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UXPressia description
UXPressia is a visual platform designed to help you understand and improve your customers' experiences. With UXPressia, you can build diagrams called "customer journey maps" that let you track how customers interact with your company. You can also create "personas," which are fictional profiles representing different types of customers. These tools encourage teamwork and clear communication, making sure everyone in your company understands your customers. UXPressia offers helpful templates and integrates with other business software you might already be using.
What companies are using UXPressia?
Who is UXPressia best for
UXPressia is a visual collaboration platform that helps businesses map and improve customer journeys. Teams use it to create customer journey maps, personas, and impact maps, fostering a shared understanding of the customer experience. Users praise its intuitive interface, helpful templates, and collaboration features, while some note the lack of a mobile app and limited customization options.
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Excellent fit for small, medium, and large businesses.
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Designed for businesses across all industries.
UXPressia features
| Supported UXPressia offers over 100 pre-built templates for customer journey maps, personas, and impact maps. |
| Supported UXPressia provides a centralized platform to store and manage customer journeys. |
| Supported UXPressia supports AI-powered persona creation, including an AI Persona Image Maker. |
| Supported UXPressia facilitates teamwork with real-time collaboration and commenting features. |
| Supported UXPressia supports customer journey mapping, enabling management of the entire lifecycle. |
UXPressia reviews
We've summarised 64 UXPressia reviews (UXPressia TrustPilot reviews and UXPressia G2 reviews) and summarised the main points below.
- Easy-to-use and intuitive interface.
- Provides helpful templates and educational resources.
- Facilitates team collaboration and clear communication.
- Generates visually appealing journey maps and personas.
- Excellent customer support.
- Lack of a mobile app for phones or tablets.
- Limited third-party integrations for faster workflow (e.g., image banks, Canva).
- Price can be confusing and perceived as high.
- Limited customization options beyond templates.
- Exporting persona data can be cumbersome.
UXPressia pricing
The commentary is based on 2 reviews from UXPressia G2 reviews.
UXPressia offers a free tier for evaluation, which is appreciated by users. However, some find the pricing for the full version to be high. While specific pricing details aren't readily available, potential users should consider the cost against the value of its customer journey mapping features.
See the UXPressia pricing page.
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UXPressia has a free plan.
Free
A simple way to get started for teams new to UXPressia. This plan offers basic features, including up to 5 tags, 1 customer journey map, persona, and impact map, email sharing with 1 user, export to PNG, comments, statuses for documents, and email support.
Starter
For individuals and small teams running up to 3 customer journey mapping projects in parallel. Includes all Free plan features, plus up to 15 tags, 3 customer journey maps, personas, and impact maps, unlimited access to templates, unlimited email sharing, direct link access with password protection, export to vector-based PDF, CSV, presentation mode, embed code support, pie charts and bar charts, multiple personas view, user roles and teams, and live chat support.
Pro
For consultants and larger teams. Ideal for those who have many long- or mid-term projects. Includes all Starter plan features, plus unlimited tags, unlimited customer journey maps, personas, and impact maps, unlimited chunks, unlimited access to templates, AI personas, AI import from images, AI assistant, branding, export to PPTX, team library, custom statuses for documents, Google Analytics, Mixpanel, Slack, Jira, Azure DevOps integrations, version history, and premium support.
Enterprise
For larger organizations and agencies that need additional control, security, and support. Includes all Pro plan features, plus Design View, Azure AD, Okta integration, SSO, MFA, custom domain, separate workspaces, AI persona photo generator, trusted domains, Qualtrics and other custom integrations, access to workshops and special events, feedback on your personas and maps from our consultants, dedicated account manager, annual account reviews, UXPressia Academy, security review, and Procurement.
UXPressia alternatives
SmaplyBetter for mid-size and enterprise businesses. More suitable for finance, banking, insurance, software, IT, and telecommunications. Has more momentum. A UXPressia competitor and alternative.Read more
MiroBetter for brainstorming and general project management. Has broader industry applicability. Is growing faster. More integrated meeting tools.Read more
CustellenceBetter fit for Healthcare, Wellness & Pharma, Consumer Goods, Software, IT & Telecommunications, Marketing & Advertising, Professional Services, and Automotive, Aerospace & Defence. Growing faster. A UXPressia competitor focused on ease of use for customer journey mapping.Read more
Lucid Visual Collaboration SuiteBetter for diagramming and visual collaboration. Wider industry applicability in sectors like healthcare, finance, retail, and government. More integrations with popular workplace tools. Negative perception of pricing.Read more
MuralBetter for broader team collaboration and brainstorming. Has more momentum based on website traffic data. A UXPressia competitor and alternative.Read more
TheyDoBetter for visualizing and analyzing customer journeys. Stronger customer support. More suitable for enterprise companies needing journey management and data security. Pricier UXPressia alternative. Steeper learning curve for new users. Fewer integrations.Read more
UXPressia FAQ
What is UXPressia and what does UXPressia do?
UXPressia is a visual collaboration platform specializing in customer journey mapping and persona creation. It offers pre-built templates, AI-powered persona generation, and team collaboration features to help businesses understand and improve customer experience. It's praised for ease of use and promoting clear communication but can be pricey with limited customization.
How does UXPressia integrate with other tools?
UXPressia integrates with other business software, though specific integrations aren't detailed in the provided data. Users seeking more integration options have noted this as an area for improvement.
What the main competitors of UXPressia?
Top alternatives to UXPressia include Smaply, Miro, Custellence, Lucid Visual Collaboration Suite, Mural, and TheyDo. These competitors offer similar features such as customer journey mapping, persona creation, and team collaboration tools.
Is UXPressia legit?
Yes, UXPressia is a legitimate software platform for customer journey mapping and persona creation. It's known for its user-friendly interface, helpful templates, and collaboration features. However, some users find the pricing complex and desire more customization options.
How much does UXPressia cost?
UXPressia offers a Free plan. Paid plans are Starter at $16/user/month, Pro at $36/user/month, and Enterprise with custom pricing. Contact UXPressia for Enterprise pricing details. Choosing the right plan depends on team size and project needs.
Is UXPressia customer service good?
UXPressia's customer support is highly praised in reviews. Users describe the support team as helpful, responsive, and quick to resolve issues. They appreciate the readily available support documentation and the team's proactive follow-up.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.