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Custellence description
Custellence is customer journey mapping software designed for customer experience professionals. It helps businesses understand their customers' experiences by creating visual maps of each step a customer takes, from initial awareness to purchase and beyond. Custellence stands out for its ease of use and intuitive design, aiming to simplify the process of creating and analyzing customer journeys. It's used by companies of various sizes globally, including Microsoft and Volvo.
Who is Custellence best for
Custellence is user-friendly customer journey mapping software praised for its intuitive interface and collaborative features. It helps businesses visualize and analyze customer experiences, though some users mention limited advanced features and integration options. Perfect for CX professionals looking to improve customer journeys.
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Best for small to medium businesses (1-1000 employees), a good fit for large enterprises.
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Ideal for Healthcare, Finance, Consumer Goods, Software, Marketing, Professional Services, and Automotive industries.
Custellence reviews
We've summarised 28 Custellence reviews (Custellence Capterra reviews and Custellence G2 reviews) and summarised the main points below.
- Easy to use and intuitive interface.
- Excellent for team collaboration and real-time sharing.
- Dynamically adjustable journey stages.
- Visually appealing with icons, images, and presentation tools.
- Simple enough for quick adoption and everyday use.
- Limited advanced features and integrations.
- Onboarding could be improved.
- Occasional lag when saving updates to text boxes.
- No undo functionality (CTRL+Z).
- No direct insertion of lanes between existing ones.
Custellence alternatives
UXPressiaHas pre-built templates and persona features. Is growing slower and users mention limited customization and high price as downsides. A Custellence alternative and competitor.Read more
Epsilon CORE IDBetter for large enterprises focused on accurate customer identification, particularly in retail and consumer goods. It has more momentum than Custellence. Focuses on data integration and privacy.Read more
SmaplyBetter for larger teams. A Smaply alternative for persona mapping and customer journey mapping. Has slightly more momentum.Read more
Resonate CXBetter for mid-sized businesses needing customer experience management. Leverages AI and machine learning for customer sentiment analysis. Rated 4.7/5 on G2. Some users mention high pricing and data discrepancies.Read more
TheyDoBetter for managing multiple client journeys end-to-end. Primarily focused on identifying customer pain points and prioritizing solutions. Offers data security and expert coaching. However, it has a steeper learning curve and higher pricing.Read more
CatalystBetter fit for recurring revenue businesses. More focused on customer success management for mid-size and large businesses. Catalyst (now Totango) is growing slower and has positive pricing sentiment. A Custellence competitor and alternative.Read more
Custellence FAQ
What is Custellence and what does Custellence do?
Custellence is customer journey mapping software that helps businesses visualize and analyze customer experiences. Its intuitive design simplifies creating and sharing journey maps, promoting team collaboration and customer-centric decision-making. Used by companies like Microsoft and Volvo, it's praised for ease of use but has some limitations in advanced features.
How does Custellence integrate with other tools?
Custellence offers limited integrations with other tools, which is a drawback highlighted by users. While it excels in core journey mapping functionalities, it lacks seamless connections with other software, potentially hindering workflow efficiency for some users. More integrations are desired for enhanced functionality.
What the main competitors of Custellence?
Top alternatives to Custellence include Smaply, UXPressia, and TheyDo. These competitors offer similar customer journey mapping capabilities, focusing on visual mapping, collaboration, and customer experience improvement. TheyDo is known for its collaborative features, while UXPressia and Smaply are recognized for their user-friendly interfaces and visual appeal.
Is Custellence legit?
Custellence is a legitimate customer journey mapping software used by companies like Microsoft and Volvo. It's known for its ease of use and intuitive design, making it safe and suitable for CX professionals seeking to improve customer journeys. However, some users mention limited advanced features as a drawback.
How much does Custellence cost?
Custellence pricing is not publicly available. Contact Custellence directly to obtain specific product pricing and determine if the product is worth the investment for your needs.
Is Custellence customer service good?
Custellence's customer service receives mixed reviews. While some users praise the tool's ease of use and helpful features, others express frustration with support availability and response times. Specifically, users mention delays in getting support and difficulties with sharing features.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.