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Upserve description
Upserve, now part of Lightspeed, is a cloud-based point-of-sale system designed specifically for restaurants. It offers tools to manage daily operations like taking orders and processing payments, as well as features for analyzing sales data, managing inventory, and improving staff performance. Upserve aims to provide a complete management solution for restaurants of all sizes.
Who is Upserve best for
Upserve, now Lightspeed Restaurant POS, helps restaurants streamline operations with a user-friendly POS system. It offers real-time sales data, inventory tracking, and detailed reporting. Users praise its intuitive interface and remote accessibility but note occasional offline mode issues and slow customer support. Best for small to mid-sized restaurants in retail and hospitality, Upserve provides a robust solution for managing daily operations and improving performance.
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Best for small to mid-sized restaurants.
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Ideal for restaurants, retail, and hospitality businesses.
Upserve features
| Supported Upserve offers flexible payment options, including various card and likely contactless payments. |
| Supported Upserve offers advanced reporting and analytics on sales, payments, inventory, and customer behavior. |
| Supported Upserve offers real-time inventory tracking, integrated with its POS system. |
| Supported Upserve offers core POS functionalities such as order and menu management, and payment processing. |
| Supported Upserve supports sales reporting, including revenue and sales by product. |
Upserve reviews
We've summarised 89 Upserve reviews (Upserve G2 reviews) and summarised the main points below.
- User-friendly and intuitive interface, easy for staff to learn and use.
- Real-time sales data and reporting, accessible remotely.
- Detailed sales analysis and reporting tools for tracking performance.
- Offline mode functionality, allowing operations to continue during internet outages.
- Easy menu setup and customization.
- Frequent offline mode issues and difficulties reconnecting during service.
- Slow customer support response times and difficulty reaching them.
- Limited backend reporting options, especially for detailed transaction searches.
- Overpriced hardware and limited options for additional accessories.
- Cumbersome menu editing and management, requiring frequent navigation back to the main menu.
Upserve pricing
The commentary is based on 6 reviews from Upserve G2 reviews.
Lightspeed offers three plans for restaurants: Essential at $189/month, Premium at $399/month, and Enterprise with custom pricing. Add-ons include Delivery, PMS Integration, Accounting, Gift Cards, and Pro Services. Hardware options include Customer Facing Display, Kitchen Display System, and Order Pickup Screen.
Users sentiment
See the Upserve pricing page.
Essential
Customizable POS, Menu manager, Floor plans, Advanced Insights, Integrated payments (2.6% + 10¢), Take out and delivery, Single-view reconciliation, Pre-auth bar mode, CRM and Loyalty, Online ordering, Contactless ordering, Order and pay at table, Lightspeed Pulse mobile app, Multi-location management, Advanced inventory management, Multiple revenue center support for hotels, Raw API access, Kitchen Display System (KDS) ($30/screen per month)
Premium
Customizable POS, Menu manager, Floor plans, Advanced Insights, Integrated payments (Custom rates available), Take out and delivery, Single-view reconciliation, Pre-auth bar mode, CRM and Loyalty, Online ordering, Contactless ordering, Order and pay at table, Lightspeed Pulse mobile app, Multi-location management, Advanced inventory management, Multiple revenue center support for hotels, Raw API access, Kitchen Display System (KDS) ($30/screen per month)
Enterprise
Personalized software and hardware package, Unlimited launch and consultation services, Dedicated support team and customer success manager
Upserve alternatives
Epos NowBetter suited for businesses also needing invoicing or accounting integrations. Caters to a wider range of industries like manufacturing, healthcare, and media. Has more website traffic momentum.Read more
Square Point of SaleBetter suited for retail businesses needing accounting integrations with QuickBooks or Xero. Wider industry applicability. Has more momentum.Read more
CloverBetter suited for businesses needing online payments, mobile app support, and Apple Pay. Consider this Upserve competitor for its broader industry applicability but note lower user ratings. Clover has significant website traffic momentum.Read more
TouchBistro Restaurant POSBetter suited for restaurants with diverse needs due to its wider suite of features, including online ordering, reservations, and loyalty programs. It has significantly more website traffic growth. However, its LinkedIn employee count is declining.Read more
CraverMore focused on branded online ordering solutions for restaurants. Has more momentum in terms of web traffic growth.Read more
ToastBetter suited for larger restaurants. Has broader industry applicability. Toast is growing faster than Upserve, demonstrating strong momentum as a Upserve competitor and alternative. Users appreciate the comprehensive features and ease of use, but dislike aggressive sales tactics and some integration issues.Read more
Upserve FAQ
What is Upserve and what does Upserve do?
Upserve, now Lightspeed Restaurant, is a cloud-based POS system for restaurants. It streamlines operations with tools for order and payment processing, inventory management, sales analysis, and staff performance tracking. Upserve offers real-time data and reporting, helping restaurants improve efficiency and profitability.
How does Upserve integrate with other tools?
Upserve integrates with various tools, including payment processors, accounting software, and other restaurant management solutions. This streamlines operations by syncing data across platforms. However, users have reported some difficulties with certain integrations, specifically backend reporting options.
What the main competitors of Upserve?
Top alternatives to Upserve include Lightspeed Restaurant, MarginEdge, MarketMan, and Square POS. These competitors offer similar features such as POS systems, inventory management, and analytics, catering to restaurants' operational needs.
Is Upserve legit?
Yes, Upserve, now Lightspeed Restaurant, is a legitimate cloud-based POS system. It's designed for restaurants and offers tools for managing operations, analyzing sales, and tracking inventory. While generally user-friendly, some users report slow customer support and limited backend reporting.
How much does Upserve cost?
Upserve pricing is not publicly available. Contact Upserve directly for a custom quote based on your specific restaurant needs and to determine if Upserve is worth the investment for your business.
Is Upserve customer service good?
Upserve customer service receives mixed reviews. While some users praise the helpful and responsive support team, others report slow response times and difficulty reaching support. Some users found support lacking after the initial launch period.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.