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AutoVitals description
AutoVitals is an all-in-one software platform designed to help independent auto repair shops become more efficient and profitable. It offers tools to digitize and streamline various aspects of a shop's operation, including vehicle inspections, workflow management, customer communication, and marketing. AutoVitals aims to help shops increase average repair orders, manage a higher volume of work, and provide a better customer experience, ultimately driving growth.
Who is AutoVitals best for
AutoVitals is a comprehensive shop management software designed to streamline operations and boost profitability for independent auto repair shops. Users praise its ease of use, detailed digital inspections, and effective customer communication tools. However, some users have noted difficulties with staff buy-in and the lack of integrated parts inventory management. AutoVitals is best suited for small to medium-sized shops looking to digitize their processes and enhance customer service.
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Best for small to medium-sized independent auto repair shops.
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Ideal for businesses in the automotive repair industry.
AutoVitals features
| Supported Digital vehicle inspections are supported, including photos and videos. |
| Supported AutoVitals allows sending emails to customers as part of its campaign management features. |
| Supported AutoVitals maintains a database of customer details, vehicle information, service history, and communications. |
| Supported AutoVitals allows sending text messages, including opt-in management and SMS campaigns. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Ease of Implementation
AutoVitals reviews
We've summarised 60 AutoVitals reviews (AutoVitals Software Advice reviews, AutoVitals Capterra reviews and AutoVitals G2 reviews) and summarised the main points below.
- Affordable pricing and good value for the money.
- Streamlines shop operations and saves time.
- Provides valuable business insights.
- Offers clear and detailed vehicle health status with pictures, building customer trust.
- Facilitates easy customer communication throughout the repair process.
- Great digital inspections with customizable detail.
- Hosts website, CRM, and texting services.
- Good interaction with Mitchell.
- Keeps customers informed about future repairs.
- Easy to use and navigate (after the initial learning curve).
- Technicians like using the tablets.
- Shop flow management is easy to use and beneficial.
- Keeps track of vehicles and technicians in the shop.
- Allows constant contact with customers throughout the service process.
- Excellent customer support, especially from specific representatives.
- Difficult to get staff buy-in for the platform.
- No direct repair order writing within AutoVitals; requires external tools like Napa Tracs.
- Lacks integrated parts inventory management.
- Limited integration with platforms other than Facebook.
- Software can feel dated and lacks emphasis on new features.
- Editing required on every inspection before sending.
- Notes must be updated separately in the POS.
- Not fully integrated with ROWriter, leading to technician time tracking discrepancies and server load.
- Technical issues and tablet problems can slow productivity.
- CRM functionality can cause issues and needs a mandatory review function.
- System can be slow, experience lockups, and downtime.
- Scheduling function needs improvement.
- Confusing reminder texts and emails, especially for older customers.
- Automated customer communication can feel robotic and impersonal.
- Integration can crash occasionally.
- Information transfer from POS to tablets can be slow (2-3 minutes).
- Overwhelming to learn initially, with a steep learning curve.
- Too many clicks to edit pictures.
- Vehicle driver directory seems outdated and difficult to navigate.
- Tech support is only available via help tickets, no phone line.
AutoVitals pricing
The commentary is based on 6 reviews from AutoVitals Capterra reviews and AutoVitals G2 reviews.
AutoVitals offers competitive pricing and is considered a budget-friendly solution for auto repair shops. Users praise its value, highlighting cost savings through streamlined operations and automated tasks. While some features have a learning curve, the overall return on investment is viewed favorably.
Users sentiment
AutoVitals alternatives
AutoflowBetter for larger businesses. Has stronger momentum based on employee growth. Provides customer approvals and service history features. Integrates with estimating platforms.Read more
PartsTechMore focused on parts ordering and inventory management for auto repair shops. A PartsTech free plan is available.Read more
ShopmonkeyHas stronger momentum. Offers integrated parts inventory management and broader integrations.Read more
AutoLeapIntegrates with QuickBooks and popular estimating platforms. Has a higher number of user reviews on G2 and Capterra. No data on website traffic momentum.Read more
ShopgenieShopgenie is growing faster and integrates with accounting software. It also offers a free plan. An AutoVitals alternative and competitor.Read more
DealerCenterBetter for managing used car dealerships. It has a user-friendly interface and offers buy here pay here (BHPH) functionalities. However, DealerCenter has negative pricing sentiment and is declining in employee growth.Read more
AutoVitals FAQ
What is AutoVitals and what does AutoVitals do?
AutoVitals is a software platform for independent auto repair shops to enhance efficiency and profitability. It digitizes shop operations, including vehicle inspections, workflow, customer communication, and marketing. This helps shops boost repair orders, manage more work, and improve customer experience.
How does AutoVitals integrate with other tools?
AutoVitals integrates with Facebook for marketing campaigns and Mitchell for repair information. However, some users report limited integrations and desire more options. It does not integrate parts inventory management or some common repair order writing systems, requiring external tools.
What the main competitors of AutoVitals?
Top alternatives to AutoVitals include Tekmetric, Shopmonkey, AutoLeap, and Autoflow. These competitors offer similar features such as digital vehicle inspections, customer communication tools, and shop management functionalities.
Is AutoVitals legit?
Yes, AutoVitals is a legitimate software platform. It's designed to help auto repair shops improve efficiency, communication, and profitability through features like digital vehicle inspections and workflow management. Reviews suggest it's a valuable tool, especially for smaller shops.
How much does AutoVitals cost?
AutoVitals doesn't publicly disclose pricing information. Contact their sales team for a customized quote based on your specific business needs and to determine if AutoVitals is worth the investment for you.
Is AutoVitals customer service good?
AutoVitals receives positive feedback for its customer service. Users highlight the quick and helpful responses from support staff, their proactive follow-up, and readily available training resources. While some users mention initial learning challenges with the software, the readily available customer support seems to mitigate this issue.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.