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Cloudbeds description
Cloudbeds is a cloud-based platform built to manage all aspects of running a hospitality business. The software suite includes tools for managing reservations, online bookings, guest communications, payments, and more. Cloudbeds can be customized to fit hotels, hostels, vacation rentals, and other types of properties. The platform offers integrations with other software as well as data and reporting features.
Who is Cloudbeds best for
Cloudbeds is an all-in-one hospitality management platform ideal for small to medium-sized hotels, hostels, vacation rentals, and similar businesses. Users love its user-friendly interface and comprehensive features like the booking engine and OTA integration. However, some users have reported issues with the Airbnb API and occasional delays in customer support responses. Despite some drawbacks, Cloudbeds receives positive ratings overall and provides a robust solution for managing various aspects of a hospitality business from a single platform.
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Cloudbeds is a good fit for small to medium-sized businesses in the hospitality industry.
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Cloudbeds is designed for the hospitality industry, including hotels, hostels, and vacation rentals.
Cloudbeds features
| Supported Cloudbeds allows guests to make reservations directly via its booking engine, as evidenced by its website and marketing materials. |
| Supported Cloudbeds enables secure payment processing within its software, offering various payment options and ensuring secure transactions with PCI DSS Level 1 certification. |
| Supported Cloudbeds supports channel management and synchronizes availability and rates across multiple OTAs to avoid double-bookings. |
| Supported Cloudbeds offers a range of reporting features, including predefined reports for departures, in-house guests, no-shows, cancellations, room assignments, and daily revenue. It also allows for custom report creation, scheduling, and email delivery, covering data fields related to bookings, occupancy, and revenue. |
| Supported Cloudbeds supports managing room inventory, rates and types. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Cloudbeds reviews
We've summarised 401 Cloudbeds reviews (Cloudbeds Software Advice reviews, Cloudbeds GetApp reviews, Cloudbeds TrustPilot reviews, Cloudbeds Capterra reviews and Cloudbeds G2 reviews) and summarised the main points below.
- User-friendly interface praised for its ease of use.
- The OTA integration, especially with Booking.com, is highly rated.
- Comprehensive and helpful onboarding process.
- Wide range of features, including a channel manager, booking engine, and PMS, all in one platform.
- Airbnb API does not sync prices correctly.
- The emails sent to guests from the Cloudbeds system often experience delays.
- Customer support response times can be slow, with delays up to 24 hours.
- Paypal integration is buggy, with payments being returned to customers without consent.
Cloudbeds pricing
The commentary is based on 45 reviews from Cloudbeds Capterra reviews, Cloudbeds G2 reviews, Cloudbeds Software Advice reviews and Cloudbeds TrustPilot reviews.
While Cloudbeds is praised for its features and user-friendliness, some users find the pricing structure and additional costs for features like credit card processing and third-party integrations to be higher than anticipated.
Users sentiment
See the Cloudbeds pricing page.
Cloudbeds alternatives
HotelBee
Better perceived value and pricing. It is growing faster and has more momentum. Might not be a good fit for enterprise companies.
Mews Operations
Better for larger businesses. It has more momentum and a more modern interface but suffers from worse ratings for reliability and customer support.
Octorate
Better for larger businesses. It has more momentum as a company. However, it has less user-friendly customer support and users report more syncing issues.
Hospitable.com
Better for smaller companies and has more momentum. It is also considered more affordable. However, it has more industry applications than just Hospitality & Tourism.
Hostaway
Better suited for professional vacation rental property managers. It is growing faster and users praise its customer support and automation features.
WebRezPro
Better customer support and is easier to use. A better option for small to medium-sized businesses. However, it has limited integrations and lacks some features.
Cloudbeds FAQ
What is Cloudbeds and what does Cloudbeds do?
Cloudbeds is a cloud-based platform designed for hotels, hostels, and vacation rentals to manage bookings, operations, and guest communications. Its features include a booking engine, channel management, payment processing, and reporting tools. Cloudbeds simplifies hospitality management, helping businesses streamline operations and enhance the guest experience.
How does Cloudbeds integrate with other tools?
Cloudbeds offers robust product integrations, connecting with various tools to streamline operations. It integrates with popular online travel agents (OTAs), payment gateways, and other hospitality software, allowing for seamless data flow and automation across different platforms.
What the main competitors of Cloudbeds?
Cloudbeds has several strong competitors in the hospitality management software market, including HotelBee, Mews Operations, Octorate, and WebRezPro. These alternatives offer similar features for managing reservations, guest communications, and hotel operations, catering to various sizes and types of properties.
Is Cloudbeds legit?
Cloudbeds is a legitimate and popular platform used by many hospitality businesses. It offers a wide range of features and integrates well with other platforms. However, some users report issues with specific integrations, customer support response times, and pricing transparency.
How much does Cloudbeds cost?
There is no pricing information available for Cloudbeds.
Is Cloudbeds customer service good?
Based on user reviews, Cloudbeds receives mixed feedback for its customer service. While some users praise the helpful and responsive support team, others express frustration with slow response times and unhelpful automated responses.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.