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Ybug description
Ybug is a tool that makes it easier for your website users and testers to report bugs and send feedback. It offers a simple feedback widget that can be added to your website, allowing users to take annotated screenshots and describe issues. Ybug automatically captures technical information, like browser details, to help developers understand and fix problems. It integrates with popular project management and communication tools like Asana, Slack, and Trello, streamlining your workflow. Ybug is designed to be user-friendly for both technical and non-technical team members.
Who is Ybug best for
Ybug is a user-friendly feedback and bug reporting tool ideal for small to mid-sized software companies. It simplifies website feedback with annotated screenshots and automatically captures technical details. Users love its easy integration with project management tools and the clear visualization of issues. However, some find the widget's mobile responsiveness and limited customization options challenging.
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Best for small to mid-sized software companies.
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Ideal for software, IT, e-commerce, retail, and other web-centric businesses.
Ybug features
| Supported Ybug supports taking and annotating screenshots. |
| Supported Ybug automatically captures and reports browser information, including browser type, operating system, and screen size. |
| Supported Ybug allows collecting feedback with comments and annotations directly on websites. |
| Supported Ybug supports issue tracking through visual feedback and integrations with bug tracking tools like Jira and Github. |
| Supported Ybug supports visual feedback with annotations and comments directly on screenshots. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Ease of Implementation
Ybug reviews
We've summarised 44 Ybug reviews (Ybug Capterra reviews and Ybug G2 reviews) and summarised the main points below.
- Easy to install and integrate with various project management tools like Jira, Slack, Trello, and Asana.
- User-friendly interface for both reporting bugs and providing feedback.
- Automatic capture of technical information, such as browser details and console logs, which simplifies debugging.
- Annotated screenshots and markup features allow clear visualization of issues.
- Excellent and responsive customer support.
- Limited customization options for the feedback widget, particularly regarding CSS.
- The widget can be obtrusive on mobile devices, taking up too much screen space.
- Lack of built-in moderation tools to manage spam and irrelevant feedback.
- Limited screenshot functionality, with users wanting the ability to attach more screenshots or videos.
- Pricing tiers can be confusing and potentially limit usage for smaller teams or projects.
Ybug pricing
The commentary is based on 9 reviews from Ybug Capterra reviews and Ybug G2 reviews.
Ybug is praised for its cost-effectiveness and affordability, especially considering its robust features and integrations. Users frequently highlight its "unbeatable pricing" and consider it a "great service for less money" compared to similar bug reporting tools. Some users wish for a different pricing structure, but most find it a valuable tool at a good price.
Users sentiment
See the Ybug pricing page.
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Ybug has a free plan.
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Ybug has a free trial.
Free
Unlimited feedback, Unlimited reporters, 50 screenshots, Basic e-mail notifications, Basic support
Basic
Unlimited feedback, Unlimited reporters, Unlimited screenshots, Advanced e-mail notifications, Basic support, Limited JS console logging, Browser extensions, 25+ integrations (Limited to one per project)
Startup
Unlimited feedback, Unlimited reporters, Unlimited screenshots, Advanced e-mail notifications, Basic support, JS console logging, Browser extensions, 25+ integrations, Webhook integration, Live chat integrations (Coming soon), Project permissions, Custom data retention, Video recording (in BETA), REST API (Coming soon)
Company
Unlimited feedback, Unlimited reporters, Unlimited screenshots, Advanced e-mail notifications, Priority support, JS console logging, Browser extensions, 25+ integrations, Webhook integration, Live chat integrations (Coming soon), Project permissions, Custom data retention, Video recording (in BETA), REST API (Coming soon), Custom branding, Custom fields, White label (Coming soon)
Ybug alternatives
Marker.ioBetter for customer involvement with CMS integrations. Has superior value and pricing transparency and customer service. More annotation features are desired by users.Read more
InstabugBetter for mobile apps. Geared towards larger enterprises. Has more momentum. Provides performance monitoring and release management.Read more
FeedbucketBetter for e-commerce. A Ybug alternative designed for client feedback with video recording features. Pricier, especially for larger teams.Read more
JiraBetter for project management, but less visual feedback. Steeper learning curve and potentially overwhelming for non-technical users. Jira is a Jira alternative best for enterprise teams.Read more
TrackDuckBetter for gathering feedback directly on website elements. A Ybug alternative specifically designed for web design and development teams, especially smaller agencies.Read more
BUGtrackBetter fit for mid-sized companies. Focuses on efficient issue resolution and organization within internal teams. Simpler feature set for basic bug tracking needs.Read more
Ybug FAQ
What is Ybug and what does Ybug do?
Ybug is a user feedback and bug reporting tool for websites. It features a website widget that allows users to submit annotated screenshots and feedback, automatically capturing technical details for developers. Ybug integrates with project management tools like Jira, Slack, and Trello, streamlining workflows.
How does Ybug integrate with other tools?
Ybug integrates with project management and communication tools like Asana, Slack, and Trello, streamlining workflows and facilitating collaboration. It also integrates with bug tracking tools such as Jira and Github.
What the main competitors of Ybug?
Top alternatives to Ybug include Instabug, Marker.io, and BugHerd. Instabug focuses on mobile app feedback, while Marker.io and BugHerd specialize in website feedback and bug tracking, similar to Ybug. Other competitors include BUGtrack, LogRocket, and TrackDuck.
Is Ybug legit?
Yes, Ybug is a legitimate software solution for website feedback and bug reporting. It's known for its ease of use and integration with project management tools. Users praise its screenshot annotation and automatic technical data capture. Ybug is safe and offers a free trial.
How much does Ybug cost?
Ybug's pricing ranges from free to €47/month. The free plan includes basic features. Paid plans offer additional features like console logging, integrations, and priority support. Is Ybug worth it? It depends on your needs and budget, with options for individuals and large companies.
Is Ybug customer service good?
Ybug's customer service is consistently praised in reviews. Users highlight the excellent and responsive support, quick responses to feature requests, and proactive outreach from the Ybug team. This suggests a strong commitment to customer satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.