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Xima CCaaS description
Xima CCaaS is a cloud-based software designed to help you manage your company's contact center. It provides valuable insights into customer interactions happening across various channels like phone, chat, and email. With Xima CCaaS, you can monitor call volumes, track agent performance, and use data to improve your contact center's efficiency, all at a competitive price point. It is suitable for mid-sized businesses in various sectors such as healthcare and finance.
Who is Xima CCaaS best for
Xima CCaaS is a cloud contact center solution for mid-sized businesses, especially in healthcare and finance. It offers real-time dashboards, call routing, and CRM integrations. Users praise its customizable dashboards and real-time tracking, but some have reported issues with call drops and clunky UI. If you need a competitively priced contact center solution and have a mid-sized team, Xima CCaaS might be a good fit.
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Best for mid-sized businesses.
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Ideal for healthcare and finance companies.
Xima CCaaS features
| Supported Xima CCaaS integrates with CRM systems via native plugins and APIs. |
| Supported Xima CCaaS supports both automatic and manual call recording. |
| Supported Xima CCaaS supports call routing with various options, including skills-based routing and different routing algorithms. |
| Supported Xima CCaaS offers real-time dashboards with features like agent timeline and wallboards. |
Xima CCaaS reviews
We've summarised 22 Xima CCaaS reviews (Xima CCaaS G2 reviews) and summarised the main points below.
- Customizable dashboards.
- Real-time productivity tracking.
- User-friendly interface.
- Extensive reporting features.
- Excellent customer support during setup.
- Calls frequently drop.
- Agent statuses frequently get stuck.
- Wallboards do not always work.
- Integration with Avaya has several issues.
- UI is clunky and difficult to use.
- Customer support is unhelpful and unaware of solutions.
Xima CCaaS pricing
The commentary is based on 4 reviews from Xima CCaaS G2 reviews.
Xima CCaaS is praised for its affordability and cost-effectiveness, offering competitive pricing and flexible plans. Users highlight its value, especially compared to other contact center solutions with similar features. Some found the setup process smooth and appreciated the minimal effort required.
See the Xima CCaaS pricing page.
Contact Center - Basic - Annual
Includes Standard Reports & Cradle, Realtime Reporting, Wallboards and Supervisor View, WebRTC or Deskphone, Skills-based Routing, Queue Callback, Reason / Account Codes, Realtime Alerts & Triggers, Listen / Whisper / Join, Call Recording w/ 5GB of Free Storage per User.
Contact Center - Essentials - Annual
Includes + All Previous features, Microsoft Teams Integration, CRM Integrations, EHR/EMR Integrations, Advanced IVR, API Connections. *Channel Connect Fee May Be Charged Separately
Contact Center - Professional - Annual
Includes + All Previous Features, Web Chat, Email Channel, SMS Channel
Contact Center - Basic - Monthly
Includes Standard Reports & Cradle, Realtime Reporting, Wallboards and Supervisor View, WebRTC or Deskphone, Skills-based Routing, Queue Callback, Reason / Account Codes, Realtime Alerts & Triggers, Listen / Whisper / Join, Call Recordingw/ 5GB of Free Storage per User.
Contact Center - Essentials - Monthly
Includes + All Previous features, Microsoft Teams Integration, CRM Integrations, EHR/EMR Integrations, Advanced IVR, API Connections. *Channel Connect Fee May Be Charged Separately
Contact Center - Professional - Monthly
Includes + All Previous Features, Web Chat, Email Channel, SMS Channel
Voice + Contact Center - Voice - Standard User
Includes Unlimited Calling, Standard Reports & Cradle to Grave, Direct Number (DID), Mobile Connect App, Voicemail to Email
Voice + Contact Center - Voice - Office User
Includes + All Voice – Standard User Features, Call Recording w/ 5GB of Free Storage per User, Realtime Reporting, Wallboards, and Supervisor View, Voicemail Transcription, SMS/MMS
Voice + Contact Center - Voice + Basic
Includes + All Voice – Office User Features, Contact Center Routing to Agent Client or Deskphone, Skills-based Routing, Queue Callback, Reason / Account Codes, Realtime Alerts & Triggers, Listen / Whisper / Join
Voice + Contact Center - Voice + Essentials
Includes + All Voice + Basic Features, Microsoft Teams Integration, CRM Integrations, EHR/EMR Integrations, Advanced IVR, API Connections. *Channel Connect Fee May Be Charged Separately
Voice + Contact Center - Voice + Professional
Includes + All Previous Features, Web Chat, Email Channel, SMS Channel
Digital Only License - Annual
Includes Web Chat, Email Channel, SMS Channel, *Microsoft Teams Integration, CRM Integrations, *EHR/EMR Integrations, API Connections. *Channel Connect Fee May Be Charged Separately
Digital Only License - Monthly
Includes Web Chat, Email Channel, SMS Channel, *Microsoft Teams Integration, CRM Integrations, *EHR/EMR Integrations, API Connections. *Channel Connect Fee May Be Charged Separately
Xima CCaaS alternatives
Five9Better fit for larger enterprises. Has AI-powered features. Higher ratings and is growing faster. More positive user reviews mentioning integrations and customer support. Some users dislike limited Salesforce integration and admin panel.Read more
TalkdeskBetter for larger businesses and a wider range of industries. Talkdesk is growing faster and incorporates AI-powered features for improved customer experience. However, some users find its statistical metrics unclear. It is a strong Xima competitor and alternative.Read more
HubSpot Sales HubBetter for sales process automation and contact management. A more user-friendly option according to reviews. Primarily designed for sales teams whereas Xima CCaaS focuses on contact centers. More suitable for a wider range of industries.Read more
Yeastar P-Series PBX SystemBetter for small to medium businesses needing unified communications. Offers flexible deployment and integrations with Microsoft Teams and Zoho. Easier to use and implement with better customer service. More positively reviewed.Read more
XCALLYBetter ratings and faster employee growth. Offers helpdesk integrations, power dialing, and call dispositioning. Users love the omnichannel capabilities and user-friendly interface. A Xima CCaaS competitor.Read more
Convolo.aiMore focused on sales and support teams. Caters to businesses reliant on inbound leads and outbound calls. Geared towards real estate, e-commerce, and sales-driven industries. Has stronger momentum in terms of employee growth.Read more
Xima CCaaS FAQ
What is Xima CCaaS and what does Xima CCaaS do?
Xima CCaaS is a cloud-based contact center solution designed for mid-sized businesses, especially in healthcare and finance. It offers call routing, CRM integrations, real-time dashboards, and call recording. Xima CCaaS helps businesses monitor agent performance and improve contact center efficiency at a competitive price.
How does Xima CCaaS integrate with other tools?
Xima CCaaS integrates with CRM systems through native plugins and APIs. It also offers features like call recording, call routing, and real-time dashboards to enhance contact center operations.
What the main competitors of Xima CCaaS?
Top Xima CCaaS competitors include Five9, Talkdesk, and XCALLY. These alternatives offer similar features such as call routing, analytics, and integrations with other business tools. Consider these options if you are looking for cloud-based contact center solutions.
Is Xima CCaaS legit?
Xima CCaaS appears to be a legitimate option for contact center software. However, user reviews on Glassdoor reveal mixed experiences. While some praise the customizable dashboards and reporting, others cite issues with call stability and customer support. Consider exploring alternative solutions if these concerns are critical for your business.
How much does Xima CCaaS cost?
Xima CCaaS pricing starts at $40 per user per month for the annual Basic plan and $48 per user per month for the monthly Basic plan. Professional plans cost $68 and $80 per month respectively. Pricing for Voice and Digital plans is customized. Several paid add-ons are also available.
Is Xima CCaaS customer service good?
Xima CCaaS customer service receives positive feedback for helpfulness, responsiveness, and smooth setup assistance. However, some users mention unhelpful support and difficulty troubleshooting issues. Others note slow email responses.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.