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Artera description
Artera is a patient communication platform designed for healthcare organizations of all sizes. It allows secure two-way texting between healthcare providers and patients, helping organizations improve patient engagement and satisfaction. Artera consolidates all communication into one platform, streamlining workflows for staff. It prioritizes data security and compliance with HIPAA regulations.
Who is Artera best for
Artera is a secure patient communication platform ideal for healthcare organizations. It offers HIPAA-compliant two-way texting, appointment scheduling, and EMR integration, enabling streamlined workflows and improved patient engagement. Users praise its ease of use and positive impact on patient satisfaction, while some note occasional syncing issues and the lack of a mobile app.
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Best fit for medium-sized healthcare organizations.
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Ideal for healthcare providers seeking streamlined patient communication.
Artera features
| Supported Artera supports HIPAA-compliant two-way texting via secure web links. |
| Supported Artera encrypts data in transit and likely at rest, given their security certifications. |
| Supported Artera supports scheduling, rescheduling, and cancelling appointments. |
| Supported Artera supports HIPAA-compliant messaging via secure web links sent through SMS. |
Artera reviews
We've summarised 70 Artera reviews (Artera G2 reviews) and summarised the main points below.
- Easy and convenient communication with patients via text.
- Streamlines appointment scheduling and confirmations.
- Improves patient engagement and satisfaction.
- Integrates with EMR systems for seamless workflows.
- Secure messaging ensures HIPAA compliance.
- Some patients experience excessive appointment reminder notifications.
- Occasional syncing issues lead to duplicate messages.
- Difficulty initiating conversations, requiring app restarts.
- No mobile app available, limiting accessibility.
- Challenges identifying patients with shared phone numbers.
Artera alternatives
OhMDIntegrates with a broader range of electronic health record systems. Has better customer support and implementation processes. More user-friendly. OhMD is a strong Artera competitor and alternative.Read more
ZingitOffers video messages and personalized content. Integrates with EHR systems and uses AI for patient recalls and reviews.Read more
WeaveBetter for practices needing integrated phone, email, and payment processing. Geared towards small/medium businesses, especially dental practices. Has more momentum in employee growth, but lower website traffic growth. Artera alternative, Weave competitor.Read more
KlaraBetter for video calls. Has less momentum. Negative pricing sentiment. More challenging implementation. Some users report poor customer service. Artera alternative; Klara competitor.Read more
SimplePracticeBetter suited for mental health and wellness providers. Offers more robust billing features, including insurance claims processing. Has a larger user base but slower website traffic growth. Provides client portal access but the mobile app has usability issues. SimplePractice is a strong Artera alternative, especially for behavioral health.Read more
Sessions HealthBetter fit for mental health practices needing client relationship management tools. Stronger positive feedback on customer service and pricing as a Sessions Health alternative.Read more
Artera FAQ
What is Artera and what does Artera do?
Artera is a secure patient communication platform for healthcare providers. It offers HIPAA-compliant two-way texting, appointment scheduling, and streamlined workflows, improving patient engagement and satisfaction. It integrates with EMR systems and prioritizes data security.
How does Artera integrate with other tools?
Artera integrates with EMR systems for seamless workflows, enabling efficient data exchange and streamlined operations. This integration improves patient engagement and satisfaction by consolidating communication.
What the main competitors of Artera?
Top alternatives to Artera include OhMD, Klara, and Zingit. These platforms offer similar features such as secure two-way texting, appointment scheduling, and integrations with EHR systems. They also focus on improving patient engagement and streamlining communication for healthcare providers.
Is Artera legit?
Artera is a legitimate patient communication platform. User reviews highlight easy and convenient communication, streamlined scheduling, and improved patient engagement. However, some users report excessive notifications and occasional syncing issues. Artera prioritizes HIPAA compliance, ensuring secure messaging.
How much does Artera cost?
Artera does not publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific product needs.
Is Artera customer service good?
Artera's customer service receives positive feedback for prompt support and willingness to assist with new functionalities. However, some users desire a more readily available support channel, like a hotline. Overall, users appreciate the intuitive system and the ease of use for both staff and patients.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.