Mews Operations is a cloud-based hotel management software designed for mid-sized to large hotels. It helps manage daily operations like reservations, front desk tasks, and housekeeping. Mews stands out with its mobile app, letting staff manage tasks on the go. It also features a marketplace offering integrations with over 1000 hospitality apps, allowing hotels to customize their software ecosystem. This flexibility helps hoteliers optimize revenue, streamline operations, and improve guest service.
Who is Mews Operations best for
Mews Operations is a great choice for hoteliers seeking a modern and flexible system. Users praise its intuitive design and automation capabilities, making daily tasks easier. While it's highly regarded for its mobile app, some users find the desktop version overly complex. Keep in mind that customer support has received mixed reviews, with some users experiencing slow response times.
Mews Operations is a good fit for small to medium-sized hotels.
Mews Operations is a hotel management software designed for the hospitality industry.
Mews Operations features
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Mews Operations enables the management of reservations on mobile devices through its dedicated mobile app, designed for both front and back-office operations.
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Mews Operations supports channel management, including the synchronization of availability and rates across multiple OTAs to avoid double-bookings through its API and integrations with channel managers.
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Mews Operations offers a dedicated iOS app that enables users to manage property operations remotely, including tasks like housekeeping management, task checking, and communication with guests and staff.
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Mews Operations offers an Android app for managing property on the go.
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Mews Operations allows creating, assigning and tracking tasks like cleaning.
Qualities
We evaluate the sentiment that users express about non-functional aspects of the
software
Ease of Use
Strongly positive
+1
Reliability and Performance
Strongly negative
-1
Mews Operations reviews
We've summarised 27 Mews Operations reviews (Mews Operations TrustPilot reviews and Mews Operations G2 reviews) and
summarised the main points below.
Pros of Mews Operations
Mews offers a modern and user-friendly interface that is generally well-received by users.
The platform is highly flexible and customizable with a wide range of integrations available.
Mews is praised for its automation features, which streamline tasks and save time for hotel staff.
The system is cloud-based, providing accessibility and reliable data storage.
Mews is constantly being updated with new features and improvements, demonstrating a commitment to innovation.
Cons of Mews Operations
Customer support is often slow and unhelpful, with some users describing it as "non-existent".
Many users report billing and payment issues, including hidden fees and unexpected charges.
The system, while powerful, can be overly complex and difficult to learn, especially for simple tasks.
Some users find the mobile app to be lacking in functionality compared to the desktop version.
Limited customization options for certain features like reporting and billing.
HotelBee is a more budget-friendly option. It's also a better option for smaller businesses, as it has a more user-friendly interface. However, it has less momentum than Mews Operations.
What is Mews Operations and what does Mews Operations do?
What is Mews Operations and what does Mews Operations do?
Mews Operations is a comprehensive, cloud-based hotel management software designed for mid-sized to large hotels. This software helps streamline daily tasks such as managing reservations, front desk operations, and housekeeping. Its mobile app allows staff to work efficiently from any location.
How does Mews Operations integrate with other tools?
How does Mews Operations integrate with other tools?
Mews Operations integrates with over 1000 hospitality apps through its marketplace, allowing hotels to customize their software ecosystem. This includes integrations with channel managers, POS systems, revenue management tools, and more.
What the main competitors of Mews Operations?
What the main competitors of Mews Operations?
Mews Operations has several competitors in the hotel management software market, including Cloudbeds, Hotelogix, and HotelRunner. These alternatives offer a range of solutions, from property management and online bookings to guest communication and revenue management, catering to various sizes and types of hospitality businesses.
Is Mews Operations legit?
Is Mews Operations legit?
Mews Operations is a legitimate and popular hotel management software. It receives generally positive user reviews, particularly praising its user-friendly interface and automation features. However, some users have reported issues with customer support and billing.
How much does Mews Operations cost?
How much does Mews Operations cost?
There is no information available about Mews Operations pricing.
Is Mews Operations customer service good?
Is Mews Operations customer service good?
Based on reviews, Mews Operations customer support receives mixed feedback. While some users appreciate the modern interface and features, others express frustration with slow and unhelpful support, and even report billing issues.
Reviewed by
MK
Michal Kaczor
CEO at Gralio
Michal has worked at startups for many years and writes about topics relating to software selection and IT
management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs
of any business and find solutions to its problems.
TT
Tymon Terlikiewicz
CTO at Gralio
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech
department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX,
HR, Payroll, Marketing automation and various developer tools.