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Hostaway description
Hostaway is an all-in-one vacation rental software for professional property managers. It helps manage listings across major platforms like Airbnb and Booking.com, automate tasks such as guest communication and pricing, and provides a centralized dashboard for managing bookings, calendars, and financial data. The software aims to increase bookings, save time, and simplify vacation rental management.
Who is Hostaway best for
Hostaway is an all-in-one vacation rental software best for small and midsize professional property managers. Users love the excellent customer support and seamless integrations with major platforms like Airbnb. A user-friendly interface and robust automation features simplify managing listings and guest communication. However, some users find the mobile app limited and the learning curve steep.
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Best for small to mid-sized vacation rental businesses.
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Ideal for businesses in the Hospitality & Tourism and Real Estate & Construction industries.
Hostaway features
| Supported Hostaway allows clients to book directly from a property website. |
| Supported Hostaway supports automated guest messaging including confirmations, pre-arrival instructions, and post-stay feedback requests. |
| Supported Hostaway allows users to process payments directly within the platform and offers integrations with various payment providers, ensuring secure transactions. |
| Supported Hostaway provides reporting features for bookings, occupancy, and revenue. |
| Supported Hostaway synchronizes availability and rates across OTAs, preventing double bookings. |
| Supported Hostaway offers a unified inbox supporting multiple channels and messaging methods. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Hostaway reviews
We've summarised 1199 Hostaway reviews (Hostaway GetApp reviews, Hostaway Software Advice reviews, Hostaway TrustPilot reviews, Hostaway Capterra reviews and Hostaway G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, especially praised for onboarding assistance
- Seamless integration with Airbnb and other major platforms.
- Robust automation features, including automated messaging and guest communication.
- Comprehensive financial reporting tools and owner statements.
- User-friendly interface and a centralized dashboard for managing listings, calendars, and financials.
- Mobile app is underwhelming with limited functionality
- The booking engine integration onto the system could do with different options.
- Limited integration with platforms other than Facebook and VRBO can be challenging.
- The process of learning the software can be overwhelming
- Pricing can be high, especially with additional fees for features like smart locks and dynamic pricing.
Hostaway pricing
The commentary is based on 161 reviews from Hostaway Capterra reviews, Hostaway G2 reviews, Hostaway GetApp reviews, Hostaway Software Advice reviews and Hostaway TrustPilot reviews.
Hostaway's pricing is generally considered fair for its features, especially for those with multiple properties. However, some users find it expensive, particularly for single listings or smaller businesses, and express concern about additional costs for features like smart locks. A few users mention hidden or unexpected charges.
Users sentiment
See the Hostaway pricing page.
Hostaway alternatives
hostaway vs LodgifyBetter for smaller businesses. Has a website builder with direct booking. Offers a mobile app. Growing slower and has negative employee growth.Read more
AvantioBetter for larger businesses managing 20+ properties. Has a good customer support team, though responses can be slow. Provides a user-friendly interface, but has a steeper learning curve. Offers more established brand recognition and wider industry adoption, growing faster than Hostaway.Read more
Beds24Better fit for smaller businesses. More affordable pricing structure. Wider range of integrations with various platforms and tools. More customizable but potentially less user-friendly interface. Hostaway alternative; Beds24 competitor.Read more
Airbnb Clone ScriptBetter for smaller businesses launching a rental platform quickly and affordably. A Hostaway alternative focusing on core booking features.Read more
Booking.com for BusinessBetter for managing business travel, including flights, hotels, and rental cars. Free to use, unlike Hostaway, which has varied pricing plans. A broader fit for various business sizes needing travel solutions.Read more
ScyllaDBBetter for companies needing high-performance databases. Suitable for Software, IT & Telecommunications and those with rapidly growing data needs. A Hostaway alternative designed for low latency and high throughput database operations. Is growing faster and offers cloud-based deployments.Read more
Hostaway FAQ
What is Hostaway and what does Hostaway do?
Hostaway is a vacation rental software designed for professional property managers. It offers tools to manage listings, automate guest communication and pricing, and provides a centralized dashboard for bookings, calendars, and financials. Hostaway streamlines operations, increases bookings, and simplifies vacation rental management.
How does Hostaway integrate with other tools?
Hostaway integrates with major booking platforms like Airbnb and Vrbo, plus various other tools. It offers a unified inbox, automated messaging, and direct booking website integration. However, some users find the range of integrations could be wider.
What the main competitors of Hostaway?
Hostaway's top competitors include Lodgify, Beds24, Streamline, Hospitable.com, and CiiRUS. These alternatives offer similar features for vacation rental management, such as channel management, automated messaging, and booking management tools.
Is Hostaway legit?
Hostaway is a legitimate vacation rental software. It receives positive reviews for its automation, integrations, and customer support. However, some users find the pricing high and the mobile app limited. Overall, Hostaway is safe and useful for professional property managers.
How much does Hostaway cost?
Hostaway's pricing information is not publicly available. Contact their sales team for a customized quote based on your specific short-term rental management needs.
Is Hostaway customer service good?
Hostaway receives positive feedback for its customer support, particularly during onboarding. Users highlight the helpfulness and knowledge of support agents and onboarding specialists, making the transition to the platform smooth and efficient. However, some users have reported occasional slow response times from general support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.