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Autoflow description
Autoflow is a software platform designed for auto repair shops of all sizes. It offers a suite of tools to manage customer interactions, automate workflows, and improve shop efficiency. Key features include digital vehicle inspections, two-way text messaging, online scheduling, automated reminders, and technician tracking. Autoflow integrates with popular shop management systems, aiming to enhance existing processes and increase profitability.
Who is Autoflow best for
Autoflow is a software platform designed for auto repair shops to manage customer interactions, automate workflows, and improve shop efficiency. Users love the easy-to-use interface, real-time customer communication, and seamless integration with shop management systems. However, some users find the DVI customization challenging and experience slowdowns with internet hiccups. Autoflow offers digital vehicle inspections, two-way texting, online scheduling, and automated reminders.
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Best fit for small auto repair shops.
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Ideal for businesses in the automotive repair industry.
Autoflow features
| Supported Autoflow allows customers to electronically approve work orders via a dedicated microsite. |
| Supported Autoflow supports digital vehicle inspections with photos and videos. |
| Supported Autoflow allows sending automated appointment reminders via email and text. |
| Supported Autoflow supports sending text messages to customers for various purposes, including DVI, payments, and reminders. |
| Supported Autoflow integrates with payment processors for secure online payments via text or email. |
| Supported Autoflow allows customers to schedule appointments online and integrates with shop management systems. |
| Supported Autoflow supports technician productivity reporting, including efficiency, billable hours, and job completion rates. |
Autoflow reviews
We've summarised 67 Autoflow reviews (Autoflow Capterra reviews and Autoflow G2 reviews) and summarised the main points below.
- Excellent customer support and training.
- Easy to use and customize.
- Real-time customer communication and updates via text.
- Seamless integration with shop management systems (e.g., Tekmetric).
- Detailed digital vehicle inspections with photos and videos.
- Difficult to make changes to DVI customizations.
- Techflow slows down with minor internet hiccups.
- Limited video uploads (one per section).
- Workflow can get jumbled between work order, quality control, and DVI completion.
Autoflow pricing
The commentary is based on 5 reviews from Autoflow Capterra reviews.
Autoflow offers reasonable monthly fees and good value for its features, including digital vehicle inspections and two-way texting. While some users found certain functions pricey, others praised its customizable workflow management and positive impact on their average repair order.
See the Autoflow pricing page.
Communication
Includes Workflow, 2-Way Text Messaging, Automate Reviews, Calendar, Text-to-Pay, and Reporting.
Inspection
Includes all Communication features plus Rainy Day Follow-up, Service Reminders (Manual*), Digital Vehicle Inspection, Motovisuals Logo, Internal Chat, and Quality Control. Service reminders only work with Tekmetric, Protractor, Tireshop, Shop-Ware, and Omnique.
Innovation
Includes all Inspection features plus Service Reminders (Automated*), Techflow, Work Order, Rewards & Referrals, Online Scheduling & Google Reserve, and Web Widgets.
Communication
Includes Workflow, 2-Way Text Messaging, Automate Reviews, Calendar, Text-to-Pay, and Reporting.
Inspection
Includes all Communication features plus Rainy Day Follow-up, Service Reminders (Manual*), Digital Vehicle Inspection, Motovisuals Logo, Internal Chat, and Quality Control. Service reminders only work with Tekmetric, Protractor, Tireshop, Shop-Ware, and Omnique.
Innovation
Includes all Inspection features plus Service Reminders (Automated*), Techflow, Work Order, Rewards & Referrals, Online Scheduling & Google Reserve, and Web Widgets.
Autoflow alternatives
PartsTechBetter for parts ordering and inventory management. Free option available. PartsTech is growing faster.Read more
PIF ProPIF Pro has grown faster in terms of web traffic. It offers VIN decoding for quicker repairs and online parts ordering. However, it has fewer user reviews and less detailed feature descriptions.Read more
ShopgenieMore focused on CRM and marketing tools. Has a free plan available. Growing faster than Autoflow. Integrates with accounting software.Read more
AutoVitalsHas broader industry applicability. Website traffic is growing faster. More positive user reviews on pricing. Easier to use, but implementation is more difficult. Performance reliability is lower. Autoflow alternative, Autoflow competitor.Read more
Selly AutomotiveBetter fit for used car dealerships, especially those offering in-house financing. More focused on lead management and sales processes for dealerships.Read more
Autoflow FAQ
What is Autoflow and what does Autoflow do?
Autoflow is a software platform for auto repair shops to manage customer interactions and improve efficiency. It offers digital vehicle inspections, two-way texting, online scheduling, automated reminders, and technician tracking. Autoflow integrates with shop management systems to boost profitability.
How does Autoflow integrate with other tools?
Autoflow integrates with popular shop management systems, allowing for seamless data transfer and enhanced workflow efficiency. This integration streamlines operations such as online scheduling, digital vehicle inspections, and automated reminders.
What the main competitors of Autoflow?
Top alternatives to Autoflow include Tekmetric, AutoVitals, and Mobile Manager Pro. These competitors offer similar features such as digital vehicle inspections, two-way texting, and shop management system integrations for auto repair shops.
Is Autoflow legit?
Yes, Autoflow is a legitimate software platform for auto repair shops. It offers features like digital vehicle inspections, two-way texting, and online scheduling. Autoflow integrates with shop management systems and has generally positive user reviews, indicating its safety and usability for intended users.
How much does Autoflow cost?
Autoflow's Communication plan starts at $179.99/month, Inspection at $259.99/month, and Innovation at $341.99/month. A CRM Marketing Campaign add-on is available for $180/month. Is Autoflow worth it? It depends on your specific business needs and budget.
Is Autoflow customer service good?
Autoflow's customer service is generally considered excellent. Users frequently praise the helpful and responsive support team, highlighting their willingness to assist with issues and provide training. While some users mention difficulty customizing certain features, the overall sentiment towards customer service is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.