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Bitrix24 description
Bitrix24 is an all-in-one platform for managing your business online. It offers a wide range of tools, including project management, CRM, communication channels, website building, and HR management. Designed for businesses of all sizes, Bitrix24 aims to streamline operations and improve team collaboration by integrating all essential tools within a single platform. It stands out for offering a free plan for unlimited users and boasts a large customer base.
Who is Bitrix24 best for
Bitrix24 is a versatile platform ideal for businesses of all sizes seeking a centralized solution for project management, CRM, communication, and HR. Users appreciate the customizable database, CRM, and automation features, as well as the lack of per-user charges. However, some find the pricing model and user interface confusing. With a wide range of features and integrations, Bitrix24 helps streamline operations and enhance team collaboration.
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Ideal for small, medium, and large businesses seeking an all-in-one solution.
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Suitable for various industries, including healthcare, finance, retail, and more.
Bitrix24 features
| Supported Bitrix24 supports core HR functions, including recruitment, onboarding, performance management, and basic payroll. |
| Supported Bitrix24 offers tools for contact management, lead management, sales and marketing automation. |
| Supported Bitrix24 allows creating, assigning, tracking tasks, and organizing them into lists and boards. |
| Supported Bitrix24 supports project management with tools for collaboration, progress tracking, task management, and communication. |
| Supported Bitrix24 allows building a website and connecting marketing tools to improve campaigns. |
| Supported Bitrix24 provides a centralized platform for team communication and collaboration. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Bitrix24 reviews
We've summarised 1385 Bitrix24 reviews (Bitrix24 Software Advice reviews, Bitrix24 GetApp reviews, Bitrix24 TrustPilot reviews, Bitrix24 Capterra reviews and Bitrix24 G2 reviews) and summarised the main points below.
- Customizable database.
- CRM and automation features.
- No per-user charges.
- Variety of features and integrations.
- Difficult to understand pricing model.
- Confusing user interface.
- Lack of transparent pricing.
- Limited sales support.
Bitrix24 pricing
The commentary is based on 180 reviews from Bitrix24 Capterra reviews, Bitrix24 G2 reviews, Bitrix24 GetApp reviews and Bitrix24 Software Advice reviews.
Bitrix24 offers a range of plans, including a free plan for unlimited users. The pricing model is tiered, based on the number of users and features included in each plan. They also offer a 15-day trial period that allows you to test out most of the features available on their high-tier plans.
Users sentiment
See the Bitrix24 pricing page.
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Bitrix24 has a free plan.
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Bitrix24 has a free trial.
Free
Includes unlimited users, Collaboration, Tasks & projects, CRM, Bitrix24 Sign, Drive, Contact Center, Website builder.
Basic
Includes 5 users, Collaboration, Tasks & projects, CRM, Bitrix24 Sign, Drive, Contact Center, Website builder, Online store, Customer support.
Standard
Includes 50 users, Collaboration, Tasks & projects, CRM, Bitrix24 Sign, Drive, Contact Center, Website builder, Online store, Marketing, Online documents, Customer support, Administration.
Professional
Includes 100 users, Collaboration, Tasks & projects, CRM, Bitrix24 Sign, Drive, Contact Center, Website builder, Online store, Marketing, Online documents, e-Signature for HR, Sales Intelligence, Automation, HR, Customer support, Administration.
Enterprise
Includes 250 users, Collaboration, Tasks & projects, CRM, Bitrix24 Sign, Drive, Contact Center, Website builder, Online store, Marketing, Online documents, e-Signature for HR, Sales Intelligence, Automation, HR, Multiple branches, Scalability, Enterprise pack, Customer support, Administration.
Bitrix24 alternatives
ONLYOFFICE WorkspaceBetter for document collaboration and online editing with a user-friendly interface similar to Microsoft Office. Offers a free Startup plan and strong cross-platform compatibility. Website traffic is growing faster.Read more
ClickUpBetter for task management and team collaboration. Has more momentum. A more popular Bitrix24 competitor.Read more
Framework360More focused on marketing and sales automation. Excellent customer support and intuitive interface are praised by users. Offers website and landing page builders.Read more
HubSpot Sales HubBetter for sales teams in mid-sized businesses needing streamlined processes and automation. A more user-friendly interface is noted in user reviews. Note that pricing transparency is an issue for some users.Read more
PodioBetter for mid-sized companies needing customizable workflows. Has more website traffic momentum, but slower employee growth. A Bitrix24 alternative focused on team collaboration and workflow automation.Read more
Bitrix24 FAQ
What is Bitrix24 and what does Bitrix24 do?
Bitrix24 is an all-in-one business platform offering tools for CRM, project management, communication, website building, and HR. It's designed for businesses of all sizes, aiming to streamline operations and enhance team collaboration within a single platform. A free plan is available.
How does Bitrix24 integrate with other tools?
Bitrix24 integrates with numerous tools through its open API and marketplace apps. It connects with popular services like Google Workspace, Microsoft Office 365, and various social media platforms. This enhances its functionality and streamlines workflows.
What the main competitors of Bitrix24?
Top Bitrix24 competitors include ClickUp, Planfix, Podio, and Scoro. These alternatives offer similar project management, CRM, and communication features, often with different pricing models and target audiences. Some, like ClickUp, focus on broader work management, while others like Scoro specialize in service businesses.
Is Bitrix24 legit?
Yes, Bitrix24 is a legitimate software platform. It's a popular choice for businesses seeking CRM, project management, and communication tools, with a large user base and positive reviews on platforms like G2 and Capterra. However, some users find the pricing model and user interface confusing.
How much does Bitrix24 cost?
Bitrix24 pricing details are unavailable. Contact Bitrix24 directly to determine if the product and its features are worth the investment for your business needs.
Is Bitrix24 customer service good?
Bitrix24's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others express frustration with slow response times and unhelpful pre-written answers. Support for more complex issues may require engaging a partner, which can be costly.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.