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Tekmetric description
Tekmetric is cloud-based software designed specifically for auto repair shops. It helps manage all aspects of the business from repair orders and customer information to payments and inventory. Tekmetric provides real-time data and reporting to help make informed business decisions, and its features are designed to improve productivity, increase revenue, and enhance the customer experience. Tekmetric prides itself on innovation and excellent customer support.
Who is Tekmetric best for
Tekmetric is a cloud-based auto repair shop management software praised for its user-friendly interface and excellent customer support. Users appreciate the digital vehicle inspections and texting features, finding them beneficial for customer engagement. However, some users have noted issues with labor guide accuracy and limited parts returns functionality. Tekmetric offers tiered pricing plans to accommodate different business needs.
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Best for small businesses, suitable for medium and enterprise companies.
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Ideal for auto repair shops seeking streamlined operations and enhanced customer experience.
Tekmetric features
| Supported Tekmetric allows appointment scheduling, including real-time scheduling and detailed appointment management. |
| Supported Tekmetric supports sales reports, including revenue details. |
| Supported Tekmetric maintains customer details, vehicle information, service history, and communications. |
| Supported Tekmetric supports tracking stock, receiving, storing, and issuing inventory. |
| Supported Tekmetric integrates with payment processors like Stripe and offers text-to-pay. |
| Supported Repair documentation is supported via work orders, parts ordering, and labor guides. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Tekmetric reviews
We've summarised 197 Tekmetric reviews (Tekmetric TrustPilot reviews and Tekmetric G2 reviews) and summarised the main points below.
- User-friendly interface
- Easy to train new employees on
- Excellent customer support
- Digital vehicle inspections (DVIs) and texting features are highly appreciated by customers
- Integrates well with parts suppliers
- Inaccurate labor guide times
- Limited parts returns functionality
- Occasional software glitches or slowdowns
- Lacks a dedicated mobile app
- Inventory management needs improvement
Tekmetric pricing
The commentary is based on 15 reviews from Tekmetric G2 reviews.
Tekmetric's pricing is considered reasonable and a good value by many users, especially given its features and ease of use. However, some smaller shops find it a bit pricey. Others feel the software's value justifies the cost due to increased productivity and streamlined workflows.
Users sentiment
See the Tekmetric pricing page.
Start
Unlimited Repair Orders, Inventory & Vendor Management, Digital Vehicle Inspections, Smart Jobs, Digital Authorizations & Invoicing, Integrated Parts Ordering.
Grow
Everything in the Start Plan, Labor Guide, Maintenance Schedule, Time & Job Clocks, Parts, Inventory & Marketing Reports
Scale
Everything in the Grow Plan, Two-Way Texting, Real-time Shop Dashboard, Technician Board, Employee Performance Analytics
Enterprise
Everything in the Scale Plan, Integrated Payments, Dedicated Account Manager, Quarterly Business Reviews
Tekmetric alternatives
PartsTechMore focused on parts ordering and inventory management. Offers a free plan. Website traffic is growing faster.Read more
ShopmonkeyHas more momentum. Better for QuickBooks integrations. Lacks payment processor integrations.Read more
AutoLeapBetter for the automotive industry in the USA and Canada. Grows faster and has higher ratings. More positive pricing sentiment. Not suitable for enterprise businesses.Read more
ShopLiteBetter for smaller businesses needing mobile solutions. A Tekmetric alternative or competitor focusing on mobile devices for on-the-go management. Not suitable for enterprise businesses.Read more
NetSuiteBetter for larger businesses needing ERP, CRM, and e-commerce tools. Broader industry fit. More established, with significantly more users, but growing slower. Higher cost and steeper learning curve, but more customizable.Read more
Tekmetric FAQ
What is Tekmetric and what does Tekmetric do?
Tekmetric is cloud-based auto repair shop management software. It streamlines operations, from repair orders and customer communication to inventory and payments. Tekmetric offers real-time data and reporting to boost productivity, revenue, and customer experience.
How does Tekmetric integrate with other tools?
Tekmetric integrates with various payment processors, including Stripe, and offers text-to-pay functionality. It also integrates with parts suppliers to streamline the parts ordering process. Further integration details may be available through contacting Tekmetric directly.
What the main competitors of Tekmetric?
Tekmetric's main competitors include Shopmonkey, Shop-Ware, AutoLeap, and Mitchell 1. These alternatives offer similar features such as digital inspections, online booking, and customer communication tools for auto repair shops.
Is Tekmetric legit?
Yes, Tekmetric is a legitimate cloud-based shop management software. User reviews praise its user-friendly interface and excellent customer support. It offers various features designed to improve auto repair shop efficiency and profitability, making it a safe and helpful tool for the automotive industry.
How much does Tekmetric cost?
Tekmetric's shop management software pricing starts at $199/month for the Start plan. The Grow plan is $349/month, and the Scale plan is $439/month. Enterprise plan pricing is custom. Is Tekmetric worth it? Consider its robust features, unlimited users, and add-ons when evaluating if its pricing aligns with your business needs.
Is Tekmetric customer service good?
Tekmetric's customer service is highly regarded by users, who praise the knowledgeable staff and quick response times. Users appreciate the company's attentiveness to feedback and willingness to implement suggested features. While some occasional glitches are reported, support is readily available to address these issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.