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Webex description
Webex is an all-in-one platform designed for modern teamwork and communication. It combines video conferencing, phone calls, instant messaging, file sharing, and more in a single, user-friendly package. Webex is suitable for businesses of all sizes looking to streamline collaboration and improve productivity for both in-office and remote teams. It stands out with its focus on high-quality audio and video, as well as AI-powered features that automate tasks and make meetings more efficient.
Who is Webex best for
Webex is a comprehensive platform popular for its high-quality audio and video conferencing capabilities. Users highlight its seamless screen sharing and integration with tools like Outlook. However, some users experience occasional audio issues and find the UI outdated. Ideal for businesses of all sizes, particularly those in industries like Healthcare or Education, Webex excels at streamlining communication and enhancing team productivity.
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Webex is a good fit for businesses of all sizes, though users mention pricing as a potential drawback.
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Webex is a versatile solution for many industries, particularly those with a focus on communication and collaboration like Healthcare, Education, and Professional Services.
Webex features
| Supported Webex supports video conferencing, including the ability to have video calls and real-time messaging. |
| Supported Webex supports screen sharing, allowing users to share their screen with other participants during meetings. |
| Supported Webex supports SaaS integration with the ability to connect to cloud-based software applications. |
| Supported Webex allows sharing various file types between users. |
| Supported Webex displays live data in reports and prevents data loss in real-time. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Webex reviews
We've summarised 448 Webex reviews (Webex G2 reviews) and summarised the main points below.
- High-quality audio and video for clear communication
- Seamless screen sharing and virtual whiteboards
- Easy to schedule and join meetings
- Integrates well with other tools like Outlook
- Occasional audio issues and background noise during meetings
- Technical glitches and connectivity problems can occur
- Mobile app can be slow and laggy
- UI is outdated and can feel clunky
Webex pricing
The commentary is based on 86 reviews from Webex G2 reviews.
Webex receives consistent praise for its robust features and reliability, making it a top choice for businesses seeking a comprehensive video conferencing solution. However, users frequently point out that the pricing for Webex can be higher compared to some competitors, particularly for smaller businesses.
Users sentiment
See the Webex pricing page.
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Webex has a free plan.
Webex Free
Unlimited meetings, up to 40 min per meeting, up to 100 attendees per meeting, screen sharing with annotation, unlimited Whiteboards, local recording, calendar service integration, advanced noise cancellation, unlimited messaging, Create and share video by Vidcast, Advanced Security, Integration of leading apps, Basic Support
Webex Enterprise
Everything listed in Webex Suite, plus: Up to 1,000 attendees, Local & Unlimited Cloud meeting recording, FedRAMP authorized security, Certain plans include Webex events
Webex alternatives
webex vs Zoom WorkplaceIt has more momentum and a slightly better user rating. More feature-rich and includes tools for hybrid work management.Read more
Microsoft Power PlatformBetter for larger companies and has more momentum. A better option if you need strong data visualization and business intelligence features.Read more
SlackBetter for internal communication and team collaboration. It is growing faster and has more momentum in the market. Offers slightly better ease of use and implementation.Read more
Zoom RoomsBetter fit for Enterprise customers. More suitable for E-commerce and Non-profit & Government organizations. Users praise its ease of use and seamless integration with calendars. However, users find the administrative controls complex, and customization options are limited.Read more
Microsoft 365 E5 ComplianceBetter for compliance management in larger enterprises, specifically in regulated industries like finance and healthcare. It is growing faster and has more momentum. However, it has a steeper learning curve and the pricing is not transparent.Read more
Microsoft Azure DevOpsA better Webex alternative for software development teams. It is growing faster and is a much better fit for Enterprise customers.Read more
Webex FAQ
What is Webex and what does Webex do?
Webex is a comprehensive platform for modern communication and teamwork. It offers video conferencing, calling, messaging, and file sharing in one user-friendly package. Designed for businesses of all sizes, Webex enhances collaboration and productivity for both in-office and remote teams. It's known for its high-quality audio and video, along with AI-powered features for efficiency.
How does Webex integrate with other tools?
Webex integrates seamlessly with other tools and software, including productivity suites like Microsoft Outlook, as well as other cloud-based applications, to provide a centralized collaboration hub.
What the main competitors of Webex?
The main competitors of Webex are Zoom, Microsoft Teams, Google Meet, and Slack. These platforms offer similar features for video conferencing, messaging, and collaboration, catering to businesses of all sizes.
Is Webex legit?
Yes, Webex is a legitimate and widely used platform owned by Cisco. It's known for its strong security measures to protect user data and communications. Webex is a safe and reliable choice for businesses seeking to enhance collaboration.
How much does Webex cost?
Webex offers a free plan with unlimited meetings for up to 100 participants, but meetings are limited to 40 minutes. For larger meetings and additional features, contact Webex for a custom quote for their Enterprise plan.
Is Webex customer service good?
Based on the reviews, Webex customer service receives mixed feedback. While some users praise the responsiveness and helpfulness of the support team, others mention long wait times and inconsistent experiences.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.