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Zoho CRM Plus description
Zoho CRM Plus is a comprehensive customer experience platform designed for midsize to large businesses. It brings together sales, marketing, customer service, and other vital tools into a single interface. With features like sales automation, marketing automation, customer support ticketing, and analytics, it helps businesses manage customer interactions across their entire lifecycle. Zoho CRM Plus aims to improve team collaboration, streamline customer data management, and enhance overall business productivity. It stands out with its unified approach, aiming to break down data silos and provide a complete view of your customer base.
Who is Zoho CRM Plus best for
Zoho CRM Plus is a comprehensive customer experience platform praised for its affordability and integrated features. Users appreciate its seamless integration with other Zoho products and mobile app support. However, some users have noted a steep learning curve and occasional performance issues. It's ideal for midsize to large businesses seeking a unified solution for sales, marketing, and customer service.
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Ideal for mid-sized to large businesses seeking an integrated customer experience platform.
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Suitable for various industries, including Healthcare, Finance, Retail, and more.
Zoho CRM Plus features
| Supported Zoho CRM Plus uses AI to automate sales processes, including data management and customer insights, with its AI assistant, Zia. |
| Supported Zoho CRM Plus supports marketing automation, including email marketing, social media posting, and campaign management. |
| Supported Zoho CRM Plus supports team collaboration with features like file sharing, communication tools, and project management. |
| Supported Zoho CRM Plus supports account management, including contacts, deals, and activities. |
| Supported Zoho CRM Plus offers a ticketing system through the integrated Zoho Desk platform. |
| Supported Zoho CRM Plus supports omnichannel messaging including email, phone, live chat, social media and other messaging platforms. |
| Supported Zoho CRM Plus offers customizable dashboards and KPIs for real-time insights into revenue and sales performance. Expenses and profitability may require integration. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Zoho CRM Plus reviews
We've summarised 126 Zoho CRM Plus reviews (Zoho CRM Plus GetApp reviews, Zoho CRM Plus Capterra reviews and Zoho CRM Plus G2 reviews) and summarised the main points below.
- Seamless integration with other Zoho products.
- Affordable pricing for robust features.
- User-friendly interface for easy navigation.
- Highly customizable to fit various business needs.
- Excellent mobile app support.
- Occasional performance issues, such as lag with large datasets.
- Steep learning curve for new users due to extensive features.
- Customer support response times can be slow.
- UI is considered outdated by some users.
- Difficult to filter tasks by time zone.
Zoho CRM Plus pricing
The commentary is based on 23 reviews from Zoho CRM Plus Capterra reviews and Zoho CRM Plus G2 reviews.
Zoho CRM Plus is praised for its affordability and value, especially for small to medium-sized businesses. While some users mention a slightly higher price for individual user access, many find the comprehensive suite of tools worth the overall cost compared to competitors. A few reviews suggest the pricing could be more competitive or restructured.
Users sentiment
See the Zoho CRM Plus pricing page.
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Zoho CRM Plus has a free trial.
Zoho CRM Plus
This plan includes 10 GB data storage for up to 200 users or 30 GB for 200+ users, 5 GB file storage (plus 1 GB/user), 100 Blueprints, website visitor tracking, brand management tools, customer service channels, unlimited projects, email sending limits, survey templates, unlimited reports and dashboards, and various visualizations.
Zoho CRM Plus alternatives
HubSpot Sales HubBetter for e-commerce businesses. A more user-friendly interface is mentioned by users. More transparent pricing, although it is generally considered expensive.Read more
Insightly All-in-OneBetter fit for small businesses. Has less momentum. Users find it difficult to learn initially and report limited mobile app functionality.Read more
Dubb: Sales Video System + CRMBetter for smaller businesses. More focused on sales outreach via video. A Zoho CRM Plus competitor focused on video messaging for sales and marketing. A strong Zoho CRM Plus alternative for video-first sales strategies.Read more
HubSpot Marketing HubBetter for e-commerce businesses. A popular Zoho CRM Plus competitor and alternative for inbound marketing and lead generation. Has a wider range of integrations with other marketing and sales tools.Read more
EchoAppMore suitable for businesses of all sizes, as opposed to mid-size and large businesses. Has fewer features and integrations than Zoho CRM Plus. EchoApp is growing slower and has less momentum than Zoho CRM Plus, a Zoho CRM Plus competitor.Read more
Zoho CRM Plus FAQ
What is Zoho CRM Plus and what does Zoho CRM Plus do?
Zoho CRM Plus is a unified customer experience platform for mid-sized to large businesses. It combines sales, marketing, customer service, and other essential tools. It features sales and marketing automation, customer support ticketing, and analytics, helping businesses manage the entire customer lifecycle. This streamlines operations and enhances productivity.
How does Zoho CRM Plus integrate with other tools?
Zoho CRM Plus integrates seamlessly with other Zoho products and offers various other integrations through its API and marketplace. This allows businesses to connect their existing tools and streamline data flow across different departments.
What the main competitors of Zoho CRM Plus?
Top alternatives to Zoho CRM Plus include HubSpot Sales Hub, Insightly All-in-One, Salesforce Sales Cloud, and Freshdesk. These platforms offer similar features such as sales and marketing automation, customer support tools, and analytics. Each alternative has its own strengths, catering to various business needs and budgets.
Is Zoho CRM Plus legit?
Zoho CRM Plus is a legitimate and safe software option. It's a popular CRM platform known for its robust features, including sales and marketing automation, and generally positive user reviews mentioning seamless integration with other Zoho products and affordable pricing.
How much does Zoho CRM Plus cost?
Zoho CRM Plus costs $2900. This comprehensive customer relationship platform offers various sales, marketing, and customer support features. A 30-day free trial is available to explore its functionality and determine if its product pricing is worthwhile for your business.
Is Zoho CRM Plus customer service good?
Zoho CRM Plus customer support receives mixed reviews. While some users praise the helpful and detailed responses, others express frustration with slow response times and difficulty accessing support. Several reviews mention delays and unhelpful support interactions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.