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TouchBistro Restaurant POS description
TouchBistro is a comprehensive restaurant management system designed to simplify operations for restaurants of all sizes. It offers a suite of tools including point of sale, online ordering, reservations, inventory management, staff scheduling, and customer engagement features. TouchBistro aims to increase sales, enhance the customer experience, and save businesses time and money through automation, data-driven insights, and streamlined workflows. It's a user-friendly platform used by thousands of restaurants globally.
Who is TouchBistro Restaurant POS best for
TouchBistro is a user-friendly restaurant management system ideal for small to medium-sized businesses. It offers tools for POS, online ordering, inventory, and staff management. While praised for its ease of use and table-side ordering, some users have reported system crashes and customer support challenges. Consider TouchBistro if you prioritize an intuitive platform but be prepared to potentially troubleshoot technical issues.
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Best fit for small to medium-sized restaurants.
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Ideal for restaurants, cafes, bars, and other hospitality businesses.
TouchBistro Restaurant POS features
| Supported TouchBistro offers detailed reports on sales, payments, inventory, and customer behavior. |
| Supported TouchBistro supports credit cards, debit cards, and contactless payments like Apple Pay and Google Pay. |
| Supported TouchBistro POS supports online ordering via website, social media, and more. |
| Supported TouchBistro offers a loyalty program called TouchBistro Loyalty. |
| Supported TouchBistro offers standard POS features like tableside ordering and payments. |
| Supported TouchBistro updates inventory levels based on sales data from the POS every 15 minutes. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
TouchBistro Restaurant POS reviews
We've summarised 168 TouchBistro Restaurant POS reviews (TouchBistro Restaurant POS TrustPilot reviews and TouchBistro Restaurant POS G2 reviews) and summarised the main points below.
- User-friendly and intuitive interface, easy for staff to learn and use.
- Table-side ordering and payment features improve service speed and efficiency.
- Customizable menus and reports cater to specific restaurant needs.
- Real-time sales and reporting accessible through the cloud and mobile app.
- Excellent customer support praised by many users (though some report long wait times)
- Difficult to get in touch with customer support, often long wait times or no response.
- System crashes and connectivity issues during service, impacting customer experience and sales.
- Billing and contract issues reported, including difficulty canceling and unexpected charges.
- Lack of crucial features for quick-service restaurants and cafes, leading to inefficiencies.
- Inaccurate or confusing reports, especially for accounting and payroll purposes
TouchBistro Restaurant POS pricing
The commentary is based on 15 reviews from TouchBistro Restaurant POS G2 reviews.
TouchBistro's pricing is considered reasonable by some, especially for its features and ease of use. However, others find it expensive, particularly regarding payment processing and add-on functionalities. A few users mention a fixed licensing fee, while one user from Colombia cites a low monthly cost, suggesting regional pricing variations.
Users sentiment
See the TouchBistro Restaurant POS pricing page.
Point of Sale
TouchBistro's core POS system designed for managing restaurant operations.
Inventory Management
Inventory and recipe management platform integrated with TouchBistro POS.
Labor Management
Labor forecasting, scheduling, and task management solution.
Kitchen Display System
Kitchen Display System for improved FOH/BOH communication.
Profit Management
Invoice processing, cost tracking, and accounting automation solution.
Online Ordering
Platform for restaurants to manage online takeout and delivery orders.
Reservations
Reservation and guest management system for restaurants.
Loyalty
Loyalty program solution to encourage repeat business.
Marketing
Automated marketing campaign and promotion management solution.
Gift Cards
Solution for creating and selling physical and digital gift cards.
TouchBistro Restaurant POS alternatives
UpserveBetter suited for businesses in real estate and construction. Has less momentum. Users report frequent offline issues and slow support. Lacks robust backend reporting.Read more
CraverMore focused on branded mobile ordering and online ordering solutions for restaurants.Read more
MarginEdgeBetter for financial analysis and cost control. Higher ratings among users. Has growing momentum. Provides a more streamlined approach to invoice processing and recipe costing. A strong TouchBistro competitor and alternative for restaurants focused on profitability.Read more
SilverwareBetter fit for large, established hospitality businesses. Has stronger momentum. More focused on in-seat dining and mobile ordering for staff. Users report robust reporting and reliable POS system, but dislike high prices and slow support.Read more
POS & POSBetter suited for small businesses needing a free basic POS. A good TouchBistro competitor for basic inventory tracking, loyalty programs, and digital receipts. Simpler, easier to implement, and easier to use.Read more
FishbowlBetter for data analysis and marketing. Lacks key restaurant features like POS and table management. Primarily focuses on inventory management.Read more
TouchBistro Restaurant POS FAQ
What is TouchBistro Restaurant POS and what does TouchBistro Restaurant POS do?
TouchBistro Restaurant POS is a restaurant management system streamlining operations with tools for point of sale, online ordering, reservations, inventory, and staff scheduling. It helps restaurants increase sales, improve customer experience, and save time and money through automation and data-driven insights.
How does TouchBistro Restaurant POS integrate with other tools?
TouchBistro integrates with various tools, including accounting software, payment processors, online ordering platforms, loyalty programs, and kitchen display systems. This allows for streamlined operations, data synchronization, and enhanced functionality.
What the main competitors of TouchBistro Restaurant POS?
Top competitors of TouchBistro Restaurant POS include Toasttab, Square Point of Sale, MarginEdge, Silverware, and Supy. These alternatives offer similar features such as POS systems, online ordering, inventory management, and reporting tools, catering to various restaurant needs and sizes.
Is TouchBistro Restaurant POS legit?
TouchBistro Restaurant POS is a legitimate restaurant management system. It's used by many restaurants globally and offers features like POS, online ordering, and inventory management. However, some users report difficulties with customer support, system crashes, and billing issues. Consider these factors when evaluating if it's the right POS for your needs.
How much does TouchBistro Restaurant POS cost?
TouchBistro Restaurant POS's core POS system costs $69/month. Additional modules like Inventory Management, Labor Management, and Online Ordering range from $50 to $330/month. Contact them for a custom quote to see if TouchBistro is worth it for your restaurant.
Is TouchBistro Restaurant POS customer service good?
TouchBistro's customer service receives mixed reviews. While many users praise the helpful and responsive support team, others report long wait times and difficulty getting issues resolved. Some users mention excellent experiences, while others describe unhelpful representatives and unresolved problems.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.