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ALVAO Service Desk description
ALVAO Service Desk is an IT service management solution designed for mid-sized businesses using Microsoft 365. It helps manage IT requests, automate workflows, and gain control over company assets. ALVAO integrates directly with Microsoft products like Outlook and Teams for a familiar user experience. It stands out for its AI-powered features that help streamline processes, improve response times, and reduce manual tasks. ALVAO promises simplified IT management, cost savings through efficient operations, and a seamless transition for Microsoft 365 users.
Who is ALVAO Service Desk best for
ALVAO Service Desk is an IT service management solution designed for mid-sized businesses using Microsoft 365. Users praise its easy-to-use interface and seamless Microsoft integrations, especially with Outlook and Teams. However, some find the filter configuration and customization options challenging. It offers AI-powered automation for improved efficiency and cost savings.
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Best for mid-sized businesses using Microsoft 365, especially those with 101-1000 employees.
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Ideal for technology, manufacturing, finance, and healthcare industries seeking streamlined IT.
ALVAO Service Desk features
| Supported ALVAO Service Desk offers a self-service portal for submitting tickets. |
| Supported ALVAO Service Desk uses AI for incident resolution, problem identification, and change management. |
| Supported ALVAO Service Desk offers comprehensive IT service management, including incident, problem, change, and request management. |
| Supported ALVAO Service Desk prioritizes data security with encryption, access controls, and compliance with security standards like ISO 27001 and SOC 2. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
ALVAO Service Desk reviews
We've summarised 44 ALVAO Service Desk reviews (ALVAO Service Desk G2 reviews) and summarised the main points below.
- Fast and clear web interface.
- Easy and user-friendly operation.
- Excellent support from Alvao.
- Seamless integration with Microsoft products like Outlook and Teams.
- Customizable forms and fields for specific industry needs.
- Unintuitive filter configuration.
- Limited system message customization.
- Difficulty setting up ticket views.
- Limited customization options, especially for advanced configurations requiring programming knowledge.
- Reporting through Power BI needs improvement.
ALVAO Service Desk pricing
The commentary is based on 5 reviews from ALVAO Service Desk G2 reviews.
Reviewers generally find ALVAO Service Desk's pricing to be a good value, especially highlighting the cost-effective per-user licensing model that allows for broad usage and scalability across different departments. One review specifically mentioned the price point fitting their business needs without compromising features.
Users sentiment
See the ALVAO Service Desk pricing page.
ALVAO Service Desk alternatives
ALVAO Asset ManagementBetter for asset lifecycle management. Focuses on hardware and software inventory tracking. Caters to larger enterprises.Read more
AteraMore suitable for IT departments and MSPs. Has a per-technician pricing model. Grows faster but some users find the forced AI features unhelpful and the mobile app limited. A good ALVAO Service Desk alternative.Read more
JumpCloudBetter for organizations with diverse IT environments needing single sign-on, password management, and remote device management. Caters to a wider range of industries including healthcare, finance, and manufacturing. Has more momentum based on employee growth. Users highlight robust security features and cross-OS device management capabilities but note occasional performance issues and limited UI customization.Read more
ClickUpBetter suited for broader project management needs beyond IT. Has more momentum currently. Integrates with a wider range of apps than just Microsoft products. More versatile across industries.Read more
InvGate InsightBetter for asset tracking in larger organizations, especially those in IT, manufacturing, construction, logistics, and professional services. Has stronger momentum based on employee growth and more external reviews. Lacks some features like remote desktop and software deployment.Read more
AtriaMore focused on user and application management in Microsoft 365 and Azure. Caters specifically to IT help desks and managed service providers.Read more
ALVAO Service Desk FAQ
What is ALVAO Service Desk and what does ALVAO Service Desk do?
ALVAO Service Desk is an IT service management platform for mid-sized businesses using Microsoft 365. It offers AI-powered automation for IT requests, workflows, and asset management. Seamlessly integrated with Microsoft products, it simplifies IT tasks, improves response times, and reduces costs. It's praised for its user-friendly interface and excellent support.
How does ALVAO Service Desk integrate with other tools?
ALVAO Service Desk integrates directly with Microsoft products, including Outlook and Teams. This integration provides a familiar user experience and streamlines workflows by connecting communication and IT service management. It also leverages AI to automate tasks and improve response times.
What the main competitors of ALVAO Service Desk?
Alternatives to ALVAO Service Desk include Atera, JumpCloud, ClickUp, InvGate Insight, and Atria. These competitors offer similar IT management, asset tracking, and service desk functionalities, often with varying focuses like Microsoft 365 integration or AI-powered automation.
Is ALVAO Service Desk legit?
ALVAO Service Desk is a legitimate IT service management solution. It integrates with Microsoft 365 products and offers AI-powered features for streamlined processes. Users praise its ease of use and Microsoft integration, while some find certain configurations and customizations challenging.
How much does ALVAO Service Desk cost?
I couldn't find pricing details for ALVAO Service Desk. Contact ALVAO directly for product pricing or a customized quote to see if the product is worth the investment for your needs.
Is ALVAO Service Desk customer service good?
Customers consistently praise ALVAO Service Desk's ease of use, helpful support team, and efficient problem resolution. Some users suggest improvements to the knowledge base and advanced search functionality. Overall, customer feedback indicates a positive experience with the service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.