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Beds24 description
Beds24 is an online platform designed for managing vacation rentals, hotels, and other accommodations. It combines a channel manager, property management system (PMS), and online booking engine. This allows businesses to manage reservations, availability calendars, payments, and guest communications all in one system. The software helps automate tasks like pricing adjustments, booking confirmations, and guest messages. Beds24 integrates with major platforms like Airbnb, Booking.com, and Expedia, and offers features like mobile app access, detailed reporting, and direct booking options to streamline operations and boost bookings.
Who is Beds24 best for
Beds24 is a great option for small to medium-sized businesses in the hospitality industry looking for an affordable and customizable platform. Users rave about its robust automation features, extensive integrations, and competitive pricing. While some users find the user interface outdated and customer support limited, the software's strengths make it a popular choice. If you're seeking a solution to streamline operations and boost bookings, Beds24 is worth considering.
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Beds24 is a good fit for small to medium-sized businesses in the hospitality industry.
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Beds24 is an ideal solution for businesses in the Hospitality & Tourism industry, such as hotels, vacation rentals, and B&Bs.
Beds24 features
| Supported Beds24 satisfies the requirement for messaging integrations as it provides the ability to connect to various messaging platforms such as Booking.com, email, SMS, and WhatsApp. |
| Supported Beds24 supports channel management, including synchronizing availability and rates across multiple OTAs to prevent double-bookings. |
| Supported Beds24 allows creating various types of discounts like percentage discounts, fixed price discounts, and voucher codes. These discounts can be specifically applied to direct bookings, ensuring that they don\'t affect prices sent to OTAs. |
| Supported Beds24 enables secure payment processing within the software through integrations with various payment gateways like Stripe, PayPal, and Authorize.Net. It supports automated and manual payment collection, complies with security standards such as SCA and GDPR, and allows for customized payment options including local methods. |
| Supported Beds24 supports automated messaging for various stages of the guest lifecycle, including booking confirmations, pre-arrival instructions, and post-stay feedback requests. |
| Supported Beds24 allows guests to make reservations directly via its own booking engine. |
| Supported Beds24 has features in place to prevent overbookings. It offers an "Overbooking Protection" setting, updates availability in real time, and integrates with channel managers to keep all channels synchronized. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Beds24 reviews
We've summarised 113 Beds24 reviews (Beds24 TrustPilot reviews, Beds24 Capterra reviews and Beds24 G2 reviews) and summarised the main points below.
- Highly customizable: Beds24 allows extensive customization of booking rules, pricing, automations, and integrations to fit specific business needs.
- Affordable pricing: Beds24 offers a competitive pricing structure, especially for smaller properties, making it a cost-effective solution.
- Extensive integrations: Beds24 seamlessly integrates with a wide range of OTAs, payment processors, and other third-party tools, streamlining operations.
- Robust automation features: The platform allows for the automation of various tasks such as guest communication, pricing adjustments, and payment processing, saving time and reducing manual effort.
- The user interface (UI) can be outdated and clunky, making navigation and setup somewhat challenging for new users.
- Limited customer support channels: Support is primarily email-based, with no live chat or phone support, which can lead to delays in issue resolution.
- Pricing structure can be complex: While generally affordable, additional costs for certain features, like extra OTA connections or specific payment gateways, can be confusing and add up.
- Some users find the mobile app lacking in functionality and user-friendliness, especially compared to the desktop version.
Beds24 pricing
The commentary is based on 24 reviews from Beds24 Capterra reviews, Beds24 G2 reviews and Beds24 TrustPilot reviews.
Beds24 is praised by users for its affordability and excellent value for money. Many reviewers emphasize its cost-effectiveness, especially for small to medium-sized businesses, making it a budget-friendly solution for managing bookings and channels.
Users sentiment
See the Beds24 pricing page.
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Beds24 has a free trial.
Beds24 alternatives
Hostaway
It has more momentum and is better for small businesses. It has a more positive sentiment regarding customer service. However, pricing sentiment is more negative.
Bookerville
Better fit for smaller businesses. Provides less extensive integrations and automation features. Lacks robust reporting functionalities.
HotelBee
Better suited for larger businesses. It has a faster website traffic growth.
Mews Operations
It’s a much better fit for medium-sized businesses. Mews Operations is growing faster and is considered more difficult to use.
Lodgify
More geared towards direct bookings and growing faster.
Hospitable.com
It's a much better fit for smaller companies and is growing faster. Users say it has a more user-friendly interface and excellent customer support. However, it has limited integrations compared to Beds24.
Beds24 FAQ
What is Beds24 and what does Beds24 do?
Beds24 is a cloud-based property management system designed for hotels, vacation rentals, and other accommodations. It offers a suite of tools including a channel manager, booking engine, and automation features that help manage reservations, payments, and guest communications from a centralized platform. Beds24 integrates with popular platforms like Airbnb and Booking.com, streamlining operations and boosting bookings.
How does Beds24 integrate with other tools?
Beds24 allows for extensive product integrations to enhance its functionality. It seamlessly connects with various Online Travel Agents (OTAs) like Airbnb and Booking.com, as well as payment gateways such as Stripe and PayPal.
What the main competitors of Beds24?
Beds24's main competitors include Hostaway, Bookerville, HotelBee, Mews Operations, Lodgify and Hospitable.com. These platforms offer similar features such as property management tools, online booking engines and channel management capabilities for vacation rentals and hotels.
Is Beds24 legit?
Beds24 is a legitimate and popular platform for managing accommodations. It enjoys positive reviews for its affordability, automation features, and integrations. However, some users find the user interface outdated and customer support limited.
How much does Beds24 cost?
Beds24 has a starting price of €15.90 per month. They utilize a transparent, pay-as-you-go pricing model, allowing users to only pay for necessary services and add-ons.
Is Beds24 customer service good?
Based on the reviews, Beds24's customer service is generally praised for being responsive and helpful. Users particularly appreciate the quick response times and the team's willingness to assist with complex setups and troubleshooting.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.