Last updated on
Company health
Ratings
OpenTable description
OpenTable is a popular restaurant management platform used by over 55,000 restaurants globally. It offers a range of tools for restaurants to manage reservations, optimize seating, improve operations, and engage with customers. Key features include online reservations, table management, marketing tools, customer relationship management, integrations with point-of-sale systems, and data-driven insights. OpenTable aims to help restaurants streamline operations, attract more customers, and enhance their overall dining experience.
Who is OpenTable best for
OpenTable is a user-friendly restaurant management platform that streamlines reservations, optimizes seating, and enhances customer engagement. Users praise its robust table management and extensive network for attracting new customers. However, some find the cost and backend interface challenging. It's best for restaurants of all sizes looking to improve operations and attract more diners.
-
Best for small, medium, and large restaurants seeking streamlined operations and customer engagement.
-
Ideal for restaurants, bars, wineries, hotels, and casinos.
OpenTable features
| Supported OpenTable supports online ordering for takeout and delivery through integrations. |
| Supported OpenTable allows storing customer contact details for managing guest profiles and messaging. |
| Supported OpenTable offers reporting on sales, payments, and customer behavior, and integrates with other systems for advanced analytics. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
OpenTable reviews
We've summarised 1451 OpenTable reviews (OpenTable Software Advice reviews, OpenTable TrustPilot reviews, OpenTable Capterra reviews and OpenTable G2 reviews) and summarised the main points below.
- User-friendly interface for both restaurants and customers, making reservations easy to manage and book.
- Robust table management features for optimizing seating, turn times, and floor plans.
- Extensive network, attracting new customers and providing valuable marketing tools.
- Excellent customer support, readily available through various channels.
- Useful data-driven insights, reporting, and analytics for performance tracking.
- High cost per cover, making it expensive for restaurants, especially smaller ones.
- Managing and setting up ticketed events can be cumbersome and limiting.
- Backend interface can be clunky and difficult to navigate, especially for availability planning and Experiences.
- Inconsistent functionality across different devices (phone, tablet, and web).
- Integration with some POS systems (like Stripe) and local banks for deposits can be problematic.
OpenTable pricing
The commentary is based on 150 reviews from OpenTable Capterra reviews, OpenTable G2 reviews and OpenTable Software Advice reviews.
OpenTable's pricing is a recurring concern. While many appreciate its robust features and broad reach, the per-cover fees, particularly for network and boosted reservations, are often deemed expensive, especially for smaller restaurants. Some find the cost worthwhile, while others seek more budget-friendly alternatives.
Users sentiment
See the OpenTable pricing page.
-
OpenTable has a free trial.
Basic
Tap into the power of OpenTable’s global diner network and seamlessly manage reservations in one easy-to-use, reliable platform.
Core
Everything from Basic, plus best-in-class table management to maximize seatings, streamline operations, and more.
Pro
Our most comprehensive plan with all the benefits of Basic and Core, plus powerful relationship management and data tools to help drive loyalty and increase revenue.
OpenTable alternatives
opentable vs MarginEdgeBetter for cost control and financial analysis. Geared towards small and medium-sized businesses in the hospitality industry. Has more momentum currently.Read more
SupyBetter for multi-location restaurants needing inventory management. More affordable and has growing website traffic. Focuses on cost control and integrates with accounting systems.Read more
ResyOSWorse customer support and ease of use. Not suitable for enterprise businesses. OpenTable alternative. ResyOS competitor.Read more
POS & POSBetter for small to mid-sized businesses. Easier to implement and use. A good OpenTable alternative for basic POS features.Read more
Square Point of SaleBetter for retail businesses needing mobile payments. Easier to implement and has faster website traffic growth. More affordable entry-level option with a free plan.Read more
ZenputBetter for enterprise companies and has more momentum. More affordable and easier to use. Focuses on operational efficiency and compliance. A strong OpenTable competitor for chain restaurants.Read more
OpenTable FAQ
What is OpenTable and what does OpenTable do?
OpenTable is a restaurant reservation and management platform used by thousands of restaurants worldwide. It provides online reservations, table management, marketing tools, and customer relationship management features. OpenTable helps restaurants streamline operations, attract customers, and enhance the dining experience.
How does OpenTable integrate with other tools?
OpenTable integrates with various point-of-sale (POS) systems, marketing tools, and other restaurant management platforms. It also supports online ordering for takeout and delivery through specific integrations, enhancing its functionality and streamlining restaurant operations.
What the main competitors of OpenTable?
Top alternatives to OpenTable include ResyOS, MarginEdge, and Supy. ResyOS focuses on full-service restaurants with robust reservation and table management. MarginEdge specializes in cost control and inventory management. Supy helps multi-location restaurants optimize inventory and reduce food waste. Other options like Square POS and Toast POS offer broader POS functionality but may lack specialized restaurant features.
Is OpenTable legit?
Yes, OpenTable is a legitimate and widely used restaurant reservation platform. It's trusted by over 55,000 restaurants globally for online reservations, table management, and customer engagement. While some users find it expensive, many praise its ease of use and robust features.
How much does OpenTable cost?
OpenTable offers three pricing plans: Basic at $149/month, Core at $299/month, and Pro at $499/month. A 30-day free trial is available. Per-cover fees apply for reservations made via the OpenTable platform, and additional fees may apply for website reservations depending on the plan. Contact OpenTable for custom pricing and add-on options like Premium SMS Messaging.
Is OpenTable customer service good?
OpenTable's customer service receives positive feedback. Users highlight the helpfulness and responsiveness of support agents, particularly appreciating their expertise and promptness in resolving issues. While some find initial setup challenging, customer service is readily available to assist.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.