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Viafoura description
Viafoura is a suite of tools designed to help online businesses increase user engagement and build lasting communities. It helps you collect valuable user data and provides insights to understand your audience better. Features like personalized content feeds and AI-powered content moderation help keep users active and discussions civil. Viafoura is used by many media companies and boasts increased ad revenue and subscriptions for its clients.
What companies are using Viafoura?
Who is Viafoura best for
Viafoura helps online businesses build thriving communities and increase user engagement. It offers real-time chat, AI-powered moderation, and personalized content feeds. Users praise the platform's ease of implementation and robust moderation tools. However, some find the backend clunky and the auto-moderation occasionally too sensitive. Viafoura is a good choice for media companies seeking to enhance user experience and drive revenue.
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Best for medium to large businesses (101+ employees), particularly media companies.
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Ideal for media and entertainment companies looking to boost engagement and revenue.
Viafoura features
| Supported Viafoura offers real-time chat functionality within its community platform. |
| Supported Viafoura offers AI-powered content moderation to filter inappropriate content. |
| Supported Viafoura supports live blogging with real-time updates and discussions. |
| Supported Viafoura offers personalized content feeds based on user interests and interactions. |
| Supported Viafoura offers audience data and insights including comment analytics and user demographics. |
Viafoura reviews
We've summarised 80 Viafoura reviews (Viafoura G2 reviews) and summarised the main points below.
- Viafoura is praised for its excellent customer support, responsiveness, and helpfulness in training and troubleshooting.
- The platform is lauded for its ease of implementation and integration with existing systems.
- The robust auto-moderation is generally appreciated for reducing spam and toxic comments, improving overall comment quality.
- Users value the platform's ability to enhance community engagement and drive user registrations.
- The variety of features offered, such as live chat, live blogs, and user badges, are appreciated by users.
- The administrative backend and analytics dashboards are often described as clunky, messy, and unintuitive, impacting user experience.
- Occasional bugs and technical issues are reported, including login problems, notification glitches, and Firefox incompatibility.
- Some users find the auto-moderation too sensitive, flagging appropriate comments, while others find it not strict enough.
- Limited email notification options are a drawback for some users.
- Customization options for certain features, like user profile badges, are desired by several users.
Viafoura pricing
The commentary is based on 2 reviews from Viafoura G2 reviews.
Viafoura's pricing is a concern for some users, who find it difficult to justify the cost based solely on features like comment moderation. However, others consider it a valuable investment due to its comprehensive suite of engagement tools and the potential for increased revenue.
See the Viafoura pricing page.
Viafoura alternatives
CommuneBetter suited for e-commerce, retail, consumer goods, and marketing/advertising. This Viafoura competitor is growing faster and offers events creation.Read more
ShareaholicBetter for driving traffic and social sharing. Focuses on audience growth through content marketing and social media engagement. Offers a free plan. Viafoura alternative; Shareaholic competitor.Read more
Gainsight Customer CommunitiesBetter for fostering customer engagement and retention with dedicated tools for community building. A Viafoura alternative focused on customer success and integrates with popular CRM and communication platforms. More user-friendly setup and administration, but analytics and event features are less developed.Read more
Webex Events (formerly Socio)Better for event management, attendee engagement, and providing data-driven insights. More suitable for a wider range of industries including Healthcare, Wellness & Pharma, Finance, Banking & Insurance, Consumer Goods, Manufacturing, Education, Real Estate & Construction, Hospitality & Tourism, Media & Entertainment, Software, IT & Telecommunications, Non-profit & Government, Energy & Utilities, Marketing & Advertising, and Professional Services. Higher ratings and more positive user reviews. Viafoura alternative, Viafoura competitor.Read more
CircleBetter for education, software, and professional services. Has paid memberships and greater momentum. A Viafoura competitor and alternative.Read more
HivebriteBetter for organizations across various sectors like education, non-profit, and government. Suitable for a wider range of company sizes. Offers features like guest communication, direct messaging, and Zoom integration.Read more
Viafoura FAQ
What is Viafoura and what does Viafoura do?
Viafoura is a community engagement platform that helps online businesses, especially media companies, increase user interaction and build thriving online communities. It offers features like AI-powered moderation, personalized content feeds, and live blogging. Viafoura helps improve ad revenue and subscriptions by fostering deeper engagement.
How does Viafoura integrate with other tools?
Viafoura integrates seamlessly with existing systems. It offers features like single sign-on, and it's praised for its easy implementation process. However, some users report occasional bugs and technical issues.
What the main competitors of Viafoura?
Alternatives to Viafoura include Commune, Shareaholic, and Gainsight Customer Communities. These platforms offer similar features for online community building, engagement, and audience growth. Other competitors are Circle and Hivebrite.
Is Viafoura legit?
Viafoura is a legitimate platform used by many media companies. Users praise its customer support and ability to boost engagement. However, some users find the backend clunky and the moderation inconsistent. Consider these factors when evaluating Viafoura's safety for your business.
How much does Viafoura cost?
Viafoura doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific needs and to determine if Viafoura is worth the investment for your product.
Is Viafoura customer service good?
Viafoura's customer service receives overwhelmingly positive feedback. Users consistently praise the team's responsiveness, helpfulness, and proactive support, highlighting their dedication to client success and willingness to go the extra mile. Regular meetings, prompt responses, and valuable training are frequently mentioned as key strengths.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.