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Zoho Commerce description
Zoho Commerce is an e-commerce platform designed for businesses of all sizes that want to build and manage their online stores. It offers a range of features such as customizable templates, inventory management, order processing, payment gateway integration, and marketing tools. Zoho Commerce aims to simplify online selling by providing a user-friendly interface and eliminating the need for coding. It integrates with other Zoho products and third-party applications to offer a complete e-commerce solution.
Who is Zoho Commerce best for
Zoho Commerce is a user-friendly e-commerce platform ideal for businesses looking for an integrated solution. Users appreciate its intuitive interface, seamless integration with other Zoho products, and affordability. However, some users have noted limitations in customization and the product image upload process. With positive reviews and ratings, Zoho Commerce offers a valuable option for SMBs seeking a comprehensive e-commerce platform.
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Best for small to medium-sized businesses (SMBs).
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Ideal for retail, consumer goods, manufacturing, media, and software companies.
Zoho Commerce features
| Supported Zoho Commerce allows managing product catalogs via dashboard, import/export, and filtering. |
| Supported Zoho Commerce supports payment gateways. |
| Supported Zoho Commerce offers tools to manage stock levels and track inventory. |
| Supported Zoho Commerce allows creating and managing various product promotions, including coupons. |
| Supported Zoho Commerce supports order tracking with customer profiles and shipping carrier integrations. |
| Supported Zoho Commerce integrates with shipping carriers for calculating costs and generating labels. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Zoho Commerce reviews
We've summarised 137 Zoho Commerce reviews (Zoho Commerce GetApp reviews, Zoho Commerce Capterra reviews and Zoho Commerce G2 reviews) and summarised the main points below.
- User-friendly interface and easy to navigate.
- Seamless integration with other Zoho products, especially Zoho Books and Inventory.
- Affordable pricing, especially for small and medium businesses.
- Customizable dashboards to prioritize information.
- Good inventory and order management features.
- Limited customization options, especially for store design.
- Checkout process can only happen in base currency.
- Product image upload is bulky and time-consuming.
- Some integrations, like VoIP apps, don't work correctly.
- Customer support can be slow and requires improvement.
Zoho Commerce pricing
The commentary is based on 20 reviews from Zoho Commerce Capterra reviews and Zoho Commerce G2 reviews.
Zoho Commerce is praised for its affordability and value for money, especially for small businesses and startups. Many reviewers find it cost-effective and appreciate the accessible pricing plans. However, some users mention certain features requiring higher-tier subscriptions.
Users sentiment
Zoho Commerce alternatives
EcwidBetter fit for users seeking free plans and integration with existing websites. Has broader industry applicability but slower growth. Some users report sudden price increases and limited free plan features. A good Zoho Commerce competitor.Read more
WixBetter for users seeking an easier-to-use website builder. Wix offers more design flexibility and a wider selection of templates. It also has broader industry applicability. However, note that Wix has some negative feedback regarding performance and pricing.Read more
SAP Commerce CloudBetter fit for enterprise customers with complex needs. More customization options but potentially higher setup costs and steeper learning curve. Stronger scalability for large transaction volumes.Read more
BigCommerceBetter for larger businesses needing extensive customization and B2B functionality. A BigCommerce alternative for those who want tighter Zoho integrations. BigCommerce has more industry coverage but is declining in momentum.Read more
VistaShopeeBetter for creating mobile apps along with an online store. A Zoho Commerce alternative focused on simplifying online selling and expanding digital presence for businesses of all sizes.Read more
Zoho Commerce FAQ
What is Zoho Commerce and what does Zoho Commerce do?
Zoho Commerce is an e-commerce platform for businesses of all sizes. It offers tools to build and manage online stores, including customizable templates, inventory management, order processing, and marketing. Zoho Commerce simplifies online selling with a user-friendly interface and integrations with other Zoho products.
How does Zoho Commerce integrate with other tools?
Zoho Commerce integrates seamlessly with other Zoho applications, such as Zoho CRM, Zoho Books, and Zoho Inventory. It also supports various third-party integrations, extending its functionality for shipping, marketing, and other e-commerce needs.
What the main competitors of Zoho Commerce?
Top Zoho Commerce competitors include Shopify, BigCommerce, WooCommerce, and Ecwid. These alternatives offer similar e-commerce features such as website building, product management, and marketing tools, catering to various business sizes and needs.
Is Zoho Commerce legit?
Yes, Zoho Commerce is a legitimate e-commerce platform. It's known for its user-friendly interface, affordability, and integration with other Zoho products. While some users mention limited customization and occasional support delays, many praise its ease of use and robust features for managing online stores.
How much does Zoho Commerce cost?
Zoho Commerce pricing starts at $20 per month. There is also a 15-day free trial available. More details on Zoho Commerce product pricing can be found on the vendor's website.
Is Zoho Commerce customer service good?
Zoho Commerce customer support receives mixed reviews. While some users describe positive experiences with helpful and skilled support staff, others report slow response times and a need for improvement. Some users mention excellent experiences, while others note difficulties with certain integrations and functionalities.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.