projects management, CRM, Bitrix24 Sign, Drive, Contact Center, Website builder, Online store, and Customer support.
Includes 50 users, 100 GB storage, Collaboration tools, Tasks & Projects management, CRM, Bitrix24 Sign, Drive, Contact Center, Website builder, Online store, Marketing tools, Online documents, Customer support, and Administration features.
Includes 100 users, 1024 GB storage, Collaboration tools, Tasks & Projects management, CRM, Bitrix24 Sign, Drive, Contact Center, Website builder, Online store, Marketing tools, Online documents, e-Signature for HR, Sales Intelligence, Automation, HR, Customer support, and Administration features.
Includes 250 users, 3 TB storage, Collaboration tools, Tasks & Projects management, CRM, Bitrix24 Sign, Drive, Contact Center, Website builder, Online store, Marketing tools, Online documents, e-Signature for HR, Sales Intelligence, Automation, HR, Multiple branches support, Scalability features, Enterprise pack, Customer support, and Administration features.
Bitrix24 alternatives
Bitrix24 FAQ
We find that Bitrix24 is a comprehensive platform offering tools for CRM, project management, communication, website building, and HR. It's suitable for businesses of all sizes seeking an all-in-one solution, though some users find the interface and pricing complex. We also offer a free plan.
What is Bitrix24 and what does Bitrix24 do?
We find that Bitrix24 is a comprehensive platform offering tools for CRM, project management, communication, website building, and HR. It's suitable for businesses of all sizes seeking an all-in-one solution, though some users find the interface and pricing complex. We also offer a free plan.
We find that Bitrix24 offers a wide range of integrations with popular tools, including Google Workspace, Microsoft Office 365, and Zapier. This allows you to connect with various services to enhance productivity and streamline workflows.
How does Bitrix24 integrate with other tools?
We find that Bitrix24 offers a wide range of integrations with popular tools, including Google Workspace, Microsoft Office 365, and Zapier. This allows you to connect with various services to enhance productivity and streamline workflows.
We find that Bitrix24's main competitors include platforms like ClickUp, Flowlu, ONLYOFFICE Workspace, Jira, Microsoft Teams, and monday.com. These alternatives offer similar project management, communication, and collaboration features.
What the main competitors of Bitrix24?
We find that Bitrix24's main competitors include platforms like ClickUp, Flowlu, ONLYOFFICE Workspace, Jira, Microsoft Teams, and monday.com. These alternatives offer similar project management, communication, and collaboration features.
We find Bitrix24 to be a legitimate platform. It's used by many businesses and offers a range of tools. However, user reviews mention a complex interface and pricing model as potential downsides.
Is Bitrix24 legit?
We find Bitrix24 to be a legitimate platform. It's used by many businesses and offers a range of tools. However, user reviews mention a complex interface and pricing model as potential downsides.
Bitrix24 has a free plan and paid plans starting at $49/month for 5 users. The Standard plan is $87/month for 50 users, and the Professional plan is $175/month for 100 users. For Enterprises, it's $350/month for 250 users. We find the pricing to be competitive for the features offered.
How much does Bitrix24 cost?
Bitrix24 has a free plan and paid plans starting at $49/month for 5 users. The Standard plan is $87/month for 50 users, and the Professional plan is $175/month for 100 users. For Enterprises, it's $350/month for 250 users. We find the pricing to be competitive for the features offered.
We find that Bitrix24's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others express frustration with slow response times and unhelpful pre-written answers. It appears there's room for improvement in their customer service experience.
Is Bitrix24 customer service good?
We find that Bitrix24's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others express frustration with slow response times and unhelpful pre-written answers. It appears there's room for improvement in their customer service experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.