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Toast description
Toast is an all-in-one software designed specifically for restaurants. It combines everything from managing staff and payroll to taking orders and accepting payments, plus offering gift cards and loyalty programs. All of this is accessible through one easy-to-use system, giving you valuable data to help your business thrive.
Who is Toast best for
Toast is a comprehensive restaurant management platform ideal for businesses of all sizes. Users praise its all-in-one functionality, ease of use, and robust reporting features. However, some have noted aggressive sales tactics and occasional integration issues. Consider Toast if you need a centralized system to manage all aspects of your restaurant operations, from POS and online ordering to staff management and payroll.
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Ideal for restaurants of all sizes, from small cafes to large chains.
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Specifically designed for the hospitality and tourism industry, including restaurants, bars, and cafes.
Toast features
| Supported Toast offers a cloud-based POS system with an integrated dashboard to track sales and manage orders. |
| Supported Toast supports web app ordering via its online ordering feature. |
| Supported Toast supports managing walk-ins, queues, and reservations, including from Google. |
| Supported Toast offers dynamic digital menus accessible via QR code scanning, enabling real-time updates. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Toast reviews
We've summarised 303 Toast reviews (Toast G2 reviews) and summarised the main points below.
- All-in-one platform for various restaurant needs.
- Easy-to-use POS system and hardware.
- Comprehensive data and reporting features.
- Seamless offline functionality.
- Extensive online ordering and delivery integrations.
- Aggressive sales tactics after launch, including unwanted calls and contacting employees.
- Overseas customer support for ToastTab can be frustrating.
- Payroll and XTRAChef integration issues and inaccuracies.
- Limited customization for tip pools and other features.
- Confusing menu organization and navigation.
Toast pricing
The commentary is based on 13 reviews from Toast G2 reviews.
Toast's pricing is a common concern. Some reviewers find it expensive, especially with add-on fees for features like online ordering, extra terminals, and third-party integrations. Others mention unexpected fee increases and difficulties obtaining refunds. However, some find the cost worthwhile due to increased efficiency and revenue.
Users sentiment
Toast alternatives
BentoBoxBetter for restaurant website creation and online presence management. More focused on consumer goods and retail. Toast is growing faster.Read more
PrecedenBetter for project planning and timeline visualization. A Toast alternative geared towards general project management, legal cases, and research.Read more
UpserveBetter fit for retail businesses. Has fewer integrations and features. Is growing slower than Toast.Read more
BizimplyBetter for businesses with hourly employees needing scheduling, time tracking, and HR management in one platform. A Toast alternative focused on streamlining HR processes and reducing labor costs.Read more
Owner.comBetter for restaurants focused on increasing online presence and direct orders. Has a faster pace of growth. Higher rated by users, particularly regarding customer support and ease of use. More positive pricing sentiment.Read more
CraverBetter for restaurants seeking branded mobile ordering apps and online ordering websites. Has more momentum in website traffic growth. Toast alternative; Craver competitor.Read more
Toast FAQ
What is Toast and what does Toast do?
Toast is a comprehensive restaurant management software offering an all-in-one solution for point-of-sale, staff management, payroll, online ordering, and customer engagement tools like loyalty programs. It helps restaurants streamline operations, access valuable data insights, and improve overall efficiency.
How does Toast integrate with other tools?
Toast integrates with various tools, including payroll systems, online ordering platforms, and delivery services. It offers extensive integrations to streamline operations and centralize data management for restaurants. This connectivity enhances functionality and improves efficiency for Toast users.
What the main competitors of Toast?
Top Toast competitors include SmartLynx, 7shifts, Restaurant365, and Supy. These alternatives offer similar restaurant management features, such as POS integration, staff scheduling, and inventory tracking. They aim to streamline operations and boost profitability for restaurants of all sizes.
Is Toast legit?
Toast is a legitimate restaurant management software with a 4.2/5 rating on G2 based on 303 reviews. It offers an all-in-one platform for various restaurant needs, including POS, online ordering, and staff management. However, some users mention aggressive sales tactics and customer support issues.
How much does Toast cost?
Toast doesn't publicly disclose pricing information. Contact their sales team to obtain custom pricing based on your business's specific product needs and restaurant requirements.
Is Toast customer service good?
Toast's customer service receives mixed reviews. While some users praise the helpfulness and efficiency of the support team, others express frustration with long wait times, unhelpful representatives, and difficulty resolving complex issues. Overseas support for ToastTab is a particular concern for some.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.