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TeamViewer description
TeamViewer provides easy-to-use remote access and support software for businesses of all sizes. It allows you to connect to computers or mobile devices remotely, as if you were sitting in front of them. This makes it useful for providing IT support, collaborating on projects, or accessing files from anywhere. TeamViewer also offers features for online meetings, presentations, and file sharing. Their focus on innovation extends to augmented reality and internet-of-things solutions.
Who is TeamViewer best for
TeamViewer is a remote access and support software praised for its ease of use, speed, and cross-platform compatibility. Users appreciate its effectiveness in remote support and collaboration, though some find file transfers slow and the mobile app experience needing improvement. Suitable for businesses of all sizes needing remote access, it's a strong choice for IT and professional service teams.
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Ideal for small to large businesses (1-1000+ employees), particularly in IT, professional services.
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Excellent fit for software, IT, and telecommunications; suitable for professional services, and other sectors needing remote access.
TeamViewer reviews
We've summarised 965 TeamViewer reviews (TeamViewer G2 reviews) and summarised the main points below.
- Easy to use and set up
- Fast and reliable remote access
- Helpful for remote support and collaboration
- Secure connections with encryption
- Cross-platform compatibility
- File transfer can be slow
- Occasional connection instability or disconnections
- Mobile app experience could be improved
- Pricing can be expensive for some users
- Some UI elements could be more intuitive
TeamViewer alternatives
Getscreen.meBetter for Retail, Real Estate & Construction, Hospitality & Tourism, Media & Entertainment, Non-profit & Government, and Professional Services. A browser-based TeamViewer alternative requiring no client-side installation. Easy to use with positive reviews emphasizing ease of use and cross-platform compatibility. Pricing is perceived as positive.Read more
Splashtop SOSBetter for finance, retail, consumer goods, education, and legal. A more cost-effective TeamViewer alternative.Read more
Splashtop Business AccessBetter for retail, consumer goods, manufacturing, education, real estate and construction, media and entertainment, energy and utilities, marketing and advertising, professional services, and automotive. A TeamViewer competitor and alternative, Splashtop Business Access, has slower momentum. Users report easier setup and better mobile device performance, but more limited features and occasional performance issues in low bandwidth environments.Read more
Zoho LensBetter for field service, maintenance, and customer support using augmented reality. Has stronger momentum.Read more
TeamViewer RemoteMore suitable for small to medium businesses. A free version is available for personal use.Read more
TSplusBetter for small to mid-sized businesses seeking affordability. Offers remote desktop access, application delivery, cybersecurity, remote support, and server monitoring. Rated higher by users.Read more
TeamViewer FAQ
What is TeamViewer and what does TeamViewer do?
TeamViewer is remote access and support software enabling connections to computers and mobile devices for IT support, collaboration, and file access from anywhere. It also facilitates online meetings, presentations, and file sharing, with additional focus on augmented reality and IoT solutions. It's known for ease of use and cross-platform compatibility but some users find file transfers slow and the mobile app lacking.
How does TeamViewer integrate with other tools?
TeamViewer integrates with various tools, including CRM, ticketing systems, and communication platforms. This enhances workflows by enabling features like session recording, remote support, and streamlined communication within the existing business ecosystem. This flexibility improves overall productivity and issue resolution.
What the main competitors of TeamViewer?
Top alternatives to TeamViewer include Getscreen.me, Splashtop SOS, Splashtop Business Access, Zoho Lens, and TSplus. These competitors offer similar features such as remote access, support, and collaboration tools, often with varying pricing structures and target audiences.
Is TeamViewer legit?
Yes, TeamViewer is a legitimate software application for remote access and support. It's known for its ease of use, fast connections, and cross-platform compatibility, though some users have reported slow file transfers and occasional connection instability. It offers secure connections with encryption.
How much does TeamViewer cost?
I couldn't find pricing details for TeamViewer. For the most current pricing information, it's best to visit their website. Is TeamViewer worth the cost will depend on your specific needs and budget.
Is TeamViewer customer service good?
Customer reviews on TeamViewer's support are mixed. While some users praise the prompt and helpful support team, others have reported negative experiences with slow responses and unhelpful solutions. Some users have even described customer service as "horrid".
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.