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Zoho Assist description
Zoho Assist is a cloud-based software that allows you to support your customers remotely. You can share your screen with customers or access their computers remotely to troubleshoot issues. It also offers unattended remote access for managing computers. Zoho Assist is suitable for businesses of any size and focuses on providing secure and reliable remote support.
What companies are using Zoho Assist?
Who is Zoho Assist best for
Zoho Assist offers robust remote support for businesses of all sizes. Users praise its stability, ease of use, and competitive pricing. However, some find the session link expiration and unattended access features cumbersome. It's a solid choice for IT support teams and MSPs needing reliable remote access and screen sharing.
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Best for small to medium-sized businesses needing remote support.
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Ideal for IT, software, and telecommunications companies.
Zoho Assist features
| Supported Screen sharing is fully supported, enabling real-time collaboration during video calls. |
| Supported Zoho Assist allows users to view and control remote desktops. |
| Supported Zoho Assist supports on-demand remote support sessions for quick assistance. |
| Supported Zoho Assist supports unattended remote access for continuous device availability and management. |
| Supported Zoho Assist can record and store remote support sessions in the cloud. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Zoho Assist reviews
We've summarised 1398 Zoho Assist reviews (Zoho Assist GetApp reviews, Zoho Assist Software Advice reviews, Zoho Assist Capterra reviews and Zoho Assist G2 reviews) and summarised the main points below.
- Zoho Assist is stable and the connections are generally reliable.
- The user interface is straightforward and easy to use.
- Wide range of features, including file transfer, screen sharing, and unattended access.
- Competitive pricing, especially for small businesses.
- Session invite links expire in 30 minutes and cannot be customized.
- Unable to remove computers from automatic access from the console.
- Default view in unattended access shows the same group and not all computers.
- Group policy deployment is unreliable, with only about 20% success rate.
Zoho Assist pricing
The commentary is based on 276 reviews from Zoho Assist Capterra reviews, Zoho Assist G2 reviews, Zoho Assist GetApp reviews and Zoho Assist Software Advice reviews.
Zoho Assist users highlight its affordability and competitive pricing, especially for unattended access. Many consider it a cost-effective alternative to more expensive remote support software while still offering robust features. Some users mention a slightly complex billing structure.
Users sentiment
Zoho Assist alternatives
TeamViewer RemoteHas broader industry applicability. Zoho Assist alternative is growing slower and users report issues with pricing and recent updates.Read more
HelpWireBetter for individuals and small businesses with limited mobile support. A Zoho Assist alternative focused on ease of use with a simpler feature set. Less industry-specific functionality. Slower growth.Read more
Google MeetBetter for internal collaboration and video conferencing. A good Zoho Assist alternative for those already invested in the Google Workspace ecosystem. More suitable for general communication.Read more
TSplusBetter for remote desktop access, application delivery, cybersecurity, remote support, and server monitoring. A cost-effective alternative to Citrix or Microsoft RDS. Best for small to medium businesses.Read more
N-able Take ControlBetter for IT service providers and includes remote scripting for Windows, Mac, and Linux. It has easier to use interface but slower connections.Read more
UpscopeBetter for mid-sized companies with complex products needing to guide customers through websites. A Zoho Assist alternative focusing on co-browsing, ideal for less tech-savvy customers.Read more
Zoho Assist FAQ
What is Zoho Assist and what does Zoho Assist do?
Zoho Assist is a cloud-based remote support software enabling screen sharing and remote desktop control for troubleshooting. It offers unattended remote access for computer management and suits businesses of all sizes. Key features include reliable connections, easy-to-use interface, and competitive pricing.
How does Zoho Assist integrate with other tools?
Zoho Assist integrates with various tools, including Zoho CRM, Zoho Desk, and other popular platforms like Slack, Zapier, and Microsoft Teams. This allows for streamlined workflows, enhanced communication, and improved customer support management.
What the main competitors of Zoho Assist?
Top alternatives to Zoho Assist include TeamViewer, ConnectWise Control, AnyDesk, and LogMeIn Rescue. These competitors offer similar remote support features like screen sharing, remote access, and file transfer.
Is Zoho Assist legit?
Yes, Zoho Assist is a legitimate and safe software solution. It's a reliable remote support platform known for its ease of use and robust features, including screen sharing and unattended access, making it a secure choice for businesses.
How much does Zoho Assist cost?
Zoho Assist offers a Free plan for personal use. Paid plans start at $10/user/month for Remote Support, $8/user/month for Unattended Access, and $12/user/month for the combined plan. Information on enterprise pricing is not publicly available.
Is Zoho Assist customer service good?
Zoho Assist receives positive feedback for its helpful and responsive customer support team. Users appreciate the quick resolution times and readily available assistance via chat and other channels. While some experienced delayed responses, the overall sentiment towards Zoho Assist's customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.