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Zoho Lens description
Zoho Lens is a cloud-based software that uses augmented reality (AR) to provide remote assistance. Using a smartphone camera, technicians can see what the user sees and provide real-time guidance through annotations, text chat, and voice calls. This eliminates the need for travel and reduces downtime. Zoho Lens also offers session recording, analytics, and integrations with other tools to improve accountability and efficiency. While beneficial across various sectors, it's especially useful for field service, maintenance, customer support, and manufacturing.
What companies are using Zoho Lens?
Who is Zoho Lens best for
Zoho Lens is a cloud-based AR remote assistance software perfect for small and medium businesses. Users love its real-time collaboration, markup tools, and session recording. However, some find the initial setup challenging and performance can be an issue. It's best for industries needing field service, maintenance, or customer support, offering a user-friendly interface after the initial learning curve.
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Best for small to medium-sized businesses.
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Ideal for field service, maintenance, customer support, and manufacturing.
Zoho Lens features
| Supported Zoho Lens enables live camera streaming for remote assistance, allowing real-time collaboration with annotations and text chat. |
| Supported Technicians can use AR annotations to draw on the live video feed, guiding customers through troubleshooting. |
| Supported Zoho Lens integrates voice and video calls for efficient troubleshooting during remote support sessions. |
| Supported Zoho Lens provides session recording for later review, training, or documentation purposes. |
| Supported Zoho Lens delivers detailed reports and analytics on session metrics, enabling data-driven improvements in support processes. |
| Supported Technicians can remotely control customer devices for direct troubleshooting and solution implementation. |
| Supported Zoho Lens integrates with various Zoho and third-party applications for enhanced workflows and data synchronization. |
Zoho Lens reviews
We've summarised 22 Zoho Lens reviews (Zoho Lens G2 reviews) and summarised the main points below.
- Real-time AR remote assistance and collaboration features.
- Markup and annotation tools facilitate clear communication and guidance.
- Session recording and analytics for improved accountability and process evaluation.
- Integrations with other tools and platforms.
- User-friendly interface (after the initial learning curve).
- Occasional performance issues, such as slow transfer times, especially on iPhones.
- Some users find the initial setup and navigation challenging.
- Limited customization options for the CRM and difficulty linking information.
- Pricing can be high for the Indian market.
Zoho Lens pricing
The commentary is based on 4 reviews from Zoho Lens G2 reviews.
Zoho Lens offers valuable remote assistance features and benefits businesses through improved customer satisfaction, reduced travel costs, and increased productivity. However, some users find the pricing to be high, especially for smaller markets.
See the Zoho Lens pricing page.
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Zoho Lens has a free plan.
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Zoho Lens has a free trial.
Free
Text Chat, Email and SMS Invite, Annotation for the technician, Technician and Customer App Support, Offline Recording, VoIP Calling, Desk Integration, CRM Integration, Calendar Integration, 1 Simultaneous Session
Standard
All in Free Edition + Advanced Chat, File Transfer, Scheduled sessions, Multi-technician support, Basic Analytics, Session Notes, File Manager, Action Log Viewer, Import Contacts, Annotation for the customer, Freeze Camera Stream, Flash (iOS), Zoom in/out of Video Stream, Magnify, 2 Simultaneous Sessions
Professional
All in Standard Edition + Session Recording (3GB free storage), Live Snapshots, Departments, Custom Email Templates, Email Configuration, Rebranding, Custom Domain Mapping, Advanced Analytics, AR Comments, AR Measure, Share Camera of the technician, QR/Barcode scanner, Live Text (OCR), Guest Technician Support, API Integrations, 4 Simultaneous Sessions
Zoho Lens alternatives
TeamViewer FrontlineBetter for enterprise companies. More suitable for industries like software, IT and telecommunications. Has a free plan.Read more
XMRealityBetter for enterprise companies. More user-friendly. Zoho Lens alternative. Zoho Lens competitor.Read more
Remote EyeBetter for Healthcare, Finance, Retail, Manufacturing, Education, Transportation, Media & Entertainment, Software/IT, Non-profit, and Marketing. Excellent customer service, ease of use, reliability, and implementation. A Zoho Lens competitor and alternative, but has less momentum.Read more
TeamViewer RemoteBetter for IT support and troubleshooting on remote devices. A free version is available for personal use. Primarily aimed at small and medium businesses. More focused on Software, IT & Telecommunications. Has more momentum than Zoho Lens. Rated slightly lower than Zoho Lens. Users appreciate the stable remote connections and cross-platform compatibility, but dislike the pricing and recent UI changes.Read more
SightCallZoho Lens alternative with faster website traffic growth. Zoho Lens is growing faster than SightCall.Read more
Zoho Lens FAQ
What is Zoho Lens and what does Zoho Lens do?
Zoho Lens is an AR-powered remote assistance software. It allows technicians to see what a user sees via smartphone camera and provide real-time guidance with annotations, text chat, and voice calls. This improves efficiency and reduces downtime, especially for field service and customer support. It also offers session recording and analytics.
How does Zoho Lens integrate with other tools?
Zoho Lens integrates with other Zoho products and third-party tools to enhance functionality. It allows for seamless data transfer and workflow automation, improving overall efficiency. Specific integrations are not listed in the provided data.
What the main competitors of Zoho Lens?
Zoho Lens's main competitors include TeamViewer Frontline, Help Lightning, XMReality, Remote Eye, and SightCall. These alternatives offer similar AR-powered remote assistance features for various industries, focusing on improving field service, customer support, and maintenance operations.
Is Zoho Lens legit?
Yes, Zoho Lens is a legitimate software product. It's a safe and reliable AR-powered remote assistance tool praised by users for its real-time collaboration and annotation features. While some find the initial setup challenging, its functionality and integrations make it a valuable tool.
How much does Zoho Lens cost?
Zoho Lens's pricing includes a free plan, a Standard plan at $8 per technician/month, and a Professional plan at $13 per technician/month. Additional storage starts at $4 for 5GB. A 15-day free trial is available. Is Zoho Lens worth it? The free plan offers basic features, while paid plans unlock advanced functionality for enhanced remote assistance sessions.
Is Zoho Lens customer service good?
Customer reviews of Zoho Lens are largely positive, highlighting its smooth user interface, excellent customer support, and effectiveness for remote assistance and collaboration. Some users mention occasional performance issues or a steeper initial learning curve, but overall satisfaction seems high.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.