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Avaya Experience Platform description
Avaya Experience Platform is a cloud-based software suite designed to improve customer and employee experiences. It offers tools for multichannel communication, workflow optimization, AI-powered automation, and performance tracking. Avaya Experience Platform is designed for mid-sized and larger companies and can be implemented gradually without disrupting existing systems. It promises to boost efficiency, increase customer loyalty, and drive revenue growth.
Who is Avaya Experience Platform best for
Avaya Experience Platform is a cloud-based suite designed to elevate customer and employee experiences. Users praise its ease of use and reliable call management. However, some have reported issues with call disconnections and mobile app limitations. Best for medium to large businesses in finance, real estate, or software seeking improved communication and workflow automation.
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Best fit for medium and large businesses.
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Ideal for Finance, Banking, Insurance, Real Estate, and Software/IT.
Avaya Experience Platform features
| Supported Avaya Experience Platform offers customizable reporting tools for data-driven decisions. |
| Supported Avaya Experience Platform offers unified communication across email, chat, and third-party messaging apps. |
| Supported Avaya Experience Platform uses AI to automate tasks, predict outcomes, and optimize processes. |
| Supported Avaya Experience Platform offers centralized email management within its omnichannel capabilities. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Avaya Experience Platform reviews
We've summarised 188 Avaya Experience Platform reviews (Avaya Experience Platform Capterra reviews and Avaya Experience Platform G2 reviews) and summarised the main points below.
- Easy to use and understand, minimal training required
- Reliable call management with clear audio
- Flexible and scalable based on business needs
- Excellent customer support
- Useful features like call recording, tracking, and history
- Occasional errors and disconnections during calls
- Difficulties with device connection (headset/earphone)
- Complicated setup for new users and some settings
- Lack of video conferencing features
- Mobile app lags and has limited functionality
Avaya Experience Platform pricing
The commentary is based on 13 reviews from Avaya Experience Platform Capterra reviews and Avaya Experience Platform G2 reviews.
Avaya Experience Platform offers robust features and flexible solutions at a competitive price, according to some users. However, others find the system expensive, especially the initial investment and support costs. Careful evaluation is recommended due to the noted complexity and potential integration challenges.
Users sentiment
Avaya Experience Platform alternatives
Verint Workforce EngagementBetter for real-time data insights and employee coaching. A more user-friendly interface but more difficult implementation. Rated 4.3/5 stars on G2. Negative pricing sentiment.Read more
TalkdeskBetter for industries like e-commerce, retail, consumer goods, manufacturing, education, real estate, hospitality, transportation, media, and professional services. Talkdesk is a strong Avaya Experience Platform competitor and alternative. It has more integrations with helpdesk solutions and offers real-time dashboards and statistics.Read more
HubSpot Sales HubBetter for sales teams in growing businesses needing streamlined sales processes and automation. It offers a user-friendly interface and integrates with other HubSpot tools. Note that pricing can be an issue for smaller businesses.Read more
Verint Voice of the CustomerBetter for gathering customer feedback and analyzing customer sentiment. Stronger customer support. More cost-effective for enterprise-level VOC programs. Avaya Experience Platform alternative for improved customer experience analysis.Read more
Salesforce Service CloudBetter for larger businesses needing CRM integration. Has broader industry applications. More established, with slower growth.Read more
Sugar ServeMore focused on core customer service features. Has slower website traffic growth. Offers a knowledge base but with search limitations. Fewer integrations with other platforms.Read more
Avaya Experience Platform FAQ
What is Avaya Experience Platform and what does Avaya Experience Platform do?
Avaya Experience Platform is a cloud-based software suite designed to enhance customer and employee experiences. It provides tools for multichannel communication, AI-powered automation, workflow optimization, and performance tracking, helping businesses boost efficiency and customer loyalty.
How does Avaya Experience Platform integrate with other tools?
Avaya Experience Platform integrates with existing systems and third-party apps through open APIs and pre-built integrations, allowing for a gradual implementation without disrupting current operations. It offers centralized communication management across various channels, including email, chat, and third-party messaging apps.
What the main competitors of Avaya Experience Platform?
Top alternatives to Avaya Experience Platform include Talkdesk, Verint Workforce Engagement, Salesforce Service Cloud, and Zoom Workplace. These competitors offer similar features such as AI-powered automation, multi-channel communication, and robust analytics for enhanced customer experience.
Is Avaya Experience Platform legit?
Yes, Avaya Experience Platform is a legitimate cloud-based software suite. It's known for its ease of use and reliable call management. However, some users report occasional call disconnections and mobile app limitations. It's generally considered safe and suitable for improving customer and employee experiences.
How much does Avaya Experience Platform cost?
I cannot find pricing details for Avaya Experience Platform. Contact Avaya directly to get a customized quote based on your business requirements. Consider exploring alternative solutions if budget is a primary concern.
Is Avaya Experience Platform customer service good?
Customer reviews on Avaya Experience Platform's support are mixed. While some praise the amazing and readily available support, others find it complex, requiring extensive details before agents can fully understand and resolve issues. Some also mention the support being outsourced, making it difficult to get efficient help.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.