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Fishbowl description
Fishbowl offers tools to help restaurants make smarter business decisions. It provides data-driven insights and personalized marketing options to increase customer visits and sales. Fishbowl aims to improve brand preference and help you understand your customers better.
Who is Fishbowl best for
Fishbowl is a restaurant management solution that helps streamline operations and make data-driven decisions. Users praise its ease of use and comprehensive tools. However, some users have reported issues with integrations and a lack of flexibility. Ideal for small to medium-sized restaurants looking to improve inventory management, customer relationships, and marketing efforts.
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Best fit for small to medium-sized businesses.
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Ideal for restaurants, retail, manufacturing, and other consumer-focused businesses.
Fishbowl features
| Supported Fishbowl supports storing customer contact details as part of its CRM and GRM features. |
| Supported Fishbowl can track customer interactions via data integration and analytics. |
| Supported Fishbowl supports personalized messaging via SMS, email, and push notifications. |
| Supported Fishbowl Inventory supports reports showing current inventory levels, aging, and turnover. |
| Supported Fishbowl supports customer segmentation with its Segmentation Builder tool and integrations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Fishbowl reviews
We've summarised 878 Fishbowl reviews (Fishbowl GetApp reviews, Fishbowl Software Advice reviews, Fishbowl Capterra reviews and Fishbowl G2 reviews) and summarised the main points below.
- Excellent support and implementation team.
- Ease of use to get our data in.
- All the tools to keep our business running smoothly have been better than expected.
- Simple and straightforward.
- Easy to get data in and out of the system.
- LilyPad integration is completely broken.
- Difficult to get basic help and direction on setting it up.
- Lacks detailed information about how the system works.
- Many features cannot be configured to my business needs.
- Not geared toward my business and not flexible enough to configure to my needs.
Fishbowl pricing
The commentary is based on 75 reviews from Fishbowl Capterra reviews, Fishbowl G2 reviews, Fishbowl GetApp reviews and Fishbowl Software Advice reviews.
Fishbowl's pricing is a frequent topic of discussion. While some users consider it a good value and affordable for small businesses, others find it expensive, especially with the added costs of support contracts, custom reports, and necessary plugins. Hidden costs and price increases are also mentioned as pain points.
Users sentiment
Fishbowl alternatives
FoxMetricsBetter for enterprise businesses. More focused on marketing analytics and campaign tracking. Lacks inventory management features.Read more
SupyBetter for multi-location restaurants. More positive pricing sentiment. Has a Fishbowl alternative, growing faster. Superior customer support and implementation.Read more
POS & POSBetter for small businesses and easier to implement. Also easier to use, but lacks scalability for enterprise-level operations. A Fishbowl alternative and competitor.Read more
Square Point of SaleBetter for retail businesses. Easier to implement and use. Has more momentum. Higher ratings.Read more
ZenputBetter for enterprise companies. More user-friendly. Focuses on operational efficiency and brand consistency. Has positive pricing sentiment. Is growing faster.Read more
Fishbowl FAQ
What is Fishbowl and what does Fishbowl do?
Fishbowl is a restaurant management platform providing data-driven insights and personalized marketing tools. It helps restaurants increase customer visits and sales, improve brand preference, and understand customer behavior. Fishbowl offers features such as contact management, interaction tracking, personalized messaging, and inventory reports.
How does Fishbowl integrate with other tools?
Fishbowl integrates with various tools to enhance its functionality. It supports data integration for interaction tracking and personalized messaging through SMS, email, and push notifications. Additionally, Fishbowl offers a Segmentation Builder tool and other integrations for customer segmentation.
What the main competitors of Fishbowl?
Top alternatives to Fishbowl include MarginEdge, FoxMetrics, Supy, and POS & POS. These competitors offer similar features for restaurant management, such as inventory control, analytics, and marketing tools. Zenput and Square Point of Sale are also strong contenders in the POS and restaurant operations space.
Is Fishbowl legit?
Yes, Fishbowl is a legitimate software solution for restaurants. User reviews highlight its ease of use and comprehensive tools. However, some users have reported difficulties with integrations and configuration. Consider exploring alternatives like MarginEdge or Supy if these concerns are critical for your business.
How much does Fishbowl cost?
I couldn't find pricing details for Fishbowl. For the most current information on Fishbowl's product pricing and whether it fits your budget, I recommend visiting their official website or contacting their sales team.
Is Fishbowl customer service good?
Fishbowl customer service receives mixed reviews. While many users praise the support and implementation teams for their helpfulness and knowledge, others have experienced long wait times and unhelpful responses. Some users found the support team to be readily available and quick to resolve issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.