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Verint Workforce Engagement description
Verint Workforce Engagement is a suite of tools designed to help businesses improve customer experiences and employee productivity. It offers features like workforce management, quality monitoring, performance analytics, and automated coaching. Its open platform and AI-powered tools help businesses of all sizes streamline operations, reduce costs, and boost customer satisfaction.
Who is Verint Workforce Engagement best for
Verint Workforce Engagement helps businesses enhance customer experiences and boost employee productivity. It offers workforce management, quality monitoring, and personalized coaching. Users praise its integration capabilities and real-time tracking but note difficulties with reporting complexity and the mobile app. G2 gives it a 4.3/5 star rating.
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Best for medium to large businesses.
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Ideal for Finance, Banking, Insurance, Healthcare, and Software/IT.
Verint Workforce Engagement features
| Supported Verint Workforce Engagement offers performance monitoring, real-time insights, and alerts. |
| Supported Verint Workforce Engagement offers personalized coaching programs tailored to individual team members. |
| Supported Verint Workforce Engagement supports resource scheduling, allocation, and management, including leave management for accurate forecasting. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Verint Workforce Engagement reviews
We've summarised 223 Verint Workforce Engagement reviews (Verint Workforce Engagement G2 reviews) and summarised the main points below.
- Easy integration with other systems
- Real-time adherence tracking and schedule adjustments
- User-friendly interface for scheduling and time-off requests
- Helpful reporting features for performance monitoring
- Useful for forecasting call volume and optimizing staffing
- Difficult to interpret reports without custom reports
- Limited reference fields
- Maintenance and change processes are complex and time-consuming
- Mobile app needs improvement
- Time off management is complex for multinational companies
- Initial setup can be complicated
Verint Workforce Engagement pricing
The commentary is based on 8 reviews from Verint Workforce Engagement G2 reviews.
Verint products are generally viewed as effective, but expensive. Some reviewers mention a good ROI, while others express concern about the high cost, particularly for international users dealing with currency conversion. Cost-conscious buyers should carefully evaluate pricing against potential benefits.
Users sentiment
Verint Workforce Engagement alternatives
Microsoft Power PlatformBetter for users comfortable with the Microsoft ecosystem. More versatile for various business needs like data analysis and custom app development. Has more momentum in terms of website traffic and employee growth. A Verint Workforce Engagement competitor focused on broader business solutions rather than specialized workforce engagement.Read more
Aspect Workforce OptimizationBetter suited for Finance, Banking & Insurance, Retail, Hospitality & Tourism, Transportation & Logistics, Media & Entertainment, Software, IT & Telecommunications, Legal, Marketing & Advertising, and Professional Services. It has significantly more momentum and a higher ease of use rating. However, users report slower performance and system crashes.Read more
LutherOneBetter for managing employee engagement, performance, and internal communications. Specifically designed for larger companies (400+ employees). Focuses on feedback systems, performance reviews, and internal social networking. Has stronger momentum based on LinkedIn employee growth.Read more
Microsoft 365 E5 ComplianceBetter for compliance and data governance in regulated industries. Geared towards larger businesses. Has more momentum. Stronger privacy controls and a centralized data view are appreciated by users.Read more
Avaya Experience PlatformBetter for organizations focused on multichannel communication, workflow optimization, and AI-powered automation. Has broader industry applicability but exhibits slower momentum. More user-friendly with easier setup, but lacks video conferencing and suffers from occasional errors. A Verint Workforce Engagement competitor and alternative.Read more
ComplianceBetter for compliance and data governance. Focuses on risk management, data privacy, and security. Caters to businesses of all sizes, especially regulated industries. Has broader applicability than workforce engagement tools.Read more
Verint Workforce Engagement FAQ
What is Verint Workforce Engagement and what does Verint Workforce Engagement do?
Verint Workforce Engagement is a customer experience optimization platform. It provides workforce management, quality monitoring, performance analytics, and automated coaching, enabling businesses to streamline operations and improve customer and employee engagement. It's ideal for medium to large businesses seeking improved workforce optimization.
How does Verint Workforce Engagement integrate with other tools?
Verint Workforce Engagement integrates easily with other systems, allowing for streamlined data flow and enhanced functionality. It offers an open platform and APIs to connect with CRM systems, communication platforms, and other workforce management tools.
What the main competitors of Verint Workforce Engagement?
Top Verint Workforce Engagement competitors include Avaya Experience Platform, Aspect Workforce Optimization, and NICE CXone. These alternatives offer similar features for workforce management, quality monitoring, and performance analytics. Microsoft Power Platform is another option with broader business application capabilities.
Is Verint Workforce Engagement legit?
Yes, Verint Workforce Engagement is a legitimate software solution. It offers workforce management, quality monitoring, and performance analytics tools to enhance customer experiences and employee productivity. User reviews highlight easy integration and real-time adherence tracking as key benefits.
How much does Verint Workforce Engagement cost?
Verint Workforce Engagement doesn't publicly disclose pricing information. Contact their sales team for a customized quote based on your specific business needs and desired features.
Is Verint Workforce Engagement customer service good?
Verint Workforce Engagement's customer service receives mixed reviews. While some users praise the knowledgeable and responsive support team, others express frustration with the difficulty of getting issues resolved and the lack of proactive communication regarding updates and changes.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.