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Cloudbeds description
Cloudbeds is a cloud-based platform built to manage all aspects of running a hospitality business. The software suite includes tools for managing reservations, online bookings, guest communications, payments, and more. Cloudbeds can be customized to fit hotels, hostels, vacation rentals, and other types of properties. The platform offers integrations with other software as well as data and reporting features.
What companies are using Cloudbeds?
Who is Cloudbeds best for
We find that Cloudbeds is a solid option for hospitality businesses of all sizes. User reviews highlight its user-friendliness and robust OTA integrations. Keep in mind that some users have reported issues with customer support response times and occasional integration bugs with certain platforms, like PayPal and Airbnb.
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Perfect for SMBs (1-100 employees) and MMBs (101-1,000 employees) seeking a comprehensive hospitality solution.
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In our experience, Cloudbeds stands out as a strong contender in the hospitality and tourism sector.
Cloudbeds features
Supported Efficiency Focused PMS: Cloudbeds' Property Management System (PMS) is designed for efficiency, empowering staff to boost revenue, streamline operations, and delight guests with a unified system. |
Supported Multi-Property Management: Cloudbeds PMS supports multi-property management, allowing users to manage multiple properties from a single system. |
Supported Guest-Centric PMS: Cloudbeds PMS is guest-centric, focusing on improving the guest experience. |
Supported Revenue Generating PMS: Cloudbeds PMS is designed to generate revenue for the properties using it. |
Supported Automated Task Management: Cloudbeds PMS automates tasks to streamline operations and reduce manual efforts. |
Supported Reporting and Analytics: Cloudbeds PMS offers reporting and analytics to help users gain insights into their business performance. |
Supported Unified Platform: Cloudbeds PMS is designed to provide a unified platform for various property management tasks. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Cloudbeds reviews
We've summarised 401 Cloudbeds reviews (Cloudbeds Software Advice reviews, Cloudbeds GetApp reviews, Cloudbeds TrustPilot reviews, Cloudbeds Capterra reviews and Cloudbeds G2 reviews) and summarised the main points below.
- User-friendly interface praised for its ease of use.
- The OTA integration, especially with Booking.com, is highly rated.
- Comprehensive and helpful onboarding process.
- Wide range of features, including a channel manager, booking engine, and PMS, all in one platform.
- Airbnb API does not sync prices correctly.
- The emails sent to guests from the Cloudbeds system often experience delays.
- Customer support response times can be slow, with delays up to 24 hours.
- Paypal integration is buggy, with payments being returned to customers without consent.
Cloudbeds pricing
The commentary is based on 46 reviews from Cloudbeds Capterra reviews, Cloudbeds G2 reviews, Cloudbeds Software Advice reviews and Cloudbeds TrustPilot reviews.
We find that Cloudbeds' pricing is generally considered good value, especially for smaller properties. Some users mention hidden fees or a preference for simpler pricing tiers, but many feel the features and support justify the cost.
Users sentiment
See the Cloudbeds pricing page.
Cloudbeds alternatives
Instant Channel ManagerEffortless hotel channel management for more bookings and revenue.Read more
BookingCenter Channel ManagerSyncs online bookings, updates availability, and simplifies hotel management.Read more
Cloudbeds FAQ
Cloudbeds is a cloud-based platform designed for hospitality businesses of all sizes. It offers a suite of tools to manage reservations, online bookings, guest communications, payments, and more. We find that it's particularly helpful for hotels, hostels, and vacation rentals seeking an all-in-one solution.
What is Cloudbeds and what does Cloudbeds do?
Cloudbeds is a cloud-based platform designed for hospitality businesses of all sizes. It offers a suite of tools to manage reservations, online bookings, guest communications, payments, and more. We find that it's particularly helpful for hotels, hostels, and vacation rentals seeking an all-in-one solution.
Cloudbeds connects with various tools, including channel managers, revenue management systems, payment gateways, and other hospitality software. This allows for a streamlined workflow and better management of your property.
How does Cloudbeds integrate with other tools?
Cloudbeds connects with various tools, including channel managers, revenue management systems, payment gateways, and other hospitality software. This allows for a streamlined workflow and better management of your property.
Cloudbeds' main competitors include BookVisit, Bookwize, Clock PMS, Beds24, Compass, and Hostaway. These alternatives offer similar features for managing bookings, properties, and revenue.
What the main competitors of Cloudbeds?
Cloudbeds' main competitors include BookVisit, Bookwize, Clock PMS, Beds24, Compass, and Hostaway. These alternatives offer similar features for managing bookings, properties, and revenue.
Yes, Cloudbeds is a legitimate cloud-based hospitality management platform. However, user reviews reveal some negative experiences with customer service, reliability, and certain integrations. We advise researching these issues before committing.
Is Cloudbeds legit?
Yes, Cloudbeds is a legitimate cloud-based hospitality management platform. However, user reviews reveal some negative experiences with customer service, reliability, and certain integrations. We advise researching these issues before committing.
I'm sorry, but pricing information for Cloudbeds is not available at this time. We recommend contacting Cloudbeds directly for the latest pricing details and to discuss your specific needs.
How much does Cloudbeds cost?
I'm sorry, but pricing information for Cloudbeds is not available at this time. We recommend contacting Cloudbeds directly for the latest pricing details and to discuss your specific needs.
We find that Cloudbeds' customer service receives mixed reviews. While some users praise the helpfulness and responsiveness of the support team, others express frustration with slow response times, unhelpful standard replies, and difficulty reaching support staff.
Is Cloudbeds customer service good?
We find that Cloudbeds' customer service receives mixed reviews. While some users praise the helpfulness and responsiveness of the support team, others express frustration with slow response times, unhelpful standard replies, and difficulty reaching support staff.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.