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Shopmonkey description
Shopmonkey is cloud-based software designed to help auto repair businesses run more efficiently. It provides tools to manage appointments, communicate with customers, create digital inspections, track inventory, order parts, and generate reports, all in one place. Shopmonkey aims to help auto shops improve organization, boost customer satisfaction, and ultimately increase revenue.
Who is Shopmonkey best for
Shopmonkey is a user-friendly auto repair shop management software. It simplifies tasks like scheduling, texting customers, and digital vehicle inspections. Users praise its intuitive design and helpful customer support. Some users mention slow loading times and limited report customization.
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Best for small auto repair shops.
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Ideal for the automotive repair industry.
Shopmonkey features
| Supported Shopmonkey supports texting customers after registering an SMS number. |
| Supported Shopmonkey supports digital vehicle inspections with photos and videos. |
| Supported Shopmonkey allows scheduling and managing appointments, including setting availability and sending reminders. |
| Supported Shopmonkey supports inventory tracking, receiving, storing, and issuing. |
| Supported Invoices are generated by converting finalized estimates. |
| Supported Shopmonkey supports electronic estimate approvals, allowing customers to review and approve repairs digitally. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Shopmonkey reviews
We've summarised 612 Shopmonkey reviews (Shopmonkey Software Advice reviews, Shopmonkey Capterra reviews and Shopmonkey G2 reviews) and summarised the main points below.
- Easy to use interface and intuitive design praised for simplifying tasks
- Excellent customer support, readily available and helpful
- Streamlined communication features, including texting and emailing customers directly
- Efficient workflow management, enabling clear organization and progress tracking
- Digital Vehicle Inspection (DVI) feature highly valued for enhancing customer experience
- Slow loading times and occasional freezing reported by several users
- Android mobile app not yet available, limiting accessibility for some
- Inventory management features could be improved for easier tracking and organization
- Limited customization for reports, hindering in-depth analysis for specific needs
- Integration with QuickBooks has caused issues for some users, impacting bookkeeping accuracy
Shopmonkey pricing
The commentary is based on 74 reviews from Shopmonkey Capterra reviews, Shopmonkey G2 reviews and Shopmonkey Software Advice reviews.
Shopmonkey's pricing is generally considered fair for its features, especially by smaller shops. While some users find it expensive, many feel it offers good value compared to competitors, boosting efficiency and saving time. A few users wish for more affordable tiered plans or feature customization options.
Users sentiment
Shopmonkey alternatives
PartsTechMore focused on parts ordering and inventory management. Free plan available. PartsTech is growing faster. Easier implementation and better value and pricing transparency.Read more
ShopmanagerBetter fit for small businesses. Shopmonkey alternative for those prioritizing features like digital vehicle inspections, texting, and online approvals.Read more
TekmetricHas stronger customer support and is easier to implement. It is growing faster than Shopmonkey. A Shopmonkey alternative and competitor.Read more
ShopLiteBetter for smaller businesses. Mobile-first approach for on-the-go management. Shopmonkey alternative for those prioritizing mobile access. ShopLite competitor focused on mobile devices.Read more
AutoLeapBetter for smaller businesses. More positive pricing sentiment. Has grown more consistently.Read more
Shopmonkey FAQ
What is Shopmonkey and what does Shopmonkey do?
Shopmonkey is cloud-based shop management software for auto repair businesses. It streamlines operations with features like digital inspections, appointment scheduling, inventory management, customer communication, and reporting, helping auto shops boost efficiency, customer satisfaction, and revenue.
How does Shopmonkey integrate with other tools?
Shopmonkey integrates with QuickBooks for accounting, various payment processors for seamless transactions, and offers open API access for custom integrations. It also integrates with messaging platforms for customer communication and parts suppliers for streamlined ordering.
What the main competitors of Shopmonkey?
Shopmonkey's main competitors include Tekmetric, AutoLeap, Shop-Ware, Fullbay, and Mitchell 1. These alternatives offer similar features like digital inspections, customer communication tools, and inventory management for auto repair shops.
Is Shopmonkey legit?
Shopmonkey is a legitimate cloud-based software for auto repair shops. User reviews praise its ease of use, customer support, and communication features. It's a safe and helpful tool for managing appointments, creating digital inspections, and boosting efficiency.
How much does Shopmonkey cost?
Shopmonkey does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific shop's needs and determine if Shopmonkey is worth the cost.
Is Shopmonkey customer service good?
Shopmonkey's customer service receives positive feedback. Users highlight the readily available and helpful support team, quick to resolve issues and answer questions. The chat feature is particularly praised for its responsiveness.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.