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SevenRooms description
SevenRooms is a software platform designed for restaurants, bars, and similar businesses to manage reservations, customer data, and marketing. It helps businesses provide personalized service, track customer preferences, and automate marketing campaigns to encourage repeat visits. Features include online reservations, table management, email marketing, and customer relationship management (CRM). SevenRooms is used by both large chains and independent businesses worldwide.
Who is SevenRooms best for
SevenRooms helps restaurants, bars, and clubs manage reservations, customer data, and marketing. Users praise its user-friendly interface and robust guest profile management. However, some dislike the unreliable confirmation emails and limited mobile app. Ideal for small to midsize businesses, SevenRooms helps create personalized experiences and streamline operations.
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Best for small to mid-sized restaurants, bars, and clubs.
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Ideal for hospitality businesses looking to personalize customer experiences.
SevenRooms features
| Supported SevenRooms supports creating and sending email campaigns to customers. |
| Supported SevenRooms offers a virtual waitlist with real-time queue monitoring and notifications, reducing overcrowding. |
| Supported SevenRooms provides tools to analyze customer behavior, personalize experiences, and optimize operations. |
| Supported SevenRooms supports automated follow-up messages for guests based on their profiles and interactions. |
| Supported SevenRooms provides CRM features like guest profiles, interaction tracking, and marketing automation. |
SevenRooms reviews
We've summarised 67 SevenRooms reviews (SevenRooms TrustPilot reviews and SevenRooms G2 reviews) and summarised the main points below.
- User-friendly interface for reservation management and data tracking.
- Robust data and guest profile management features.
- Effective marketing and automation tools.
- Excellent table management and organization capabilities.
- Detailed guest information tracking, including preferences and history.
- Confirmation emails are unreliable, with many users reporting not receiving them.
- Mobile app functionality is limited and less user-friendly than the desktop version.
- Incompatibility with Android OS.
- Cancellation fees are applied rigidly, even shortly after booking.
- Limited integration with other systems/apps, causing frustration for some users.
SevenRooms alternatives
RestaurantConnectBetter for invoicing and mobile access. Has less momentum and lower ratings. A SevenRooms competitor and alternative for single and multi-location restaurants.Read more
CenterEdge AdvantageBetter for amusement and entertainment businesses. Caters to a wider range of industries, including e-commerce, hospitality and tourism, and transportation and logistics. Has stronger momentum in terms of website traffic and employee growth on LinkedIn. Higher average rating on Glassdoor.Read more
FishbowlBetter for inventory management and accounting integration. Less focused on front-of-house operations like reservations and table management. Wider industry applicability beyond restaurants. Rated higher by users. Priced less favorably.Read more
POS & POSBetter for retail, consumer goods, manufacturing, media and entertainment, software/IT, and agriculture. Easier to use and implement. Free version available. A SevenRooms competitor and alternative for small businesses needing basic POS features.Read more
On The StageBetter for performing arts organizations. Geared towards ticketing, fundraising, and marketing for shows. Rated higher by users.Read more
MarginEdgeBetter for controlling costs with real-time insights into financials. Higher ratings and is growing faster. Integrates with POS and accounting systems.Read more
SevenRooms FAQ
What is SevenRooms and what does SevenRooms do?
SevenRooms is a guest experience and retention platform for hospitality businesses. It provides tools for reservations, table management, marketing automation, and CRM, enabling personalized guest experiences and streamlined operations. SevenRooms helps restaurants, bars, and clubs build strong customer relationships and drive repeat business.
How does SevenRooms integrate with other tools?
SevenRooms offers integrations, but its scope is limited compared to some competitors. While it connects with point-of-sale and marketing systems, users have expressed frustration with the lack of broader integration options.
What the main competitors of SevenRooms?
SevenRooms competes with other reservation and hospitality management platforms like OpenTable, Tock, and HungerRush. These alternatives offer similar features such as online reservations, table management, and customer relationship management (CRM) tools. Additionally, Owner.com focuses on direct online ordering and marketing.
Is SevenRooms legit?
Yes, SevenRooms is a legitimate software platform. It's used by many restaurants worldwide to manage reservations and customer relationships. While some users mention issues with email confirmations and app functionality, many praise its user-friendly interface and robust features for data tracking and marketing.
How much does SevenRooms cost?
SevenRooms doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific business needs and desired features. Consider exploring alternative restaurant reservation systems if budget is a primary concern.
Is SevenRooms customer service good?
Customer reviews on SevenRooms' support are mixed. While some praise the responsiveness and knowledge of the support team, others mention inconsistent support quality, with responses sometimes limited to FAQs. A few users also point out a lag in response times.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.