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BeyondTrust Remote Support description
BeyondTrust Remote Support is a tool that lets your IT team remotely access and fix computers and devices, no matter where they are. It works on any operating system and provides secure access for your support team while they troubleshoot issues directly on the user's device. BeyondTrust helps organizations provide better technical support and reduces the risk of data breaches.
Who is BeyondTrust Remote Support best for
BeyondTrust Remote Support empowers IT teams to securely access and troubleshoot computers and devices from anywhere. Supporting all major operating systems, it ensures secure remote access within and outside the network. Users praise its comprehensive OS support and robust security features, but some find the mobile support clunky and desire more customization options.
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Best for small, medium, and enterprise businesses.
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Ideal for various sectors, including Healthcare, Finance, Retail, and IT.
BeyondTrust Remote Support features
| Supported BeyondTrust Remote Support offers remote access to Mac computers. |
| Supported BeyondTrust Remote Support allows viewing and controlling remote desktops. |
| Supported BeyondTrust Remote Support offers unattended access via its Jump Client. |
| Supported BeyondTrust Remote Support offers remote access to Windows computers, including various versions. |
| Supported BeyondTrust Remote Support supports remote access to Linux computers. |
| Supported BeyondTrust Remote Support offers web-based remote access via its Web Rep Console. |
| Supported Remote scripting is supported via canned scripts feature. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
BeyondTrust Remote Support reviews
We've summarised 2315 BeyondTrust Remote Support reviews (BeyondTrust Remote Support Software Advice reviews, BeyondTrust Remote Support Capterra reviews and BeyondTrust Remote Support G2 reviews) and summarised the main points below.
- Supports all major operating systems (Windows, Mac, Linux, Android, iOS, BlackBerry).
- Secure remote access to devices within and outside the network.
- User-friendly for both IT technicians and end-users.
- Allows remote access even without pre-installed client via web link.
- Provides secure file transfer.
- Offers robust security features, including multi-factor authentication and encryption.
- Session collaboration allows multiple technicians to join a session.
- Provides detailed session reporting and recording.
- Jump Client allows access to unattended systems.
- Integrates with existing ITSM platforms.
- Limited customization options, hindering business needs.
- Declining support quality from BeyondTrust.
- Limited reporting capabilities require additional resources.
- Mobile device support is clunky and difficult.
- Lacks features like chat translation.
- Few significant product updates in recent years.
- Jump Client can be installed multiple times, creating duplicates.
- Policy deployment issues sometimes necessitate manual client installation.
- High cost compared to competitors with more features.
BeyondTrust Remote Support pricing
The commentary is based on 136 reviews from BeyondTrust Remote Support Capterra reviews, BeyondTrust Remote Support G2 reviews and BeyondTrust Remote Support Software Advice reviews.
Reviews indicate BeyondTrust Remote Support is a powerful tool with robust features and strong security. However, many users find its pricing to be expensive, particularly smaller businesses, making cost a significant factor in the decision-making process. Some users mention the high cost of licensing and yearly maintenance fees.
Users sentiment
BeyondTrust Remote Support alternatives
N-able Take ControlBetter suited for small to medium-sized IT service providers. Easier to use, but may have slower connections and fewer features.Read more
JumpCloudBetter for identity and access management for mid-sized companies. Focuses on simplifying IT tasks, including single sign-on and password management. Has stronger momentum in website traffic and employee growth. More ideal for companies with diverse IT environments.Read more
IT GlueBetter for documentation and password management for IT professionals. More suitable for IT service providers needing extensive documentation capabilities. Rated higher by users on G2 and Capterra.Read more
TSplusBetter fit for smaller businesses seeking affordability and ease of use. Offers remote desktop access, application delivery, and server monitoring. Stronger ratings on G2, Capterra, and TrustPilot. Perpetual licenses are available.Read more
SolarWinds DameWare Mini Remote ControlBetter ratings. Users highlight ease of use and remote access capabilities, but note slow connections and an outdated interface. A BeyondTrust Remote Support competitor.Read more
Devolutions Remote Desktop ManagerBetter for password management and access control. Has broader remote connection support (SSH, VPNs). Higher ratings and is growing faster. More focused on IT professionals and MSPs.Read more
BeyondTrust Remote Support FAQ
What is BeyondTrust Remote Support and what does BeyondTrust Remote Support do?
BeyondTrust Remote Support is a remote support software solution enabling IT teams to securely access and troubleshoot computers and devices, regardless of location or operating system. It features remote desktop control, unattended access, and robust security measures, facilitating efficient technical support while minimizing data breach risks.
How does BeyondTrust Remote Support integrate with other tools?
BeyondTrust Remote Support integrates with various ITSM platforms, enabling streamlined workflows. It also supports integrations for secure password management and offers robust APIs for custom integrations with other business tools.
What the main competitors of BeyondTrust Remote Support?
Top alternatives to BeyondTrust Remote Support include N-able Take Control, Devolutions Remote Desktop Manager, and JumpCloud. These competitors offer similar remote access and support features, often with varying pricing and functionalities catering to different business needs.
Is BeyondTrust Remote Support legit?
BeyondTrust Remote Support is a legitimate and safe software solution for remote access and support. It offers robust security features, multi-platform support, and tools for efficient troubleshooting. However, some users have noted the high cost and limited customization options.
How much does BeyondTrust Remote Support cost?
I cannot find pricing information for BeyondTrust Remote Support. Contact BeyondTrust directly to obtain specific product pricing and determine if it's worth the investment for your needs.
Is BeyondTrust Remote Support customer service good?
BeyondTrust Remote Support receives positive feedback for its robust features and ease of use for both technicians and end-users. However, some users mention the high cost and limited customization options. While customer support is generally viewed favorably, some have noted a decline in quality.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.