Docusign vs Adobe Acrobat Sign

by Gralio Feb 07, 2025

DocuSign and Adobe Acrobat Sign offer robust e-signature solutions, each catering to different business needs. DocuSign is a feature-rich platform ideal for complex workflows and diverse integrations. Adobe Acrobat Sign excels with its user-friendly interface and seamless integration within the Adobe ecosystem. Mid-sized businesses should consider their existing software stack and specific requirements when choosing between these two platforms.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 6923 reviews and 60 websites, saving 1 day, 14 hours, 57 minutes of reading.

Docusign

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Adobe Acrobat Sign

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About

Docusign is a leading platform that allows businesses of all sizes to manage agreements digitally. It simplifies the process of signing, sending, and tracking documents electronically. Docusign aims to replace paper-based processes, improve efficiency, reduce errors, and enhance customer experience. It integrates with existing business systems and offers features designed for various departments, including sales, legal, and human resources.

Adobe Acrobat Sign is a cloud-based e-signature service that allows you to create, send, sign, and manage legally binding documents. It integrates with popular platforms like Microsoft 365 and Salesforce, letting you work within your existing workflows. Acrobat Sign simplifies the signing process for everyone involved, eliminating the need for printing, scanning, and mailing paper documents.

Summary

Main difference

DocuSign is a comprehensive platform with a broader set of features and integrations, making it suitable for businesses with complex document workflows. Adobe Acrobat Sign excels with its seamless integration with other Adobe products and a more user-friendly interface, ideal for businesses heavily reliant on the Adobe ecosystem.

Relative strengths of Docusign (compared to Adobe Acrobat Sign)

Wider range of integrations with various business systems.
More comprehensive features, including advanced document automation and payment collection.
Stronger mobile app experience for on-the-go signing.

Relative weaknesses of Docusign (compared to Adobe Acrobat Sign)

Can be more expensive than Adobe Acrobat Sign, especially for smaller businesses.
Interface can be less intuitive compared to Adobe Acrobat Sign.
Limited native integration with Adobe products.

What companies are using Docusign and Adobe Acrobat Sign?

No data

Who should use Docusign VS. Adobe Acrobat Sign

DocuSign is a user-friendly e-signature platform ideal for businesses of all sizes seeking to digitize agreement workflows. Users praise its mobile app and integrations with popular services. However, some find locating finished documents and managing templates challenging. DocuSign excels at simplifying electronic signing, sending, and tracking of documents, eliminating the need for paper.

Adobe Acrobat Sign simplifies e-signatures, eliminating printing and scanning. Integrations with platforms like Microsoft 365 and Salesforce streamline workflows. Users praise the ease and speed of signing, but some find the updated platform more complex and dislike inconsistent "Fill in" functionality.

Best for small, medium, and large businesses.
Ideal for various industries, including Healthcare, Finance, and Legal.

Best for small to medium businesses and freelancers.
Ideal for finance, legal, and professional services needing frequent document signing.

Docusign and Adobe Acrobat Sign features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

HubSpot integration

Supported

DocuSign integrates with HubSpot, enabling document sending and tracking directly from HubSpot records.

Supported

Adobe Acrobat Sign integrates with HubSpot, enabling agreement management within the platform.
Electronic Signature

Supported

DocuSign allows sending, signing, and tracking documents electronically.

Supported

Adobe Acrobat Sign lets users send, sign, and track documents electronically.
Integrated Payments

Supported

DocuSign supports collecting payments during the signing process via DocuSign Payments.

Supported

Adobe Acrobat Sign supports integrated payments via Braintree.
Sign document

Supported

DocuSign allows users to upload PDF documents and apply electronic signatures.

Supported

Adobe Acrobat Sign allows electronic signing of PDF documents.
Digital signatures

Supported

DocuSign allows users to add digital signatures to documents.

Supported

Adobe Acrobat Sign supports adding digital signatures.
Mobile signing

Supported

DocuSign fully supports mobile signing through its dedicated mobile app available on both Android and iOS. Users can upload, sign, and send documents directly from their mobile devices.

Supported

Adobe Acrobat Sign allows users to sign documents from their mobile devices.

Qualities

Value and Pricing Transparency

-0.49

Rather negative sentiment

-0.3

Rather negative sentiment
Customer Service

+0.11

Neutral sentiment

-0.5

Rather negative sentiment
Ease of Use

+0.92

Strongly positive sentiment

+0.83

Strongly positive sentiment
Reliability and Performance

+0.56

Rather positive sentiment

+0.52

Rather positive sentiment
Ease of Implementation

+0.44

Rather positive sentiment

+0.33

Rather positive sentiment
Scalability

-0.08

Neutral sentiment

No data

Docusign and Adobe Acrobat Sign Pricing

No data

User sentiment

Rather negative

-0.49

See full Pricing page

Adobe Acrobat Services offers a free tier with 500 document transactions per month and enterprise pricing with custom quotes for high-volume needs. The PDF Embed API is free with unlimited access.

Plans

User sentiment

Rather negative

-0.3

See full Pricing page

Docusign and Adobe Acrobat Sign review insights

6923 reviews analysed from and

Users love

Easy for users unfamiliar with DocuSign to sign documents
The mobile app makes it easy to sign from anywhere
Integrates well with other services like Dropbox, Google Drive, and Salesforce
Saves time by eliminating printing, scanning, and mailing documents

Finally, no scanning of documents and attaching them to an email.
The e-signature feature is a game-changer, especially when I need to get documents signed quickly without any hassle.
Saves me time and effort because I can do everything from my computer with a few simple clicks.
Adobe Acrobat Sign has been a great tool for a long time.

Users dislike

Finished documents can be difficult to locate
Two-factor authentication must be done multiple times per day
Limited template functionality, especially repeating fields across pages
Difficult to remove a signer from an envelope

They change the user platform, now is more complicated to use.
Customer service is not always connected to support you
Many of the advanced features required a premium subscription, which can be steep if you don’t need signatures often.
The "Fill in" field for signatures is inconsistently functional.

Docusign and Adobe Acrobat Sign Ratings

G2

4.5/5

(2391)
Capterra

4.8/5

(2413)
Glassdoor

3.5/5

(3545)

G2

4.4/5

(951)
Capterra

4.7/5

(1181)
Glassdoor

4.3/5

(10097)

Company health

Employee growth

2% increase in the last year

4% increase in the last year

Web traffic

10% decrease in the last quarter

1% decrease in the last quarter

Financing

February 2017 - $536M

June 1984 - $3M

How do DocuSign's and Adobe Acrobat Sign's mobile apps compare for ease of use?

Both DocuSign and Adobe Acrobat Sign offer well-regarded mobile apps for iOS and Android, enabling users to sign and manage documents on the go. DocuSign's mobile app is frequently praised for its ease of use, especially for those unfamiliar with the platform. While Adobe Acrobat Sign's mobile app also receives positive feedback for streamlining the signing process, some users have reported recent usability issues after platform updates. Overall, both offer convenient mobile signing capabilities, but DocuSign may have a slight edge in terms of consistent user experience based on user reviews.

Which product integrates better with existing CRM platforms like Salesforce?

Both Docusign and Adobe Acrobat Sign integrate with Salesforce. However, Docusign's integration is specifically mentioned as a positive point by users, while Adobe Acrobat Sign's integration isn't highlighted in user reviews. This suggests that Docusign may offer a more seamless or user-friendly integration with Salesforce.

What are the advantages of Docusign?

Docusign boasts wider user recognition and a larger user base, evidenced by significantly more reviews on G2 and Capterra. User reviews highlight Docusign's ease of use, especially for first-time signers, and its convenient mobile app. Docusign also offers stronger integrations with popular services like Dropbox, Google Drive, and Salesforce, potentially streamlining workflows for users already invested in these platforms.

What are the disadvantages of Docusign?

DocuSign users have reported difficulties locating finished documents, cumbersome two-factor authentication requirements, limited template functionality (especially with repeating fields across pages), and challenges removing signers from documents. Additionally, some users find the pricing to be less than transparent.

Alternatives to Docusign and Adobe Acrobat Sign

Automation Anywhere - RPA | Robotic Process Automation

Automation Anywhere helps businesses automate repetitive tasks, like data entry or invoice processing, using software robots. These robots work within your existing computer systems, mimicking human actions to complete tasks faster and more accurately. It offers a suite of tools for building, managing, and scaling these automations. Focused on security and ease of use, Automation Anywhere promises increased efficiency, improved accuracy, and cost savings for businesses of all sizes.

PandaDoc

PandaDoc is a software platform that helps businesses create, send, track, and e-sign documents like proposals, contracts, and quotes. It aims to simplify and automate the document workflow, reducing busywork and improving productivity. PandaDoc integrates with popular CRM, payment, and collaboration tools, making it a versatile solution for various teams, including sales, HR, and legal. The platform offers features like customizable templates, approval workflows, and analytics to track document performance.

Autenti.com

Autenti is a European platform for legally signing digital documents. It allows businesses to send, sign, and store documents securely online. It offers various e-signature options, identity verification features, and process automation tools. Used by various industries, Autenti aims to streamline document workflows, reduce reliance on paper, and enhance operational efficiency for businesses of all sizes.

DottedSign

DottedSign is a cloud-based e-signature software designed to simplify how your team signs and manages documents. It allows you to send documents to multiple people for signing in a specific order, track their progress, and ensure legally binding signatures. You can create reusable templates for common agreements and integrate DottedSign with popular business apps. Security is prioritized with audit trails, encryption, and digital certificates. It's suitable for teams of all sizes in any industry looking to go paperless.

Document eSign

Document eSign is a software platform that allows businesses to manage electronic signatures, simplifying how documents are signed and sent. It aims to improve efficiency by automating approvals and signatures for both internal processes and client interactions. Document eSign focuses on providing a user-friendly way to sign documents legally from any location, making it suitable for businesses of all sizes looking to streamline their document workflows.

Laserfiche

Laserfiche is a software platform that helps businesses go paperless. It allows you to manage and automate documents and tasks, making information easily accessible. Think of it as a central hub for all your important files and processes, with tools to streamline approvals, track data, and improve efficiency across different departments like HR, finance, and customer service. Laserfiche is a well-established solution used by mid-sized and large companies globally.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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