Zoom Workplace vs Webex

by Gralio Feb 11, 2025

Zoom Workplace and Webex are strong communication and collaboration platforms catering to different needs. Zoom Workplace provides a comprehensive suite of tools, including email, calendar, and AI-powered features, suitable for teams seeking an all-in-one solution. Webex focuses on high-quality video conferencing and integrations, making it a strong choice for businesses prioritizing seamless communication and existing workflow integration.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 2996 reviews and 50 websites, saving 17 hours, 3 minutes of reading.

Zoom Workplace

Website LinkedIn Twitter

Webex

Website LinkedIn Twitter

About

Zoom Workplace is an all-in-one platform designed to streamline communication and boost productivity for modern teams. It combines video conferencing, chat, phone, email, calendar, and AI-powered features like meeting summaries and message composition. Collaboration tools like whiteboarding, note-taking, and task management are also included. Additionally, Zoom Workplace offers solutions for hybrid work environments, such as desk reservations, visitor management, and digital signage.

Webex is an all-in-one platform designed for modern teamwork and communication. It combines video conferencing, phone calls, instant messaging, file sharing, and more in a single, user-friendly package. Webex is suitable for businesses of all sizes looking to streamline collaboration and improve productivity for both in-office and remote teams. It stands out with its focus on high-quality audio and video, as well as AI-powered features that automate tasks and make meetings more efficient.

Summary

Main difference

Zoom Workplace stands out with its broader communication features, including built-in email, calendar, and AI-powered tools for meeting summaries and message composition. Webex excels in providing high-quality audio and video conferencing, along with robust integrations for existing workflows.

Relative strengths of Zoom Workplace (compared to Webex)

Wider communication features: Integrated email, calendar, and team chat streamline communication.
AI-powered tools: Features like meeting summaries and automated message composition enhance productivity.
Comprehensive collaboration tools: Offers a wider range of tools like whiteboarding and task management.

Relative weaknesses of Zoom Workplace (compared to Webex)

Can be more expensive than Webex, especially for smaller teams.
More complex interface due to the wide range of features.
Occasional technical issues and performance hiccups reported by some users.

Who is using Zoom Workplace and Webex?

Adam Robinson

CEO @ Retention.com & RB2B

No data

Who should use Zoom Workplace VS. Webex

Zoom Workplace is an all-in-one platform that streamlines communication and boosts productivity. It combines video conferencing, chat, phone, and email with AI-powered features like meeting summaries. Users love the seamless integration with other apps and diverse tools but dislike occasional technical issues and setup challenges. Perfect for businesses of all sizes, especially those with hybrid work environments.

Webex provides an all-in-one platform for modern teamwork, combining video conferencing, messaging, and file sharing. Users praise its high-quality audio and video, seamless screen sharing, and integrations. However, some experience occasional audio issues, technical glitches, and find the mobile app slow. Best for businesses seeking streamlined collaboration tools.

Ideal for small, medium, and large businesses seeking enhanced communication and collaboration.
Strong fit for industries like Healthcare, Finance, Media, Software, and Professional Services.

Ideal for small, medium, and enterprise businesses.
Strong fit for Healthcare, Finance, Retail, Education, and more.

Zoom Workplace and Webex features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Live Chat

Supported

Zoom Workplace supports the ability to have a text-based conversation in real-time during meetings.

Partially supported

Webex supports text-based conversations within meetings. For live chat with website visitors, Webex offers integration with Live Chat by Social Intents.
Video Recording

Supported

Zoom Workplace supports the ability to record and store video with sound on meetings.

Supported

Webex allows recording meetings including audio and video. The recording can be stored locally or in the cloud (paid feature).
Cloud Recording

Supported

Zoom supports the ability to record meetings and save them to the cloud.

Supported

Webex allows cloud recording of meetings.
Phone Call Join

Supported

Zoom Workplace supports the ability to join meetings via phone call.

Supported

Webex supports joining meetings via phone call.
iOS App

Supported

Zoom Workplace supports providing an iOS application for joining or hosting meetings.

Supported

Webex provides an iOS application for joining or hosting meetings.

Qualities

Value and Pricing Transparency

-0.32

Rather negative sentiment

-0.42

Rather negative sentiment
Customer Service

+0.27

Neutral sentiment

+0.64

Rather positive sentiment
Ease of Use

+0.89

Strongly positive sentiment

+0.81

Strongly positive sentiment
Reliability and Performance

+0.27

Neutral sentiment

+0.26

Neutral sentiment
Ease of Implementation

+0.49

Rather positive sentiment

+0.48

Rather positive sentiment
Scalability

+0.62

Rather positive sentiment

+0.74

Strongly positive sentiment

Zoom Workplace and Webex Pricing

No data

User sentiment

Rather negative

-0.32

We couldn't find a pricing page for Zoom Workplace.

Webex offers a range of plans including a free plan, Webex Meet, Webex Suite, and Webex Enterprise. The pricing model is seat-based. Optional add-ons such as Call Me and Real-Time Translation are available for an additional cost.

Plans

User sentiment

Rather negative

-0.42

See full Pricing page

Zoom Workplace and Webex review insights

2996 reviews analysed from

Users love

The annotation tools are especially helpful.
User-friendly interface makes navigation simple.
Seamlessly connects with applications like Google Workspace and Microsoft Office.
Offers diverse tools, including HD video conferencing and breakout rooms.

High-quality audio and video for clear communication
Seamless screen sharing and virtual whiteboards
Easy to schedule and join meetings
Integrates well with other tools like Outlook

Users dislike

Occasional technical issues can disrupt meetings.
Time restrictions on group meetings hinder effectiveness.
Initial setup can be challenging for larger organizations.
Some advanced tools require additional training.

Occasional audio issues and background noise during meetings
Technical glitches and connectivity problems can occur
Mobile app can be slow and laggy
UI is outdated and can feel clunky

Zoom Workplace and Webex Ratings

G2

4.5/5

(2548)

G2

4.3/5

(448)

Company health

Employee growth

7% increase in the last year

No data

Web traffic

117% increase in the last quarter

No data

Financing

No data

How do Zoom's AI-powered features compare to Webex's in meeting efficiency?

Both Zoom and Webex leverage AI to enhance meeting efficiency. Zoom offers AI-powered features like meeting summaries and automated message composition, while Webex focuses on AI-powered task automation within meetings. While both aim to improve productivity, Zoom's features appear geared towards post-meeting efficiency with summaries and follow-up, whereas Webex seems to focus on in-meeting efficiency through task automation. More details on the specific AI-driven task automation features within Webex would be needed for a more precise comparison.

Which platform better integrates with existing office tools like calendars and email?

Both Zoom Workplace and Webex offer integrations with existing office tools. Zoom users specifically praise its seamless connection with Google Workspace and Microsoft Office. Webex users also appreciate its integration with tools like Outlook. While both platforms offer calendar and email integrations, user reviews suggest Zoom may provide a slightly more seamless experience overall.

What are the advantages of Zoom Workplace?

Zoom Workplace offers a more comprehensive suite of features compared to Webex, including email, calendar, and AI-powered features like meeting summaries and message composition. It also provides tools specifically designed for hybrid work environments, such as desk reservations and visitor management, which Webex lacks. Finally, Zoom Workplace boasts a larger set of collaboration tools encompassing whiteboarding, note-taking, and task management, making it a more integrated solution for overall productivity.

What are the disadvantages of Zoom Workplace?

Zoom Workplace users report occasional technical issues, difficulty with initial setup for larger organizations, time restrictions on group meetings, and the need for additional training for advanced features.

Alternatives to Zoom Workplace and Webex

Notion

Notion is an all-in-one workspace platform designed to help teams organize information, manage projects, and collaborate effectively. It centralizes notes, documents, tasks, and databases, making it easy for teams to access and share information. Notion allows users to customize their workspace with templates and integrations and offers AI features for writing assistance and information retrieval. It aims to be a flexible solution that adapts to various work styles and replaces the need for multiple single-purpose tools.

Microsoft Power Platform

Microsoft Power Platform is a suite of tools that helps businesses analyze data, automate processes, and build custom applications with little to no coding. It empowers non-technical users to create solutions for their specific needs, improving efficiency and productivity. Power Platform's focus on user-friendliness and its diverse range of tools make it a versatile option for mid-sized companies across various industries.

Dialpad Ai Meetings

Dialpad Ai Meetings is a video conferencing platform designed for businesses of all sizes. It allows you to easily schedule and host online meetings with HD video, screen sharing, and recording capabilities. A standout feature is its use of AI to provide live transcriptions, meeting summaries, and action items, boosting productivity. Dialpad Ai Meetings integrates with popular tools like Microsoft 365 and Google Calendar.

Slack

Slack is a communication platform designed to streamline teamwork. It offers real-time messaging, file sharing, and searchable archives of conversations, all in one place. Slack integrates with numerous other business applications to centralize workflows. It suits companies of all sizes seeking to improve collaboration and internal communication.

Skype

Skype, from Microsoft, is a well-known communication tool ideal for staying connected with colleagues and clients worldwide. It allows free online calls, video conferencing, and instant messaging, making it easy to collaborate remotely. While offering basic free features, paid options unlock international calling and advanced features. Though not as specialized for business as some platforms, its familiarity and ease of use make it a practical choice for simple communication needs.

Zoom Rooms

Zoom Rooms brings video conferencing into your meeting rooms, letting in-office and remote employees participate equally in meetings. It offers HD video and audio, easy wireless sharing, and integrates with calendars for scheduling. It works with existing conference room hardware or offers the option to purchase new. Zoom Rooms is suitable for any sized company moving towards or currently using a hybrid work model.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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