Logo of Mews Operations

Mews Operations

Last updated on

Company health

Employee growth
33% increase in the last year
Web traffic
13% decrease in the last quarter
Financing
June 2024 - $442M

Reviews

G2
4.3/5
(7)
TrustPilot
2.8/5
(20)
Glassdoor
4.5/5
(321)

Mews Operations description

Mews Operations is a cloud-based hotel management software designed for mid-sized to large hotels. It helps manage daily operations like reservations, front desk tasks, and housekeeping. Mews stands out with its mobile app, letting staff manage tasks on the go. It also features a marketplace offering integrations with over 1000 hospitality apps, allowing hotels to customize their software ecosystem. This flexibility helps hoteliers optimize revenue, streamline operations, and improve guest service.


Who is Mews Operations best for

Mews Operations is a great choice for hoteliers seeking a modern and flexible system. Users praise its intuitive design and automation capabilities, making daily tasks easier. While it's highly regarded for its mobile app, some users find the desktop version overly complex. Keep in mind that customer support has received mixed reviews, with some users experiencing slow response times.

  • Mews Operations is a good fit for small to medium-sized hotels.

  • Mews Operations is a hotel management software designed for the hospitality industry.


Mews Operations features

Type in the name of the feature or in your own words tell us what you need
Supported

Mews Operations enables the management of reservations on mobile devices through its dedicated mobile app, designed for both front and back-office operations.

Supported

Mews Operations supports channel management, including the synchronization of availability and rates across multiple OTAs to avoid double-bookings through its API and integrations with channel managers.

Supported

Mews Operations offers a dedicated iOS app that enables users to manage property operations remotely, including tasks like housekeeping management, task checking, and communication with guests and staff.

Supported

Mews Operations offers an Android app for managing property on the go.

Supported

Mews Operations allows creating, assigning and tracking tasks like cleaning.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Ease of Use

Strongly positive
+1

Reliability and Performance

Strongly negative
-1

Mews Operations reviews

We've summarised 27 Mews Operations reviews (Mews Operations TrustPilot reviews and Mews Operations G2 reviews) and summarised the main points below.

Pros of Mews Operations
  • Mews offers a modern and user-friendly interface that is generally well-received by users.
  • The platform is highly flexible and customizable with a wide range of integrations available.
  • Mews is praised for its automation features, which streamline tasks and save time for hotel staff.
  • The system is cloud-based, providing accessibility and reliable data storage.
  • Mews is constantly being updated with new features and improvements, demonstrating a commitment to innovation.
Cons of Mews Operations
  • Customer support is often slow and unhelpful, with some users describing it as "non-existent".
  • Many users report billing and payment issues, including hidden fees and unexpected charges.
  • The system, while powerful, can be overly complex and difficult to learn, especially for simple tasks.
  • Some users find the mobile app to be lacking in functionality compared to the desktop version.
  • Limited customization options for certain features like reporting and billing.

Mews Operations pricing

See the Mews Operations pricing page.


Mews Operations alternatives

  • Logo of Hotelogix
    Hotelogix
    Better for small to mid-sized hotels and has a more favorable customer support reputation.
  • Logo of Eviivo
    Eviivo
    Better for smaller hotels. More focused on Hospitality and less on Real Estate. Has slower momentum.
  • Logo of Beds24
    Beds24
    Better for vacation rentals and smaller properties. More affordable and offers a wider range of integrations. However, it has a less user-friendly interface and limited customer support channels.

  • Mews Operations FAQ


    Reviewed by

    MK
    Michal Kaczor
    CEO at Gralio

    Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

    TT
    Tymon Terlikiewicz
    CTO at Gralio

    Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.