HotelBee vs Mews Operations

by Gralio Feb 11, 2025

HotelBee and Mews Operations cater to different hotel sizes and needs. HotelBee prioritizes affordability, ease of use, and OTA connectivity, while Mews Operations emphasizes customization and a broad integration ecosystem, despite higher costs and complexity.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 53 reviews and 60 websites, saving 47 minutes of reading.

HotelBee

Website LinkedIn

Mews Operations

Website LinkedIn Twitter

About

HotelBee is a cloud-based hotel management software designed to streamline daily operations for hotels, resorts, and similar businesses. It offers a range of features, including property management tools, a point-of-sale system, guest management, and analytics reporting. HotelBee integrates with popular online travel agents, helping businesses manage reservations and guest experiences from one platform. The software aims to increase efficiency, guest satisfaction, and ultimately, profitability for its users.

Mews Operations is a cloud-based hotel management software designed for mid-sized to large hotels. It helps manage daily operations like reservations, front desk tasks, and housekeeping. Mews stands out with its mobile app, letting staff manage tasks on the go. It also features a marketplace offering integrations with over 1000 hospitality apps, allowing hotels to customize their software ecosystem. This flexibility helps hoteliers optimize revenue, streamline operations, and improve guest service.

Summary

Main difference

HotelBee is a more affordable and user-friendly option ideal for smaller hotels seeking an all-in-one solution with strong online travel agent integrations. Mews Operations is better suited for larger hotels needing a highly customizable system with a vast marketplace of integrations, despite higher costs and complexity.

Relative strengths of HotelBee (compared to Mews Operations)

Strong integration with popular OTAs, simplifying reservation management.
User-friendly interface, making it easy to learn and use, especially for smaller teams.
Cost-effective pricing, especially the free plan, making it accessible to budget-conscious businesses.

Relative weaknesses of HotelBee (compared to Mews Operations)

Limited customization compared to Mews Operations, restricting flexibility for unique needs.
Fewer integrations beyond OTAs, potentially requiring workarounds for specific functionalities.
Occasional website unresponsiveness and POS system latency can hinder smooth operations.

Who should use HotelBee VS. Mews Operations

HotelBee is a user-friendly hotel management software praised for its seamless integrations with online travel agents and comprehensive features. Users appreciate the all-in-one solution and cost-effectiveness, highlighting its positive impact on streamlining operations and guest experiences. However, some users have noted occasional website unresponsiveness and POS system latency as areas for improvement.

Mews Operations is a cloud-based hotel management software praised for its modern interface, flexible integrations, and automation capabilities. Users appreciate the streamlined workflows and time-saving features. However, some have reported issues with customer support, billing, and system complexity. Mews is best for mid-sized hotels looking to optimize their operations and elevate guest service.

Best fit for small to medium-sized businesses.
Ideal for businesses in the hospitality and tourism industry.

Best fit for mid-sized hotels seeking streamlined operations and enhanced guest experiences.
Ideal for hotels, resorts, and similar businesses in the hospitality and tourism industry.

HotelBee and Mews Operations features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Booking engine

Unknown

HotelBee documentation does not specify support for direct booking.

Supported

Mews Operations provides a booking engine that allows guests to make direct reservations. The booking engine integrates into the hotel website and provides real-time availability and rates, upselling options, and various integration methods.
Mobile-friendly booking

Supported

HotelBee offers mobile-friendly booking, allowing easy reservations from any device.

Supported

Mews Operations provides a mobile-friendly booking experience, allowing guests to book rooms, add products, and reserve parking and meeting rooms through a user-friendly interface.
Messaging integrations

Partially supported

HotelBee might support messaging integrations via custom integrations.

Partially supported

Mews Operations supports integration with various messaging platforms to manage guest communication. This includes connecting chatbots or instant messaging apps via API and webhooks. Third-party integrations like Viqal specifically enable WhatsApp communication. While not explicitly stated, the capability to integrate with platforms like Booking.com, email, and SMS is implied through their focus on automation and guest communication management.
Discount management

Partially supported

HotelBee supports discounts and promotions, suggesting support for direct booking discounts.

Supported

Mews Operations supports creating and managing discounts for direct bookings through features like "Public rates," "Private rates," "Promotional codes," and "Digital upselling with product/service/room upgrades."
Reporting

Supported

HotelBee offers reporting features including bookings, occupancy, and revenue.

Supported

Mews Operations provides comprehensive reports on bookings, occupancy, and revenue via its business intelligence solution and interactive dashboards.
Automated messaging

Not supported

HotelBee does not explicitly mention automated messaging features.

Supported

Mews Operations supports automated guest messaging throughout the guest journey, including booking confirmations, pre-arrival instructions, and post-stay feedback requests.

Qualities

Value and Pricing Transparency

+1

Strongly positive sentiment

No data
Customer Service

+0.71

Strongly positive sentiment

No data
Ease of Use

+0.67

Rather positive sentiment

No data
Reliability and Performance

+0.82

Strongly positive sentiment

No data
Ease of Implementation

+0.33

Rather positive sentiment

No data
Scalability

No data

No data

HotelBee and Mews Operations Pricing

HotelBee offers a Free plan and a Pro plan. The Pro plan is priced per room, per month. A custom plan is also available for large businesses, with pricing available upon request.

Plans

User sentiment

Strongly positive

See full Pricing page

No data

See full Pricing page

HotelBee and Mews Operations review insights

33 reviews analysed from

Users love

Seamless integration with popular online travel agents like booking.com and Hotwire.
User-friendly interface and ease of use for managing bookings and reservations.
Comprehensive all-in-one solution for hotel management, including property management, guest management, and analytics.
Cost-effective, especially compared to using multiple third-party software solutions.
Excellent customer support that is readily available to answer questions.

Mews offers a modern and user-friendly interface that is generally well-received by users.
The platform is highly flexible and customizable with a wide range of integrations available.
Mews is praised for its automation features, which streamline tasks and save time for hotel staff.
The system is cloud-based, providing accessibility and reliable data storage.
Mews is constantly being updated with new features and improvements, demonstrating a commitment to innovation.

Users dislike

Website can be unresponsive at times, hindering ease of use.
Integration with existing ERP systems and data migration can be challenging.
Customer support, while good, has room for improvement.
Point of Sale (POS) feature needs improvement, with some latency reported.
Some users find the user interface difficult to learn and navigate.

Customer support is often slow and unhelpful, with some users describing it as "non-existent".
Many users report billing and payment issues, including hidden fees and unexpected charges.
The system, while powerful, can be overly complex and difficult to learn, especially for simple tasks.
Some users find the mobile app to be lacking in functionality compared to the desktop version.
Limited customization options for certain features like reporting and billing.

HotelBee and Mews Operations Ratings

G2

4.6/5

(26)

G2

4.3/5

(7)
TrustPilot

2.8/5

(20)
Glassdoor

4.5/5

(321)

Company health

Employee growth

10% increase in the last year

33% increase in the last year

Web traffic

No data

13% decrease in the last quarter

Financing

No data

June 2024 - $442M

How do HotelBee's online travel agent integrations compare to Mews' marketplace integrations?

HotelBee integrates with "popular" online travel agents, specifically mentioning Booking.com and Hotwire. Mews, on the other hand, boasts a "marketplace" of over 1000 integrations, implying a much broader range of connections, though specific OTA integrations are not named. Therefore, Mews likely offers more extensive integration options, while HotelBee focuses on key OTA partnerships.

Which product better supports mobile hotel staff, given HotelBee's website issues and Mews' mobile app?

Mews Operations is better suited for mobile hotel staff. While HotelBee offers mobile-friendly booking, Mews provides a dedicated mobile app that allows staff to manage various tasks on the go. Furthermore, HotelBee's website responsiveness issues could hinder mobile staff's ability to access information and perform tasks efficiently. Mews' mobile app, despite some user criticisms regarding functionality, addresses the core need for mobile access, making it the more suitable choice for HotelBee in this specific context.

What are the advantages of HotelBee?

HotelBee offers transparent and affordable pricing, including a free plan, making it accessible to smaller businesses. Users praise its user-friendly interface and seamless integration with popular online travel agents. It provides a comprehensive all-in-one solution for various hotel management tasks, potentially reducing the need for multiple software solutions. Users also appreciate HotelBee's responsive customer support.

What are the disadvantages of HotelBee?

HotelBee suffers from website unresponsiveness, challenging integration with existing ERP systems, a POS system with reported latency, and a user interface that some find difficult. While customer support is generally viewed as good, there's still room for improvement.

Alternatives to HotelBee and Mews Operations

Hospitable.com

Hospitable.com (formerly Smartbnb) is a vacation rental software that helps automate and streamline the management of short-term rental properties. It offers tools for managing guest communication, automating messages, syncing calendars across platforms like Airbnb and Vrbo, coordinating cleaning teams, and creating direct booking websites. Hospitable emphasizes time-saving automation and aims to reduce the manual workload for hosts.

Cloudbeds

Cloudbeds is a cloud-based platform built to manage all aspects of running a hospitality business. The software suite includes tools for managing reservations, online bookings, guest communications, payments, and more. Cloudbeds can be customized to fit hotels, hostels, vacation rentals, and other types of properties. The platform offers integrations with other software as well as data and reporting features.

HotelFriend

HotelFriend is a cloud-based hotel management software designed to simplify operations for hotels of all sizes. It offers a suite of tools, including a booking engine, channel manager, point of sale system, and housekeeping management, all accessible through a single platform. The software aims to automate tasks, improve guest satisfaction, and increase revenue through features like mobile check-in, guest communication tools, and revenue management capabilities. HotelFriend also emphasizes data security and compliance with industry regulations.

HotelRunner

HotelRunner is a cloud-based software platform designed for hotels and travel agencies of all sizes to manage their online sales, marketing, and operations. It provides tools to create a hotel website, manage bookings across various platforms like Booking.com and Expedia, interact with guests, and analyze business performance. Its focus is on increasing online visibility, streamlining operations, and ultimately driving more bookings and revenue for its users. HotelRunner stands out with its wide range of integrations with other travel technology providers and its user-friendly interface.

Hostaway

Hostaway is an all-in-one vacation rental software for professional property managers. It helps manage listings across major platforms like Airbnb and Booking.com, automate tasks such as guest communication and pricing, and provides a centralized dashboard for managing bookings, calendars, and financial data. The software aims to increase bookings, save time, and simplify vacation rental management.

WebRezPro

WebRezPro is a cloud-based property management software designed for various lodging businesses, such as hotels, vacation rentals, and campgrounds. It aims to simplify daily operations and increase direct bookings. The software offers a range of features including reservation management, online bookings, accounting, housekeeping management, and reporting. Trusted by over 2000 properties globally, WebRezPro is known for its user-friendly interface, robust data security, and strong customer support.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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