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Zoho CRM Plus description
Zoho CRM Plus is a comprehensive customer experience platform designed for midsize to large businesses. It brings together sales, marketing, customer service, and other vital tools into a single interface. With features like sales automation, marketing automation, customer support ticketing, and analytics, it helps businesses manage customer interactions across their entire lifecycle. Zoho CRM Plus aims to improve team collaboration, streamline customer data management, and enhance overall business productivity. It stands out with its unified approach, aiming to break down data silos and provide a complete view of your customer base.
Who is Zoho CRM Plus best for
Zoho CRM Plus is great for businesses seeking a unified platform to manage sales, marketing, and customer service. We find that the seamless integration with other Zoho products is a major plus. Users appreciate the customizable features, though some find the UI a bit outdated.
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Perfect for midsize to large businesses (101+ employees) seeking a unified customer experience platform.
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Ideal for businesses across all industries looking to streamline customer interactions and improve overall business productivity.
Zoho CRM Plus features
Supported 360-Degree Customer View: Zoho CRM Plus provides a 360-degree view of each customer, consolidating information from various sources into a single, unified profile. This comprehensive view enables businesses to gain a holistic understanding of their customers' needs, preferences, and interactions, leading to more personalized and effective engagement strategies. |
Supported Omnichannel Engagement: The platform offers omnichannel engagement capabilities, allowing businesses to connect with customers across multiple channels, including email, phone, social media, and live chat. This ensures seamless and consistent communication, regardless of the channel preferred by the customer. |
Supported Team Collaboration: Zoho CRM Plus facilitates team collaboration by providing tools for sharing information, coordinating tasks, and communicating effectively across departments. This promotes synergy and alignment, ensuring that all teams are working towards a common goal. |
Supported Process Management: The software includes process management features that enable businesses to automate workflows, streamline operations, and improve efficiency. By defining and automating key processes, organizations can reduce manual effort, minimize errors, and accelerate time-to-market. |
Supported Powerful Analytics: Zoho CRM Plus provides powerful analytics capabilities, enabling businesses to track key performance indicators (KPIs), identify trends, and gain insights into customer behavior. This data-driven approach empowers organizations to make informed decisions, optimize marketing campaigns, and improve overall business performance. |
Supported Advanced AI: The platform incorporates advanced AI technologies, such as machine learning and natural language processing, to automate tasks, personalize customer experiences, and uncover hidden opportunities. AI-powered features include lead scoring, sentiment analysis, and predictive analytics, enabling businesses to work smarter and achieve better results. |
Supported Mobility: Zoho CRM Plus offers mobility features that enable businesses to stay connected and productive on the go. With mobile apps for iOS and Android, users can access customer data, manage tasks, and collaborate with colleagues from anywhere, at any time. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Zoho CRM Plus reviews
We've summarised 130 Zoho CRM Plus reviews (Zoho CRM Plus GetApp reviews, Zoho CRM Plus Capterra reviews and Zoho CRM Plus G2 reviews) and summarised the main points below.
- Seamless integration with other Zoho products.
- Affordable pricing for robust features.
- User-friendly interface for easy navigation.
- Highly customizable to fit various business needs.
- Excellent mobile app support.
- Occasional performance issues, such as lag with large datasets.
- Steep learning curve for new users due to extensive features.
- Customer support response times can be slow.
- UI is considered outdated by some users.
- Difficult to filter tasks by time zone.
Zoho CRM Plus pricing
The commentary is based on 27 reviews from Zoho CRM Plus Capterra reviews and Zoho CRM Plus G2 reviews.
We find Zoho CRM Plus is often praised for its affordability, especially for small and medium businesses. Many users highlight its cost-effectiveness and value, getting robust features at a lower price than competitors. However, some find certain aspects, like data syncing, could improve considering the cost.
Users sentiment
See the Zoho CRM Plus pricing page.
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Zoho CRM Plus has a free trial.
This plan includes 10 GB data storage for up to 200 users or 30 GB for 200+ users, 5 GB file storage (plus 1 GB/user), 100 Blueprints, website visitor tracking, brand management tools, customer service channels, unlimited projects, email sending limits, survey templates, unlimited reports and dashboards, and various visualizations.
Zoho CRM Plus alternatives
Salesforce Sales CloudStreamlines sales, manages contacts, boosts productivity, closes deals.Read more
Zoho CRM Plus FAQ
We find Zoho CRM Plus to be a robust customer experience platform ideal for mid-size to large businesses. It combines sales, marketing, and customer service tools into one package, letting you manage the entire customer lifecycle. We believe its unified approach helps improve team collaboration and streamline customer data management.
What is Zoho CRM Plus and what does Zoho CRM Plus do?
We find Zoho CRM Plus to be a robust customer experience platform ideal for mid-size to large businesses. It combines sales, marketing, and customer service tools into one package, letting you manage the entire customer lifecycle. We believe its unified approach helps improve team collaboration and streamline customer data management.
We find Zoho CRM Plus integrates seamlessly with other Zoho products. It also connects with various third-party apps through APIs and pre-built integrations, extending its functionality. However, some users have noted difficulties with certain integrations.
How does Zoho CRM Plus integrate with other tools?
We find Zoho CRM Plus integrates seamlessly with other Zoho products. It also connects with various third-party apps through APIs and pre-built integrations, extending its functionality. However, some users have noted difficulties with certain integrations.
We find that Zoho CRM Plus competes with platforms like HubSpot, Salesforce Sales Cloud, and Microsoft Dynamics 365. These alternatives offer similar functionalities in sales, marketing, and customer service. Additionally, some users consider Zoho Desk and Lime CRM as alternatives.
What the main competitors of Zoho CRM Plus?
We find that Zoho CRM Plus competes with platforms like HubSpot, Salesforce Sales Cloud, and Microsoft Dynamics 365. These alternatives offer similar functionalities in sales, marketing, and customer service. Additionally, some users consider Zoho Desk and Lime CRM as alternatives.
In our experience, Zoho CRM Plus is a legitimate and safe platform. It's a popular CRM software with generally positive reviews regarding its features and functionality. However, some users have reported issues with customer support and implementation.
Is Zoho CRM Plus legit?
In our experience, Zoho CRM Plus is a legitimate and safe platform. It's a popular CRM software with generally positive reviews regarding its features and functionality. However, some users have reported issues with customer support and implementation.
Zoho CRM Plus costs $2900. This comprehensive plan includes a wide range of features and caters to businesses with up to 200 users, or more with increased storage. A 30-day free trial is available.
How much does Zoho CRM Plus cost?
Zoho CRM Plus costs $2900. This comprehensive plan includes a wide range of features and caters to businesses with up to 200 users, or more with increased storage. A 30-day free trial is available.
We find that Zoho CRM Plus's customer service receives mixed reviews. While some users praise its helpfulness, others express concern over slow response times, especially during peak hours. Several users have noted delays in issue resolution.
Is Zoho CRM Plus customer service good?
We find that Zoho CRM Plus's customer service receives mixed reviews. While some users praise its helpfulness, others express concern over slow response times, especially during peak hours. Several users have noted delays in issue resolution.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.