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Sugar Serve description
Sugar Serve is a cloud-based customer service software that helps mid-sized and larger companies create better customer experiences. It offers tools for managing customer support requests, providing self-service options, and measuring customer satisfaction. Sugar Serve aims to improve response times, give you a full view of customer interactions, and automate tasks to free up your team. It supports multiple channels like email, chat, and phone.
Who is Sugar Serve best for
Sugar Serve is a cloud-based customer service platform designed to enhance customer experiences. Users praise its intuitive interface and integrated data for a comprehensive customer view. However, some find the knowledge base search and reporting features limited. Ideal for mid-sized to large businesses in manufacturing or software/IT/telecommunications seeking improved customer service operations and streamlined workflows.
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Best for medium to large businesses (101+ employees) seeking improved customer service.
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Ideal for Manufacturing and Software/IT/Telecommunications companies needing streamlined customer interactions.
Sugar Serve features
| Supported Sugar Serve offers a self-service portal and knowledge base for customers to resolve issues independently. |
| Supported Sugar Serve offers a robust ticketing system with automation and a self-service portal. |
| Supported Sugar Serve offers customizable reports and dashboards to identify trends and make data-driven decisions. |
| Supported Sugar Serve stores customer interactions across channels for personalized support. |
| Supported Sugar Serve supports KPI tracking through case management and customizable reports. |
Sugar Serve reviews
We've summarised 25 Sugar Serve reviews (Sugar Serve G2 reviews) and summarised the main points below.
- Seamless integration with Sugar Sell and Sugar Market products.
- User-friendly interface and easy navigation.
- Improved customer support ticketing and case management.
- Comprehensive customer view with integrated data.
- Automated workflows and task management features.
- Knowledge base search functionality limited to title and "Applies To" fields, excluding article body.
- Limited integrations with third-party apps.
- Slow loading times and performance lags.
- Difficult customization for specific needs.
- Lack of robust reporting features, especially for granular detail and advanced analytics.
Sugar Serve pricing
The commentary is based on 5 reviews from Sugar Serve G2 reviews.
SugarServe's pricing is considered reasonable and affordable, especially compared to larger competitors. However, some users mention additional costs for storage and a desire for more features at the current price point. Others appreciate the straightforward, uncomplicated cost structure.
See the Sugar Serve pricing page.
Essentials
Standalone sales force automation for growing teams with basic support and ease of upgrade.
Standard
Starter salesforce automation including online support. Optional Mail and Calendar integration.
Advanced
Sales force automation and extensibility with Mail & Calendar Integration and standard support.
Premier
Comprehensive sales force automation, including sales intelligence, advanced forecasting & analytics, productivity tools, and enhanced support.
Market
Engage customers on their terms, empower employees with real-time insights, deliver on promises with operational excellence, and listen to the voice of your customers.
Advisor
Self Service Features and Functions
Partnership
Results and Best Practices
Strategic
Full Adoptions at Scale
Serve
Engage customers on their terms, empower employees with real-time insights, deliver on promises with operational excellence, and listen to the voice of your customers.
Enterprise
Enterprise sales force and customer service automation with maximum control and customizability.
Enterprise+
Comprehensive sales force automation & customer service capabilities onsite, on your terms, including additional productivity features.
Sugar Serve alternatives
Zoho DeskBetter for small to medium businesses. Has broader industry applicability. Is growing faster. Strong Zoho ecosystem integrations.Read more
ConfluenceBetter for project documentation and team collaboration. More suitable for a wider range of industries. Negative sentiment around pricing.Read more
next4biz CSMBetter for small businesses and has more momentum. Lacks integrations with Sugar Sell and Market. No robust reporting features or advanced analytics functionality.Read more
HubSpot Service HubBetter for a wider range of industries. Has grown faster than Sugar Serve. Higher ratings based on more reviews. Stronger focus on sales and marketing integrations.Read more
Chat BreezesBetter for e-commerce businesses focusing on social media sales. A more affordable Sugar Serve alternative geared towards SMBs. Stronger in social media integration and direct messaging.Read more
IT GlueBetter for IT documentation and password management. Geared towards IT professionals and MSPs.Read more
Sugar Serve FAQ
What is Sugar Serve and what does Sugar Serve do?
Sugar Serve is a cloud-based customer service software designed to enhance customer experiences. It provides tools for managing support requests, self-service options, and measuring customer satisfaction, ultimately improving response times and offering a comprehensive view of customer interactions. It also automates tasks to free up support teams.
How does Sugar Serve integrate with other tools?
Sugar Serve integrates seamlessly with Sugar Sell and Sugar Market, providing a unified platform. However, users report limited integration capabilities with third-party applications, which may be a consideration depending on your business needs.
What the main competitors of Sugar Serve?
Top alternatives to Sugar Serve include Zoho Desk, HubSpot Service Hub, and next4biz CSM. These competitors offer similar customer service functionalities, such as ticketing systems, automation, and multi-channel support. They cater to various business sizes and offer competitive pricing.
Is Sugar Serve legit?
Yes, Sugar Serve is a legitimate cloud-based customer service software. It's a safe and reliable option known for its user-friendly interface and integration with other Sugar products. However, some users have reported limitations with its knowledge base search and third-party integrations.
How much does Sugar Serve cost?
Sugar Serve is priced at $80 per user per month. This customer service solution helps businesses enhance customer service by delivering on promises with operational excellence. Other SugarCRM products offer sales and marketing automation at various price points.
Is Sugar Serve customer service good?
Sugar Serve receives positive feedback for its seamless CRM integration, user-friendly interface, and improved ticketing system. Some users mention difficulties with customization and limited third-party integrations. Overall, reviews suggest it's a helpful tool for enhanced customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.