Zenoti vs eClinicalWorks

by Gralio Feb 28, 2025

Zenoti and eClinicalWorks serve distinct markets. Zenoti excels in the beauty and wellness sector with specialized features for salons and spas, while eClinicalWorks caters to healthcare practices with its robust EHR and medical billing functionalities.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 1440 reviews and 50 websites, saving 8 hours, 25 minutes of reading.

Zenoti

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eClinicalWorks

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About

Zenoti is a popular cloud-based software designed for salons, spas, and wellness businesses of all sizes. It offers a comprehensive suite of tools to manage appointments, process payments, market services, track inventory, and gain insights from business data. Zenoti aims to streamline operations, improve customer experience, and ultimately drive revenue growth. Its standout features include a mobile app for staff, AI-powered analytics and marketing, and a strong focus on customer loyalty.

eClinicalWorks is a widely used cloud-based software suite designed for medical practices of all sizes. It provides tools to manage patient records (EHR), schedule appointments, handle billing, and engage patients through features like telehealth and online portals. eClinicalWorks emphasizes streamlining administrative tasks with its AI-powered features that automate documentation, offer clinical decision support, and analyze practice performance data. Their focus on value-based care is evident in tools that help providers manage patient populations, track health outcomes, and meet quality reporting requirements.

Summary

Main difference

Zenoti is tailored for the beauty and wellness industry, offering specialized features like inventory management, loyalty programs, and online booking integrations specific to salons and spas. eClinicalWorks caters to healthcare practices, focusing on EHR, medical billing, and patient engagement tools relevant to medical settings.

Relative strengths of Zenoti (compared to eClinicalWorks)

Focus on beauty and wellness industry needs (inventory, loyalty programs, specialized integrations)
Strong customer engagement features for appointments and marketing
AI-powered analytics for revenue growth and operational insights

Relative weaknesses of Zenoti (compared to eClinicalWorks)

Limited EHR and medical billing capabilities compared to eClinicalWorks
Less focus on compliance requirements specific to healthcare settings
May not be suitable for practices requiring advanced medical charting and reporting

Who should use Zenoti VS. eClinicalWorks

Zenoti helps spas, salons, and wellness businesses manage appointments, payments, and marketing. Users praise its ease of use and comprehensive features, but some find the mobile app and integrations needing improvement. Ideal for businesses of all sizes seeking growth.

eClinicalWorks is a cloud-based platform ideal for medical practices of all sizes. It offers a comprehensive suite of tools, including electronic health records (EHR), practice management, and patient engagement features. eClinicalWorks streamlines administrative tasks with AI-powered automation and clinical decision support. They offer flexible pricing plans to accommodate different practice needs and budgets.

Best for small to large salons, spas, and wellness businesses (1-1000+ employees).
Excellent fit for healthcare, wellness, and beauty businesses, suitable for retail and hospitality.

Ideal for small to large medical practices seeking a comprehensive, unified system.
Best fit for healthcare providers needing robust EHR, practice management, and patient engagement tools.

Zenoti and eClinicalWorks features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Reporting and analytics

Partially supported

Zenoti offers reporting on appointments, financials, and other metrics, but not patient data.

Supported

eClinicalWorks offers comprehensive reporting and analytics on patient data, appointments, and financial performance via eBO.
Practice Management System integration

Partially supported

Zenoti does not natively integrate with healthcare PMS systems, but may support integrations via third-party tools like Zapier.

Supported

eClinicalWorks integrates with Practice Management Systems, potentially requiring customization.
Progress notes

Supported

Zenoti supports progress notes through its SOAP notes feature, which allows tracking client progress and versioning.

Supported

eClinicalWorks allows creating progress reports using its Progress Notes feature.
Billing integrations

Not supported

Zenoti offers billing integrations, but not specifically for healthcare systems.

Supported

eClinicalWorks offers integrated Revenue Cycle Management and partnerships for billing integrations.
Mobile app

Supported

Zenoti offers a mobile app for managing appointments, accessible to both staff and clients.

Supported

eClinicalWorks offers a mobile app with appointment scheduling features.

Qualities

Value and Pricing Transparency

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Customer Service

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Ease of Use

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Reliability and Performance

No data

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Ease of Implementation

No data

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Scalability

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Zenoti and eClinicalWorks Pricing

No data

We couldn't find a pricing page for Zenoti.

eClinicalWorks offers software solutions for Electronic Health Records (EHR), practice management and Revenue Cycle Management (RCM). They provide a per-provider monthly subscription for their EHR and EHR with practice management packages and a percentage of practice collections for their RCM service.

Plans

See full Pricing page

Zenoti and eClinicalWorks review insights

Users love

Great product and support team
Excellent customer support, immediate responses and clear instruction
Easy to train new employees using training demos
User-friendly platform
The ability to keep each center unique while centralizing all info/reporting

Comprehensive features cover most practice management needs.
User-friendly for basic tasks and charting once learned.
Easy to access patient records and information.
Customizable templates and dashboards streamline documentation.
Integrates with e-prescribing, faxing, and other essential services.

Users dislike

ezConnect and MyZen App could use some work
The annotation pad isn’t user friendly
Cannot upload PDFs to client files
Multiple project management software in addition to our own is cumbersome
Timeliness of integrations or enhancements

Slow performance and frequent freezing issues plague the user experience.
Technical errors and glitches disrupt workflow, requiring frequent support calls.
Customer support is often unhelpful, with long wait times and ineffective solutions.
Overly complex and unintuitive user interface, requiring extensive training.
Hidden costs and difficulty adding features after initial purchase.

Zenoti and eClinicalWorks Ratings

Glassdoor

3.5/5

(555)

Glassdoor

3.8/5

(1764)

Company health

Employee growth

11% increase in the last year

2% increase in the last year

Web traffic

8% increase in the last quarter

6% decrease in the last quarter

Financing

March 2021 - $331M

No data

How do Zenoti's salon-specific features compare to eClinicalWorks' general medical practice tools?

Zenoti offers salon-specific features like appointment booking, inventory management, and marketing tools tailored for the beauty and wellness industry. These contrast with eClinicalWorks' focus on general medical practice needs, such as EHR, medical billing, and patient portals. While both offer appointment scheduling and progress notes, Zenoti's are geared towards client experience and service tracking in a salon setting, while eClinicalWorks' features adhere to medical documentation and billing practices. Essentially, Zenoti caters specifically to the salon and spa industry, whereas eClinicalWorks serves a broader medical practice audience.

Which product better supports the specific workflow of a multi-location spa business?

Zenoti is the better choice for a multi-location spa business. Zenoti is specifically designed for the spa and salon industry, offering features like online booking, inventory management, and marketing tools tailored to these businesses. While eClinicalWorks is a robust platform, its focus is on medical practices, and its features, like EHR and medical billing, are not as relevant to the specific needs of a spa. Zenoti's focus on customer loyalty and its mobile app for staff also align better with the spa workflow.

What are the advantages of Zenoti?

Zenoti offers specialized features for the salon, spa, and wellness industry, including a mobile app for staff, AI-powered analytics for marketing and customer loyalty programs. It caters specifically to the needs of these businesses, potentially offering a more tailored experience compared to a more general electronic health record system.

What are the disadvantages of Zenoti?

Some Zenoti users report that the mobile apps (ezConnect and MyZen) need improvement. Others find the annotation pad unfriendly and desire the ability to upload PDFs to client files. A few users also mention difficulties managing multiple project management software alongside Zenoti and express concerns about the timeliness of integrations and enhancements.

Alternatives to Zenoti and eClinicalWorks

Pabau

Pabau is a cloud-based practice management software designed for healthcare businesses like medical spas, clinics, and salons. It offers a wide range of features including online booking, electronic medical records, billing, inventory management, marketing automation, and reporting tools. Pabau aims to streamline operations, improve patient experience, and help businesses grow by automating tasks and providing data-driven insights. It's suitable for various healthcare providers, from small clinics to multi-location practices.

zHealth

zHealth is a practice management software designed for wellness providers such as chiropractors, physical therapists, and massage therapists. This software offers a range of features including online appointment scheduling, automated appointment reminders, billing and payment processing, and customizable SOAP notes. zHealth aims to streamline practice operations, enhance patient experience, and help practices grow their business. They offer support and resources to help users maximize the software's benefits.

HelmBot

HelmBot is a cloud-based business management software designed specifically for wellness businesses like spas and salons. It offers a wide range of features, including online appointment scheduling, point-of-sale, staff and customer management, marketing automation, and more. HelmBot stands out for its intuitive design, industry-specific features, and dedicated customer support. The software aims to simplify administrative tasks, improve efficiency, and enhance the customer experience.

STAN AI

STAN AI is a 24/7 virtual assistant designed for property managers, particularly in community associations and HOAs. It uses AI to automatically answer resident questions, handle tasks like amenity bookings, and provide information like account balances. STAN AI is accessible through various channels, including text, web chat, email, and voice. This allows property managers to streamline communication, improve resident satisfaction, and free up their time for other tasks.

AdvancedMD

AdvancedMD is a cloud-based software suite designed for medical practices of all sizes. It offers a comprehensive set of tools for managing all aspects of a practice, including scheduling, electronic health records, billing, patient engagement, and telemedicine. AdvancedMD aims to automate workflows, improve patient experience, and streamline administrative tasks. Its features include online appointment scheduling, automated appointment reminders, insurance verification, electronic prescriptions, and mobile access for providers. The platform prioritizes data security and is accessible from any device with internet access.

Goldie

Goldie is a free appointment scheduling software designed for independent beauty, wellness, and lifestyle professionals. It offers online booking, automated appointment reminders, client management, payment processing, and marketing features to help businesses manage appointments, reduce no-shows, and grow their customer base. Goldie is accessible on various devices and offers a free plan with the option to upgrade for additional features.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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